MobalPayReviews

93 鈥� Excellent
TrustScore 4.5 out of 5

4.4

In the Payment Service category

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Reviews4.4

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Rated 3 out of 5 stars

Why wasn't the 2000 yen mentioned 馃槖

Why wasn't the 2000 yen mentioned 馃槖?
I like how fast the application is.
But lacks alot of info , how am i going to use it ? With my credit card ? Withmy bank account????? I am beyond confused
Correction: it seems the message was automated, but when paying i payed what was promised as s mobile client around 400 yen.
Edit2:As a foreign: i count alot on review, i will recive the card soon test it and add star if everything is in order. I hope this help foreigners struggling.

Date of experience: February 01, 2024

Reply from MobalPay

Thanks for your feedback and sorry for any confusion. Thanks also for editing your review and for alerting us to the text that caused the confusion in the first place. We are here to serve the foreign community in Japan and appreciate your feedback which helped to improve the customer experience. It's a pity the review stayed at 3-stars but the most important thing is that you are happy with the service. By now I am sure you have been in contact with our support team to answer all your queries. However, for reference, Mobalpay is a prepaid Japanese Mastercard payment card for use with Japanese apps, online or offline and does not require you have a bank account as it can be topped up using cash.

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Rated 3 out of 5 stars

As of now i can鈥檛 give any feedback coz鈥�/h2>

As of now i can鈥檛 give any feedback coz I still don鈥檛 any result, but as of now I can say it鈥檚 easy to apply

Date of experience: November 12, 2024

Reply from MobalPay

Mmm..but a 3-star review is unfortunately feedback- it might have been better to wait and see if you enjoy the service. Thanks for applying!


Rated 5 out of 5 stars

We used a data eSIM on an Android and鈥�/h2>

We used a data eSIM on an Android and set it up in Japan. It worked great and you definitely need it to get around Japan using Google Maps!

Date of experience: November 26, 2024

Reply from MobalPay

Although this is a review for our sister company 'Mobal' we share the same goal- to provide solutions for your life in Japan. Hope you enjoyed your visit. If you ever come back to work, live or study consider MobalPay too!


Rated 4 out of 5 stars

GOD BLESS YOU

Thank you guys too, my main purpose of making this card is that the fee amount will be used for poor people, it will make Allah happy and our hearts will also be happy that we have provided for some poor people. What's up you guys are doing a great job please keep it up

Date of experience: September 01, 2024

Reply from MobalPay

What an uplifting review! If your main purpose for choosing MobalPay was our charity contribution you deserve all the praise, not us! Thank You!


Rated 4 out of 5 stars

It鈥檚 very convenient to apply on鈥obalpal because you provide easy instructions. Hope for your continuous good services. Thank you and more power.

It鈥檚 very convenient to apply on mobalpay because you provide easy instructions. Hope for your continuous good services. Thank you and more power.

Date of experience: September 14, 2024

Reply from MobalPay

Thank you for your kind review- we would have loved a 5-star but maybe we will get more power in the next review! Very kind words!

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Rated 4 out of 5 stars

Application was made simple &鈥�/h2>

Application was made simple & convenient. However, I want to find out the possibility of receiving the card at my temporary address which is also my home address.The aforementioned Resident Alien card address indicated the address or abode where I work.Since the approval of the card would be within 3 business days,, may I request that it be delivered at my home address

Date of experience: February 08, 2024

Reply from MobalPay

Many thanks for your review and feedback. I believe you may already have received a response from our support team. However, just to clarify that we have a legal obligation to confirm customer identity and that requires we ship the card to an address on a Japanese residence card. We can't unfortunately bypass that rule but I hope by now you have received the card and all is well. Reach out to us via the contact us page if there are any issues.


Rated 5 out of 5 stars

Easy and optional need for mobile鈥�/h2>

Easy and optional need for mobile number.
I hope this will create more flexibility for me.

Thank you!!! MoralPay :))

Date of experience: November 30, 2024

Reply from MobalPay

Perhaps this is not what you meant but one of the great features of MobalPay is that it allows you to purchase a SIM with phone number from Mobal.com which is a big plus! Of course MobalPay do not require a phone number for new applicants either. Either way thank you for making the morally right choice (we think) in using MobalPay- but MoralPay sounds nice too!


Rated 5 out of 5 stars

fast & easy

This is fast & easy! After how many tries i applied for credit card in Japan i got frustrated & give-up, but Mobilpay is so convinient. If i got approved i would definitely introduce this to all my friends!

Date of experience: October 05, 2024

Reply from MobalPay

We know first-hand the challenges in getting a credit card in Japan. Thank you for posting a kind review.


Rated 5 out of 5 stars

Application is very easy

The application form is very easy to fill and there are no weird requirements or anything.

In Japan, when you apply for something, there are usually weird roadblocks that natives don't face. Such as when applying for a rental apartment first they require you to already have a permanent residence address(!)

