LightSpeed Broadband Reviews

1,508  •  Excellent
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Samsung TV connectivity Lightspeed

Called for support with TV not connecting to WiFi, Joe was brilliant. Really easy instructions, explained what he was doing and 15 mins later all TVs in house connected and working. Excellent service, Joe is a star ⭐!!!

Date of experience: December 24, 2024

Reply from LightSpeed Broadband

Thank you so much for your kind words and 5-star rating, Paul! We're thrilled to hear that Joe was able to quickly and effectively resolve your TV connectivity issue.

We strive to provide excellent customer support, and we're delighted that Joe's expertise and clear instructions made the process smooth and efficient.

We appreciate you taking the time to share your positive experience. We'll be sure to pass your compliments along to Joe.

LightSpeed Customer Experience Team.

Rated 5 out of 5 stars

Great switch over with the help from paolo

Just spoke to a lovely man called paolo at lightspeed who was so friendly and explained the whole process of switching from our currently provider to lightspeed. He helped every step of the way and only finished the call once he was happy I understood everything and had talked me through everything I needed to do

Date of experience: December 20, 2024

Reply from LightSpeed Broadband

Thank you so much for your kind words, Hannah!

We're thrilled to hear that Paolo provided such an excellent customer experience. It's fantastic that he took the time to ensure you fully understood the switching process and answered all your questions.

We strive to provide exceptional customer service, and we're delighted that Paolo exceeded your expectations.

Thank you for choosing LightSpeed!

LightSpeed Customer Experience Team.

Rated 5 out of 5 stars

Your Tech Op - Joe

Your Tech Op, Joe, was very polite, professional and helpful. He listen to what I had to say and understood this issue I had fully. He was then able to resolve this issue quickly there and then on the phone and also helped raise another issue with my Bill to be looked at on Monday.
Very helpful service

Date of experience: December 20, 2024

Reply from LightSpeed Broadband

We're thrilled to hear that you were so impressed with Joe's assistance, Rick!

It's fantastic that he was able to quickly resolve your issue and ensure you could enjoy your connection.

We strive to provide exceptional customer service, and we're delighted that Joe exceeded your expectations.

Thank you for choosing LightSpeed!

LightSpeed Customer Experience Team.

Rated 5 out of 5 stars

Joe saved Christmas

Had an issue with our wifi connection to the television. I called Light Speed and got through to the technical team immediately. Joe was was amazing and resolved the issue in minutes. Christmas television saved! Thanks Joe! One of the reasons ‘light speed’ is head and shoulders above the rest!!
Simon

Date of experience: December 20, 2024

Reply from LightSpeed Broadband

Thank you so much for your kind words, Simon!

We're thrilled to hear that Joe was able to quickly resolve your connection issue and save your Christmas viewing!

We strive to provide excellent customer support, and we're delighted that Joe exceeded your expectations. We appreciate your feedback and you're absolutely right – our commitment to exceptional customer service sets us apart.

LightSpeed Customer Experience Team.

Rated 5 out of 5 stars

I’m very grateful for the help with connecting my smart tv

Joe was so helpful and patient over the phone today. Talked me through everything brilliantly. As a technophobe his customer service was excellent.

Date of experience: December 20, 2024

Reply from LightSpeed Broadband

Thank you so much for your kind words, Carla! We're thrilled to hear that Joe was able to provide such excellent support.

We understand that navigating technology can sometimes be a challenge, and we're delighted that he was so patient and helpful in guiding you through the process.

We strive to provide exceptional customer service, and we're glad that Joe exceeded your expectations.

Thank you for choosing LightSpeed!

LightSpeed Customer Experience Team.

Rated 5 out of 5 stars

Exceptional service from Adrian

Adrian came round and explained everything and it was very smooth and easy to switch. It surprised us how easy it all was! Adrian did a fab job helping us!

Date of experience: December 10, 2024

Reply from LightSpeed Broadband

Thank you so much for your kind words, Gemma! We're thrilled to hear that you had such a positive experience switching to LightSpeed.

It's fantastic that Adrian made the process so smooth and easy. We strive to provide excellent customer service, and we're delighted that Adrian exceeded your expectations.

Thank you for choosing LightSpeed and for your positive feedback.

LightSpeed Customer Experience Team.

Rated 5 out of 5 stars

Trouble connecting TV to router

Had a problem connecting my TV to my new Lightspeed broadband. Phoned and spoke with Aaron who was excellent. Sorted in a few short minutes and connected with no problems. I'm hard of hearing but Aaron spoke clearly, was friendly and patient so a big thanks.

