4.1
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Wow, so happy I’ve taken my travel insurance out with gigasure. I’ve taken couples policy out and I made a silly mistake on my wife’s date of birth, was expecting a difficult time to correct this, not at all the case. Had an online chat with a very efficient advisor, sorted everything quickly so happy days.
No charge for making a change to our policy, the cost beat all other quotes, will definitely be using again 10/10
Man what an awful insurance company.
They got zero customer support. They don't reply to emails, or to messages in their app, or even to phone calls?
What is wrong with these people?
It has to be some kind of scam company.
I submitted a claim over 1 month ago.
So far........... I don't even have a claim number. WOW
This is crazy.
This company literally offers zero support in anyway.
Stay away from them!
If you have a policy with them, and they don't respond to you.
I highly suggest that you make a formal complain with the Financial Ombudsman Service.
If the complaints start piling up, they'll be audited.
Companies like these can't continue to abuse costumers.
The questions that were asked were easy to answer and the cover my wife and I received for the conditions we have is great, and not to mention the cost. Well done Gigasure we can look forward to having a lot more holidays without worrying about expensive holiday insurance.
Getting holiday insurance was easy and quick to do and a good price
At Gigasure, we believe Travel Insurance should adapt to your journey, not the other way around. That’s why we offer customisable Travel, Backpackers, and Car and Van Hire Excess Insurance, allowing you to tailor your cover by adding or removing benefits to match your specific needs and budget. With the Gigasure app, we put control in your hands, enabling you to easily manage, purchase, and Boost your policy mid-term. Our innovative feature, GigaShield, is designed to support you during stressful times. When faced with flight or baggage delays, GigaShield provides cash payouts and VIP airport lounge passes, ensuring your comfort and peace of mind. Explore the world confidently with Gigasure, knowing you have reliable, responsive insurance that truly understands your needs.
Written by the company
3rd Floor, Fitzalan House, Fitzalan Court, CF24 0EL, Cardiff, United Kingdom
4.1
58 reviews
Replied to 70% of negative reviews
Typically replies within 1 week
Man what an awful insurance company.
They got zero customer support. They don't reply to emails, or to messages in their app, or even to phone calls?
What is wrong with these people?
It has to be some kind of scam company.
I submitted a claim over 1 month ago.
So far........... I don't even have a claim number. WOW
This is crazy.
This company literally offers zero support in anyway.
Stay away from them!
If you have a policy with them, and they don't respond to you.
I highly suggest that you make a formal complain with the Financial Ombudsman Service.
If the complaints start piling up, they'll be audited.
Companies like these can't continue to abuse costumers.
Date of experience: March 01, 2025
Reply from Gigasure
I’m sorry to hear that your claim has not yet been settled, I understand how frustrating this must be.
Our system logs show that we replied to your emails, however I cannot confirm if these arrived in a spam or junk folder as this would depend on the settings of your email provider. I can also see that we have replied to your in-app messages with our Customer Care team.
I understand the claims team has already been in touch with you to provide further information to help progress your claim. Thank you for your feedback and taking the time to contact us.
I purchased my travel insurance policy from Gigasure but it was refused buy Embassy due to improper policy.
Date of experience: March 07, 2025
Reply from Gigasure
we are sorry to hear about this , please reach out to our Customer Care Team so that we can review your policy and see if any suitable amendments can be made.
Wow, so happy I’ve taken my travel insurance out with gigasure. I’ve taken couples policy out and I made a silly mistake on my wife’s date of birth, was expecting a difficult time to correct this, not at all the case. Had an online chat with a very efficient advisor, sorted everything quickly so happy days.
No charge for making a change to our policy, the cost beat all other quotes, will definitely be using again 10/10
Date of experience: March 10, 2025
Reply from Gigasure
Your review made our day! We’re excited to welcome you to the Gigasure family. If you have any questions, just let us know – we’re here to help!
Reply from Gigasure
Your review made our day! We're all about making personalising your insurance effortless. If you have any questions, just let us know – we’re here to help!
Date of experience: February 27, 2025
Reply from Gigasure
We're all about making insurance hassle-free and being ready to assist when you need us. If you ever need anything, you can contact us anytime via the Gigasure app!
Getting holiday insurance was easy and quick to do and a good price
Date of experience: February 27, 2025
Reply from Gigasure
We're all about making insurance hassle-free and being ready to assist when you need us. If you ever need anything, you can contact us anytime via the Gigasure app!