Even getting a debit card from the bank your salary is paid is hard.

Date of experience: April 12, 2024

Reply from MobalPay

Thank you for the kind review. We hope MobalPay continues to make your life easier in Japan!

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Rated 5 out of 5 stars

Imagine GCash's MasterCard, but make it Japan version!

MobalPay is similar to GCash in the Philippines, but in the form of a physical card that works seamlessly across Japan (and possibly in other countries, too). Just like GCash, you can easily top up your account by linking it to your bank or at any convenience store, making it incredibly convenient. Whether I'm dining out, shopping in stores, or making online purchases, I've been able to pay cashless everywhere without any issues. The real-time transaction updates are a feature I love, keeping me informed instantly.

Signing up was a breeze鈥攏o complicated requirements like you might find with other banks. Plus, everything is in English, so I feel confident that I'll get the support I need if I ever encounter any issues.

Date of experience: August 28, 2024

Reply from MobalPay

Great comparison- maybe that is why Filipino customers love MobalPay! Delighted to hear you enjoy receiving real-time updates- not everybody likes to know how much they have spent (ha ha)! Thank you!


Rated 5 out of 5 stars

As a person who travels a lot

As a person who travels a lot, I chose Mobalpay as I can top it up in Yen from my US Wise Account, which gives me access to my overseas earnings while in Japan but also allows me have a Japanese payment card when travelling outside of Japan.

(M. Ortiz, Fukuoka)

Date of experience: February 22, 2024

Reply from MobalPay

Thanks for sharing your Japan life hack using MobalPay. It's great to get a positive review but also to learn how you make your life in Japan work for you!


Rated 5 out of 5 stars

Mobal saves me again.

I have been a customer with Mobal since coming back to Japan in 2019. The service has always been top notch, responsive and helpful. Suffice to say I have really been in some jams in Japan (could not make a cash payment due to Corona, lost my phone so needed a new sim card before moving ect...) In this case, my Japanese bank decided to discontinue their pre paid debit card service, so once again I am relying on Mobal to help me out. I have always recommended this company to those visiting or those long term residence as well. Thank you for your outstanding service.

Date of experience: February 01, 2024

Reply from MobalPay

Thank you for your positive feedback and for letting us know Mobalpay has been of service. Japan can be confusing at times and we strive to offer simple solutions. Glad it worked out for you in this case and thanks for your review!


Rated 5 out of 5 stars

To have a peace of mind

Im a newbie鈥檚 here no experienced yet about your company, but for me I chose ur company to be able to pay all my unpaid small amount in my pon 馃檹thank you

Date of experience: October 03, 2024

Reply from MobalPay

Our company is created to support 'newbies' to Japan- we hope to be of service!

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Rated 5 out of 5 stars

Easy to use card - Friendly customer Service

Easy to use card - Friendly Customer Service

Signed up for a Mobal Card and have been using it reliably for bills and online purchases. Would highly recommend to any expats living in Japan. They offer support in English along with step-by-step guides to use the card effectively. The CS team is very kind.

Date of experience: February 26, 2024

Reply from MobalPay

Very kind of you to leave a review also! Thanks for the recommendation!


Rated 5 out of 5 stars

Good for foreigners

It was nice to read about this card option!
It was also convenient applying hope hope no strings involve.
Anyway nice quick and convenient way it was.

Convenient for foreigners who don鈥檛 understand much Japanese stuff

Thank You

Date of experience: January 11, 2024

Reply from MobalPay

Many thanks for your positive feedback. Our aim is to be a really useful service for foreigners residing in Japan and glad you found it quick & convenient!


Rated 4 out of 5 stars

Good

Okey dokey I

Date of experience: January 13, 2025

Reply from MobalPay

MobalPay is OK, OK is MobalPay!


Rated 5 out of 5 stars

So glad to apply as easy as this one鉂わ笍

So glad to apply as easy as this one鉂わ笍
I am looking forward to do some business with you with trust and loyalty to pay and use this
Prepaid debit card for convenience.. thank you馃槆

Date of experience: October 13, 2024

Reply from MobalPay

Lots of love in your lovely review- thank you!

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Rated 5 out of 5 stars

Mobal Pay Card

I recently got a mobalpay card to use in Japan. I found it very useful. I didn't need a My Number to sign up which was great. I had a few difficulties getting started but all emails to customer service were answered clearly. The instructions were easy to follow. Being able to top up with cash in conbini is great. Highly recommend.

Date of experience: October 03, 2023

Reply from MobalPay

Glad to be of assistance and thanks for reaching out to our Support team- always happy to help!


Rated 5 out of 5 stars

I have been using Mobal pay and It鈥檚鈥�/h2>

I have been using Mobal pay and It鈥檚 been really helpful and easy to use. I recommend this card to any foreigner in Japan that has a hard time securing a debit card in Japan to make online purchases.

Date of experience: April 05, 2024

Reply from MobalPay

Thanks for the review and recommendation! Happy online shopping!