Date of experience: December 16, 2024

Reply from LightSpeed Broadband

Thank you for your kind words and for taking the time to share your positive experience, John.

We're delighted to hear that Aaron was able to resolve your issue quickly and efficiently. We appreciate your feedback and will share it with Aaron.

LightSpeed Customer Experience Team.

Rated 5 out of 5 stars

Great customer service

Joe and Ryan were very helpful when we had a few teething problems with our installation. I spent over an hour trying to connect out TV to the internet without success. Joe identified the issue and resolved it over the phone within 10 minutes. The speed and signal of our broadband is decent, the engineers were polite and explained what they were doing. My experience with the customer support staff was positive. Please give Joe a juicy Xmas bonus!

Date of experience: December 13, 2024

Reply from LightSpeed Broadband

We're thrilled to hear that Joe and Ryan were able to quickly resolve the issues you encountered during your installation, Chris.

We understand how frustrating it can be to troubleshoot technical problems, so we're especially grateful for Joe's quick thinking and efficient resolution.

We'll be sure to share your positive feedback with them directly and recognise their excellent customer service.

Thank you for choosing LightSpeed.

LightSpeed Customer Experience Team.

Rated 5 out of 5 stars

Lightspeed are a reliable company

Lightspeed are a reliable company, I have had a few teething issues over the last month but they have been resolved relatively fast, hopefully all is sorted & looking forward to a problem free New Year, thank you Rhys so much for your support & guidance, Merry Christmas to you all at Lightspeed. 🎅🧑‍🎄🤶

Date of experience: December 24, 2024

Rated 1 out of 5 stars

Customer experience

Internet went down scheduled an appointment, for next day, someone came out turned late to scheduled appointment window of 3 hours and 30 mins and then said that he couldn’t do what was needed so next person to come out will be with us in max of 4 days.
This is very very annoying as someone who works from home and has kids that are in school. Not having the right people to do the job.

Would recommend people pay higher prices don’t just get lured in by the cheap prices

Date of experience: December 18, 2024

Reply from LightSpeed Broadband

We sincerely apologise for the inconvenience you're experiencing, Daniel.

To better assist you, we've requested more information via Trustpilot.

This information will help us identify your specific situation and resolve the issue as quickly as possible.

LightSpeed Customer Experience Team.

Rated 5 out of 5 stars

LightSpeed, great customer service

Ours may, or may not be a straightforward installation. So, we wanted LightSpeed to let us know the route the fibre cable would take from their connection point to our house, before agreeing to the installation going ahead.
This was agreed with Meena, a wonderful sales lady who understood our predicament, and today we had a quick visit from an engineer to take a quick overview of the situation.
So, so far, so good. Hopefully, when the installation team arrives, they will be able to follow the same route as the BT cable currently installed does.
LightSpeed have been the only company to offer us this solution, and hopefully, if all goes well, we will soon be enjoying the internet at LightSpeed.

Date of experience: December 10, 2024

Reply from LightSpeed Broadband

Thank you for your kind words and for taking the time to share your experience.

We're delighted to hear that Meena was able to understand your concerns and that the initial site visit went well. We understand the importance of a smooth installation process and appreciate your understanding.

We look forward to providing you with a seamless and enjoyable internet experience with LightSpeed.

LightSpeed Customer Experience Team.

Rated 5 out of 5 stars

Fed up with the big ISPs and their costs.

Big increases with sky and inept customer service. Decided to try Lightspeed. They guarantee no in contract increases and are cheaper than sky. First appointment cancelled due to installer illness but lightspeed compensated me for this. Been running since 14 November and am getting consistent download and upload times. Customer services friendly and helpful, Adam from lightspeed rang me today to see if everything was running smoothly. Would recommend them as an ISP.

Date of experience: November 14, 2024

Reply from LightSpeed Broadband

Thank you for your kind words, Harry Clarke.

We're thrilled to hear that you're satisfied with your LightSpeed service and that you've had a positive experience with our team, including Adam.

We're committed to providing excellent customer service.

Thank you for choosing LightSpeed.

LightSpeed Customer Experience Team.

Rated 1 out of 5 stars

con artists

This company are con artists, tell new customer can give them service but after 2 weeks are chasing them they tell you they cannot connect you, absolute waste of space. Do not join

Date of experience: December 18, 2024

Reply from LightSpeed Broadband

We are truly sorry to hear about your experience, Black Widow. We apologise for any inconvenience or frustration this may have caused.

To help us understand the situation better and take the necessary steps to resolve it, we have requested further information from you via Trustpilot.