Reply from Gigasure
Your review made our day! We’re excited to welcome you to the Gigasure family. If you have any questions, just let us know – we’re here to help!
Easy website to use and good prices
Date of experience: February 27, 2025
Reply from Gigasure
Your review made our day! We're all about making personalising your insurance effortless. If you have any questions, just let us know – we’re here to help!
Easy and quick to get cover on-line and reasonable price.
Date of experience: February 27, 2025
Reply from Gigasure
we're all about making insurance hassle-free and being ready to assist when you need us. If you ever need anything, you can contact us anytime via the Gigasure app!
Easy and efficient website to navigate and complete.
Date of experience: February 27, 2025
Reply from Gigasure
Your review made our day! We're all about making personalising your insurance effortless. If you have any questions, just let us know – we’re here to help!
I recently bought a policy from Gigasure.com, but my experience has been disappointing. They primarily respond through their app, which I do not use. Emails to infoatgigasure went unanswered, although about 9am today they did try to send an updated policy however it was a duplicate of the original policy that needed urgent updates.
I emailed again but didn't get an acknowledgement or a reply.
Frustrated, I called their landline 020 (London Area). During the phone call today (11:14 am - 11:28 am), I updated my policy, paid £15.68, and was sent a new policy by email. However, the new policy had the same mistakes as the one sent earlier, and the necessary updates have not been made.
I sent a reply email naming the agent who was very helpful. The call was exhausting and time-consuming but neccessary due to my errors in the original. Still, I have not been sent the updated correct policy.
I wish I had known about these issues beforehand. I hope to cancel if the timeline hasn't been reached for that.
UPDATE 13.37pm
No reply to any emails sent.
I phoned again and a polite gentleman immediately forwarded the updated policy and gave me time scan through it and it appears correct.
In all the policy was a good price, the phone calls are efficient. Emails poor. I've changed 1 star to 4 star, leaving room for contact improvement.
Problem solved.
Date of experience: March 03, 2025
Reply from Gigasure
Thanks for the feedback, We genuinely appreciate the opportunity to improve
shittiest insurance, complete scam, do not waste your money
Date of experience: February 27, 2025
Reply from Gigasure
A member of our Customer Care Team has tried to reach out to get more details about your experience from you and provided details of how to get in touch. Please rest assured customer care is our priority and we will be happy to look into your experience for you.
The questions that were asked were easy to answer and the cover my wife and I received for the conditions we have is great, and not to mention the cost. Well done Gigasure we can look forward to having a lot more holidays without worrying about expensive holiday insurance.
Date of experience: February 27, 2025
Reply from Gigasure
We're all about making insurance hassle-free and being ready to assist when you need us. If you ever need anything, you can contact us anytime via the Gigasure app!
Great value for insurance that I needed.
Date of experience: February 27, 2025
Reply from Gigasure
We're all about making insurance hassle-free and being ready to assist when you need us. If you ever need anything, you can contact us anytime via the Gigasure app!
Date of experience: February 27, 2025
Reply from Gigasure
Your review made our day! We’re excited to welcome you to the Gigasure family. If you have any questions, just let us know – we’re here to help!
A simplified app and easy to navigate around. Very competitive in pricing, and very reassuring.
Date of experience: February 27, 2025
Reply from Gigasure
Your review made our day! We're all about making personalising your insurance effortless. If you have any questions, just let us know – we’re here to help!
How can I provide a review of your product before I’ve actually used it
Date of experience: February 27, 2025
Reply from Gigasure
Thank you for your feedback, we appreciate that it may feel a little early to be requesting feedback if you have not yet travelled or used the policy. We like to check in on how you have found the Giga experience so far and any feedback on the purchase journey. I am happy to see that you were able to find a policy to suit your needs, please do not hesitate to get in touch if you have any questions.
Simple and easy forms got a quote in minutes great prices
Date of experience: February 27, 2025
Reply from Gigasure
Your review made our day! We're all about making personalising your insurance effortless. If you have any questions, just let us know – we’re here to help!
Reply from Gigasure
Your review made our day! We’re excited to welcome you to the Gigasure family. If you have any questions, just let us know – we’re here to help!
Reply from Gigasure
We're all about making insurance hassle-free and being ready to assist when you need us. If you ever need anything, you can contact us anytime via the Gigasure app!
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