Superior customer service
There was some initial confusion with quote re. my existing flooring and what I wanted, but they went above and beyond with customer service to honor their quote and offer solution, much appreciated.
Date of experience: March 11, 2025

Reply from Floor Daddy
Thank you so much for your fantastic 5 star review Lanie! We truly appreciate you taking the time to share your experience, and we’re so glad to hear that we were able to resolve the confusion and provide you with superior customer service. At Floor Daddy, we pride ourselves on offering an exceptional customer experience, and it means the world to us that we could go above and beyond to ensure that your needs were met.
We understand how important it is for you to feel confident and clear about every detail when it comes to flooring decisions, especially when it involves existing flooring and finding the right match. We apologize for any confusion during the initial quoting process. We know that navigating through flooring options can be complex, and we regret that the initial quote didn’t align with your expectations. That said, we’re so pleased to know that our team was able to step in and provide a solution that worked for you. Our goal is to make the entire process as easy and transparent as possible, and we’re happy that we could find a way to honor the quote and address your concerns.
Customer service is at the heart of everything we do at Floor Daddy, and your feedback reassures us that we are on the right path. Whether it’s handling questions, addressing concerns, or finding solutions when things don’t go according to plan, we always want to be there for our customers. We recognize that your time and investment are valuable, and we’re glad that we could work with you to ensure that everything was handled to your satisfaction. We believe in treating every customer with respect, and we’re delighted that we could provide you with a solution that met your needs and expectations.
We know that flooring projects can be a big decision, and our goal is to make the experience as seamless and stress-free as possible. From the moment you first contact us to the final installation, we want to ensure that you’re always in the loop, that all your questions are answered, and that you’re fully satisfied with every step of the process. We are so grateful for your understanding and patience throughout the confusion, and we are truly pleased that we could deliver a solution that you were happy with.
Additionally, we take pride in the quality of the products we offer. We understand that selecting the right flooring isn’t just about the aesthetics—it’s also about durability, comfort, and long-term satisfaction. That’s why we are committed to providing high-quality flooring options that will not only look great but stand the test of time. We hope that the flooring solution you chose will bring lasting beauty and functionality to your space.
Thank you once again for your trust in Floor Daddy, Lanie! We are so happy to know that, despite the initial confusion, we were able to provide a resolution that worked for you. Your satisfaction is our top priority, and we’re delighted that we could provide the level of service and care that you deserve. It means so much to us that you’ve shared your experience, and we are grateful for the opportunity to have worked with you.
If you ever have any further questions or need assistance with any future flooring projects, please don’t hesitate to reach out. We’re always here to help and would love to work with you again in the future. Whether you need advice on new flooring options, assistance with maintenance, or anything else, our team is always ready and available to support you.
We truly value your business, Lanie, and we’re honored that you chose Floor Daddy for your flooring needs. We hope you enjoy your beautiful new floors for many years to come! Thank you once again for your positive feedback, and we look forward to the opportunity to serve you again in the future!