MobalPay Reviews

93  •  Excellent
TrustScore 4.5 out of 5

4.4

In the Payment Service category

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Reviews4.4

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Rated 5 out of 5 stars

Mobalpay made it easier as a foreigner…

Mobalpay made it easier as a foreigner to have digital payment without the hassle of registering for a Japanese bank. It saves so much time and also very convenient in using. Plus it also donates to charity.

Date of experience: December 09, 2023

Reply from MobalPay

Thank you for your kind review and support for what we do!

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Rated 5 out of 5 stars

Highly recommend MobalPay to expats

I've been using Mobalpay as a working expat in Japan.
I found the application to be simple and quick, and the online interface to be accessible and easy to understand. It's really allowed me to make Japan my home and have access to all the things a credit card holder would from everyday things like making furniture purchases online to playing tourist and traveling within Japan.

Date of experience: November 15, 2023

Reply from MobalPay

Thanks for posting your positive feedback. Glad to hear we are helping in some small way to make your life in Japan better!


Rated 5 out of 5 stars

Kindly

Peoples are very kindly

Date of experience: January 01, 2025

Reply from MobalPay

Our customers are kind too- just like you!


Rated 5 out of 5 stars

as foreigner from Cambodia

as foreigner from Cambodia. I recommend for those who want to apply for debit card for using on daily settlement, easy to apply and excellent client support service. furthermore about their deduction every month from the account is parted from their programmed for charity promise to those in need.

Date of experience: March 01, 2024

Reply from MobalPay

Thank you for the recommendation. Thanks also for mentioning our charity promise- thanks for your support for what we do.


Rated 5 out of 5 stars

i found easy and simplified way of…

i found easy and simplified way of application..
continue to do charity work,do sometimes unnoticed but God knows your every effort..

Date of experience: July 30, 2024

Reply from MobalPay

Very kind of you. Without customers (like you) we would not be able to do this work so thank you!

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Rated 5 out of 5 stars

Simple and Amazing.

I have been using MobalPay card for almost 5 months now and it helped me so much in Japan. I moved to Japan as an international student and I didn't have any idea how confusing getting a card or opening an account in Japan is. For a very long time I struggled with opening an bank account and having a debit card. Then I found out about MobalPay online and applied for it. It just helped me a lot for online shopping, buying tickets, paying things that I can't pay with the cards that I brought from my country. Also whenever I had a problem, any questions the MobalPay Team always helped me a lot. I always received good and clear answers from them. The card is very easy to purchase, use and top up. I never had ant problems using the card beside forgetting my password but that's my fault. It's very simple, and if you are in Japan struggling with getting a card that you can use, I am sure that this simple and easy to use card is going to be the best one for you. I really recommend it for anyone who is searching for a credit card in Japan.

Date of experience: October 20, 2023

Reply from MobalPay

Delighted to be of service and to help you out when you moved to Japan. We strive to keep our service easy so thank you for mentioning we offer a simple and easy to use card!


Rated 5 out of 5 stars

Lost my MobalPay card!

I am pretty new with this company as I always use sim and data before so I dont know if this is good or not.

To start , I am impressed witht the quality of the wifi signal I am getting.
From Kumamoto to Kagoshima to Sakurajima area. Im impressed with the Mobal Air Wifi , its like an extra phone! Sleek and black.

Also, I lost my Mobalpay Card without me knowing , and Mobal was really good enough to reach out to me and send an email and gave me instructions on how to get it.
I would have never known! Thank you so much Mobal!
The money in the card is not that big actually but it is this kind of service that makes me want to keep on using the product.
Thank you Declan !

Date of experience: April 19, 2024

Reply from MobalPay

Good to hear you are happy with our sister brand's (Mobal) SIM & WiFi services. MobalPay is a new payment card solution with a focus on helping foreign residents in Japan. We are delighted you were able to find your lost card and you are happy with the service so far. Thank you for your review!


Rated 5 out of 5 stars

It a very easy process to apply

It a very easy process to apply. I will definitely introduce my friends. The application process is so simple to fill out.

Date of experience: January 30, 2024

Reply from MobalPay

Thank you so much for your positive feedback. We do our best to make things easy as we are aware how difficult it can be at times in our newly adopted land. Hope your friends get to experience the same!

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Rated 5 out of 5 stars

Simple application process

I've only completed the application process so far, but it was probably the most straight forward application I've ever completed.

Date of experience: October 16, 2024

Reply from MobalPay

I've shared your comments with our Development team- glad you appreciated their work!


Rated 5 out of 5 stars

Thumbs up!

The application process, thus far, has been seamless. Form was short and ID upload process easy.

Date of experience: February 08, 2024

Reply from MobalPay

Thank you for your positive feedback- short and simple is what we are aiming for- glad you have had a good experience so far!


Rated 5 out of 5 stars

The application was fast and easy

The application was fast and easy. I'm hoping to get my card in the next few days.

Date of experience: November 03, 2024

Reply from MobalPay

The MobalPay team look forward to welcoming you to our community!

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Rated 5 out of 5 stars

Really helpful customer service!

Really helpful customer service and very easy to sign up!

Date of experience: October 21, 2024

Reply from MobalPay

We will share your review with team members doing the work you have kindly recognised. Thank you!


Rated 4 out of 5 stars

Recommended

Easy to Apply also for foreigner
Who Residence in Japan

Date of experience: February 16, 2024

Reply from MobalPay

Many thanks for your feedback! Delighted you found it easy to apply for Mobalpay!


Rated 2 out of 5 stars

It’s very easy to get

It’s very easy to get

Date of experience: December 24, 2024

Reply from MobalPay

It's very easy to get the wrong impression from this review. MobalPay is as you say 'very easy to get', despite the 2-star review! Still, we are happy you are our customer!

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Rated 5 out of 5 stars

Highly Recommended

Mobal Pay is relatively new in the Japanese market, but it has proven its trustworthiness, reliability, and credibility. Concerns addressed to the customer service team are answered in a timely manner. The language is courteous and the explanation, clear.

Date of experience: June 08, 2023

Reply from MobalPay

Thank you so much for your kind review!


Rated 5 out of 5 stars

News

My experience is honest and and faithful to your work

Date of experience: November 06, 2024

Reply from MobalPay

Thank you and we look forward to supporting your time in Japan!