Company activity

Updated 10 hours ago

This page gives you a detailed overview of how IONOS | ionos.co.uk has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: October 2014.

Verified additional company details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Registered domain name ownership

Domain name confirmed in a third-party database

Bank account

Bank account registered during subscription process

Access to extra Trustpilot features

Asks their customers for reviews — whether positive or negative.

Review sources

Where reviews have come from for the past 12 months

Organic

1,453

Verified

3

Invited

7,010

Redirected

41


Total reviews from the past 12 months

8,507

Star distribution by review source

How star ratings differ by review source from the past 12 months

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Reviews over time

How IONOS | ionos.co.uk got its reviews in the past 12 months

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Feb-AprMay-JulAug-OctNov-Jan

New reviews by star rating

How many new reviews (distributed by star rating) IONOS | ionos.co.uk got each month in the past 12 months

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Feb-AprMay-JulAug-OctNov-Jan

Reply behavior

How IONOS | ionos.co.uk replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 24 hours or less.

  • Has replied to 97% of their negative reviews.

IONOS | ionos.co.uk’s flagging activity

How frequently IONOS | ionos.co.uk flagged their reviews in the past 12 months

What's a flagged review?

  • IONOS | ionos.co.uk may flag a review if they think it's in breach of Trustpilot's guidelines.

  • IONOS | ionos.co.uk selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • IONOS | ionos.co.uk flagged 137 of their reviews a total of 140 times.
  • 78% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

0

0%

4-star

0

0%

3-star

3

2%

2-star

4

3%

1-star

130

95%

What happened to the 137 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

114

Reviews removed from trustpilot.com

23

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by IONOS | ionos.co.uk

108

Reviewer resolved the breach of Trustpilot's guidelines

6

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

23

Reviewer didn't resolve the breach of Trustpilot's guidelines

0