HablaCuba.com Reviews

6,484  Excellent
TrustScore 4.5 out of 5

4.5

In the Telecommunications Service Provider category

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Reviews4.5

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Rated 5 out of 5 stars

Soooo easy to use

Soooo easy to use. Always nice promotions !
Family and friends always are getting a nice surprise with the recharge.

Date of experience: January 20, 2025


Rated 5 out of 5 stars

Works great

When I sign in, the numbers I often recharge are there with names. Makes it very easy.

Phyllis

Date of experience: January 24, 2025


Rated 5 out of 5 stars

Easy to reload my friend's movil in…

Easy to reload my friend's movil in Cuba. Have been using HablaCuba probably since 2-3 years. Just don't understand how HablaCuba can function with a base in Georgia USA and continue to do business with Cubacel in Cuba. Surprised the USA allows American -based businesses to continue to deal with Cubacel based in Cuba. Hope that new USA President will not change your ability to allow us to continue to reload our friend's movil in Cuba. All the best for 2025!

Date of experience: December 31, 2024


Rated 5 out of 5 stars

Worry Free

I have never worried about recharging my husband’s phone because HablaCuba has always delivered and fast!

Date of experience: January 20, 2025


Rated 1 out of 5 stars

If everything works fine its ok but if…

If everything works fine its ok but if not you are going to loose your money. Recharged a phone in Cuba but for whatever reason is the number did not get recharged. Wrote to customerservice 3 times...NO ANSWER even not get my money back. I do Not recommend this bad service!

Date of experience: December 31, 2024

Reply from HablaCuba.com

Hello April,

Thank you for your comment.

We have checked your order and the status shows a successful message. The agents from Customer Service have sent you an email containing all the details regarding your order, including the reference number received from the operator as proof of adding the plan you ordered to the selected number.

We appreciate your understanding,
HablaCuba.com


Rated 5 out of 5 stars

Very pleased with the outstanding services and products

It’s always a pleasure to use their services. I have never had any issues so far and I use this company regularly for both calls to Cuba and buying plans to Cuban mobile line for my family.
I don’t use any other company as this for me is the most reliable and has the best prices.

Date of experience: October 21, 2024


Rated 4 out of 5 stars

Assisting with phone time and money suggestion.

We were able to assist our friends in need, with some phone time. This process was very smooth with no issues.
ONE COMMENT/SUGGESTION: it is almost impossible to send money to Cuba, to a bank account or on a prepaid Cuban card. It would be nice if you considered that service.

Date of experience: November 30, 2024


Rated 5 out of 5 stars

The best way to charge Cuban phone

I looked around a while before landing on HablaCuba to recharge my loved one phone. Never had the idea to search for another solution since then. The server is always up, rapid and consistent over time email receipts, absolutely no issue on charges... Over about 3 years. -- I recommand it.

Date of experience: September 17, 2023


Rated 5 out of 5 stars

the cost and the easy of use are both why I use Hablacuba

I always use H C they are inexpensive yet excellent quality in all areas. I've been with them for about 8 years and have nothing even close to the deals that they have every month. Love their promotions and always tell my girlfriends in Cuba, to wait for the promos if they want me to recharge their phones.

Date of experience: June 08, 2023


Rated 5 out of 5 stars

My experience with HablaCuba

Once again during my last recharge HablaCuba services were efficient as usual, I will surely suggest using it whether I should know someone I know needs to recharge some phone in Cuba. Keep on with the good work!

Date of experience: October 23, 2023


Rated 5 out of 5 stars

We have been using this service for…

We have been using this service for many years. It is efficient and the calls are clear. It works better than direct calling because with HablaCuba, you always know what you sre paying. You have real control over the costs.

Date of experience: May 08, 2023


Rated 5 out of 5 stars

They should offer more incentives para…

They should offer more incentives para the people to charges the phones in Cuba. Extra points for use later to give credit so we don’t need to paid so much for sending recharges at the poor people in Cuba.

Date of experience: January 19, 2024


Rated 5 out of 5 stars

I get timely notified of the specials

I get timely notified of the specials.
Performing a recharge is easy to do.
I can see my account history
I receive a prompt eMail of the invoice.
The receiver of the recharge knows immediately that a recharge has happened.

Date of experience: December 18, 2023


Rated 2 out of 5 stars

Given the exchanger rate for the…

Given the exchanger rate for the canadian dollar ( January 2023 - banks 85 pesos for 1$cnd and on the street 120 pesos ) my cuban friends and family are requesting I send them money transfers as they would have extra money if they bought the minutes and data themselves in cuba.
Your services are still the best I have used , it is just the value received would be the issue.
Sincerely:
Joel Rawlins

Date of experience: May 26, 2023

Reply from HablaCuba.com

Hello Joel! Thank you for taking the time to share your feedback with us. However, please note that since you are sending a mobile recharge and not exchanging currency, the amount they receive will be a different. If you have any other questions, please do not hesitate to contact us at 1866-535-8095 Customer Support.