Once we have this information, we can investigate the specific details of your case and take appropriate action.

LightSpeed Customer Experience Team.

Rated 5 out of 5 stars

Tamsin Paul and Andy thankyou

A big thankyou to the two engineers lightspeed sent out (Paul and Andy ) they soon fixed the problem with my WiFi, they certainly know what they were doing and really friendly aswell. And a big shout out for Tamsin ( customer service) for really helping me, she went above and beyond, arranging everything and stopping me stressing thankyou all again, will certainly recommend Lightspeed to family and friends.

Date of experience: December 11, 2024

Reply from LightSpeed Broadband

We're thrilled to read that Paul, Andy, and Tamsin went above and beyond to assist you, Mrs. Holden.

It's fantastic to know that they were not only knowledgeable and efficient but also friendly and supportive. Tamsin's dedication to ensuring you felt comfortable throughout the process is truly commendable.

We strive to provide exceptional customer service, and it's rewarding to hear that we achieved this, in your case.

Thank you for your kind words and for choosing LightSpeed.

LightSpeed Customer Experience Team.

Rated 5 out of 5 stars

Broadband

Fabulous customer service from Aaron, got my broadband up and running after encountering problems connect to the TV. Would recommend LightSpeed .. great customer service and a reasonably priced broadband

Date of experience: December 20, 2024

Reply from LightSpeed Broadband

Thank you so much for your kind words, Brian!

We're delighted that Aaron was able to assist you in resolving the issue with connecting your TV. We strive to provide excellent customer service and appreciate your positive feedback.

LightSpeed Customer Experience Team.

Rated 5 out of 5 stars

Incredible service

Really friendly and approachable right from the first contact (door to door canvasing), the engineer who did our installation and the after sales call. I even got a little gift posted through my door! What a breath of fresh air this whole experience has been when compared with the providers who've been around decades. I'm really impressed with this company and will be recommending to everyone I know. Best part of it all? No more lag!

Date of experience: November 18, 2024

Reply from LightSpeed Broadband

We're thrilled to hear that you had such a positive experience with our team, Emma Wood.

Your kind words about our team members are truly appreciated.

We're committed to providing exceptional customer service.

Thank you for choosing LightSpeed and for your kind recommendation.

LightSpeed Customer Experience Team.

Rated 5 out of 5 stars

Really easy onboarding process!

Really easy on-boarding process for me, a new customer. Meena went way above and beyond for me, keeping herself accessible at all times and was happy to answer lots of supplementary questions - thank you!!! After reading the excellent reviews that Meena and her team have here, I'm SO SO glad I chose Lightspeed. Can't wait for the installation date next month and to finally have something better than a hotspotted mobile connection to work with! I'll be updating this review to include the level of actual service once it's been installed and turned on.

Date of experience: November 26, 2024

Reply from LightSpeed Broadband

We're thrilled to hear that you had such a positive experience with Meena during the onboarding process, Iwan. It's fantastic to know that she went above and beyond to assist you.

We're excited for your upcoming installation and look forward to providing you with a great internet experience.

Please don't hesitate to reach out if you have any questions or need further assistance.

Thank you for choosing LightSpeed.

LightSpeed Customer Experience Team.

Rated 5 out of 5 stars

Adam was extremely helpful

Adam was extremely helpful, professional, friendly and patient. I am terrible with anything technological but Adam talked me through it and solved the problem. Great service!

Date of experience: December 09, 2024

Reply from LightSpeed Broadband

Thank you for your kind words and for taking the time to share your positive experience, Mrs. Lynda.

We're delighted to hear that Adam provided such excellent service. We will certainly pass your feedback along to him.

Thank you for choosing LightSpeed.

LightSpeed Customer Experience Team.

Rated 5 out of 5 stars

Excellent service and recommending to all my friends

Lightspeed were a recommendation from one of my son’s friends. My 1st contact was with Paolo. Not only was he very professional, but the call was actually fun! He was able to sort out a convenient installation appointment, which was only a couple of weeks away. This appointment was honoured and my installation completed. Only problem I had was connecting my smart tv and this was solved by a short phone call.

Speeds are considerably higher than my previous supplier at a fraction of the cost.

Date of experience: November 26, 2024

Reply from LightSpeed Broadband

We're thrilled to hear that you had a positive experience with LightSpeed, Peter, especially with Paolo. It's fantastic to know that he was able to provide excellent service and make the installation process smooth and enjoyable.

We're committed to providing the best possible service to our customers.

Thank you for choosing LightSpeed.

LightSpeed Customer Experience Team.