Flipsnack Reviews

the programs they recommended are quite disappointing. I have found free alternatives online that deliver the same results.
As a result, I will be canceling my subscription. The money I spent on these programs feels unjustified, given that equivalent options are available for free.

Date of experience: December 23, 2024

The platform seems very glitchy with no online explanations of how to fix the glitches. For example we uploaded our magazine and for no particular reason two of the pages are blank despite the PDF being fine. Also with auto playing video backdrops, you can hide the play button, but then every time you turn a page the play buttons show again, spoiling the effect for the reader.

Date of experience: December 11, 2024

Beatrice was incredibly helpful and flexible. She's a great representative for Flipsnack. I suggest offering more affordable prices for Brazilian consumers, especially those who won't make a profit from the app. This would make Flipsnack more attractive and reach more people.

Date of experience: August 30, 2024

Flipsnack has the best customer support i've come across. Hands down they are top - the level of care is absolutely phenomenal and they are always able to meet me in the middle whenever i need.

The product is simple and intuitive - The best PDF reader on the market for a small price. Well done to the entire team, they are amazing.

Date of experience: July 30, 2024

I’ve been using Flipsnack now for quite sometime and find the flipbooks easy to create. Customer support are faultless and they are always happy to help to resolve queries. Their ‘how to’ guides are very informative and helpful. I would highly recommend Flipsnack 5*****

Date of experience: July 19, 2024

Today Beatrice assisted me in solving a problem with my Flipsnack account. She was AWESOME. She knew her product extremely well, made the necessary changes to my account, and did that with professionalism and quickness. Always courteous and showed me the additional options available to me within my account. Customer service like this is hard to find and truly appreciated.

Date of experience: July 29, 2024

I am a graphic designer and have been using Flipsnack to design a brochure from scratch. I would definitely not recommend this piece of software unfortunately, as it's too glitchy.

Some examples of the issues I've been having are:
- logging back in to see pages have been moved, graphics are missing that were previously there, content deleted
- you cannot link text boxes in columns
- when you click on an asset it moves position rather than staying in situ
- you cannot change the crop of a photo inside a mask
- some of the fonts provided have tracking issues i.e. large spaces between some of the characters which you cannot change
- when you enlarge their set bank of shapes some of them warp so you can't use them effectively

Date of experience: May 24, 2024

We have been using Flipsnack to build an online program guide for our Wellbeing Think Tank events. It is easy to use, looks sharp, and we get complimented every event on how professional it looks. I'd highly recommend Flip snack to other organizations and small businesses.

Date of experience: December 13, 2022

I love FLIPSNACK! We considered ISSUU and a few other online platforms to make our magazine but Flipsnack stood out with the many wonderful digital features. Our favorite is the embedded video feature that does not open in another browser but stays in the magazine page along with the clean and modern layout that is completely customizable. I love the support I receive from Customer Service each time I reach out. Consistent each and everytime.

Date of experience: June 14, 2021

Really incredibly rude customer service, Paul.. Patronising and uncompromising and quite frankly insulting and abusive. The expensive basic service just gives you a pdf, which is a free product. They do not clearly advertise that you dont get a flipbook until you the second service up, which is $100's - this is after they take $200 for a free pdf. Its a con. Stay away from this awful company. Plenty of free competition out there. I have reported them for fraud

Date of experience: January 11, 2022

the tool is mostly working. but there is little problems, and i don't get precise answer with customer care (in think they are humans, but give answer like bots).
moreover, there are at the limit of being thieves, living with bad information of your subscription if you ever give them your credit card.
worst customer care in 25 years in IT fields (and i manage a company using a lot of online service)

Date of experience: March 15, 2019

I just received help from a service rep named Christian for multiple problems! I appreciate his help! He responded really fast, was polite and went above and beyond after I expressed concern with my brochure dilemma. It really made a process that could’ve been frustrating, actually painless. Super glad I found my way to messaging him. (:

Date of experience: December 04, 2019

Everything that is useful is a paid add-on. Changing the default font, using a wider color palette, etc. I am so tired of these add-on's when they should be basic options. Bad business model.

Date of experience: June 25, 2024

We love how easy it is to upload our PDF booklets to the platform. From there, the dashboard does a really good job with organizing all the different functions. The customization is not only robust, but not difficult to use. Easy access to the embedment code has allowed us to truly take advantage of the digital books.

Date of experience: December 08, 2022

Support was extremely helpful. We are a nonprofit and they worked with us to find a suitable, affordable plan and then they very patiently walked us through the app basics. And then showed some cool tips as well. The app is very intuitive.

Date of experience: July 23, 2024

I enjoy using Flipsnack for company newsletters, invitations, events, etc. The platform has definitely elevated my output! I like the ability to add in my own photos, keep the project unlisted if needed, easily use templates for variety and overall, this platform makes the process to format very efficient. To be quite honest - I really like the page flipping sound!! Definitely recommend to anyone wanting to step up their game!

Date of experience: December 08, 2022

This is an amazing product and product management system. It was easy to understand and even greater to use when needed by my team and I. I feel the staff working behind the scenes were more than helpful and quick with solutions when we needed them. I highly recommend this service.! 5 stars

Date of experience: July 05, 2024

Flipsnack is an amazing tool for user training reference tools. My learners greatly appreciate the searchable feature to find answers, Learners are spending more time in the global reference library (MS Team Page) to find the answers they need.
As a designer, I truly appreciate the ease of use to create a flipbook using Flipsnack, the ability to insert videos, images, interactions...

Thank you, FlipSnack Team - You guys ROCK!

Date of experience: November 06, 2019

1) Free trial feature should be improved - after 2 hours of building a book you try to download it and receive a notification that work will be lost unless you pay for a month subscription. Must be clear in advance.
2) Had some aspect with payment, Customer service resolved it within minutes - that part was nice above expectations.

Date of experience: April 12, 2022

I’ve been looking for a flipbook that I can house on my website and also embed in newsletters. Flipsnack has so many cool Features and they have great customer service. Their chat staff are very responsive and helpful. I have a two week trial and I’m definitely going PRO PLAN! �

Date of experience: September 30, 2019