neptuneplay.com Reviews

Edit. I have since had my money and they are now faster with payouts. Constantly restricting my account though.


I won 28k. Withdrew 10k as this is the maximum you are allowed.
After a few days back and forth uploading documents I received my 10k.
I then Withdrew another 10k and then 8k on the same day. I had an email asking for a payslip, so when I tried to log into my account to do so, they blocked my account- access denied!! Absolutely disgusting. I have proof of all winnings and withdrawal requests, but no idea how to go about getting my money.
Shame, as I've found them to be okay in the past with much smaller wins, they take a few days to pay out, but I've always had my money until now.
Why email me asking for documents with a link to my account and block me from accessing it?
Because of this, I woukd recommend that you AVOID this casino.
Thieves.

Date of experience: November 24, 2024

Been waiting for a withdrawal since 4th 1�7/h2>

Been waiting for a withdrawal since 4th October , £1000. Did anyone actually get there withdrawal ? All i keep getting on live chat is a computer messaging back saying your get a email when your withdrawal is complete ? It’s been 2 weeks and can’t even speak to an advisor.

Date of experience: October 04, 2024

Absolute disgraceful... I've had a withdrawal pending for 8 days now, and same as everyone else, been fobbed with high volume of requests.

Date of experience: November 20, 2024

No issues with a £2k withdrawal (3 working day taken) all I can say is....make sure you're not currently excluded by Gamstop or if the exclusion has ended with Gamstop there's a possibility that this has not been lifted by the casino.

The key for Pending withdrawals (must go back onto the original method) to be successful is plenty of I.D to upload (they won't ask for this or remind you!). There communication is not great. All I uploaded was.i.e..
P/port. Payment card,p ayPal/bank statement associated to you deposits
Also a recent utility bill. That will do..

I was worried reading these poor reviews. But adding a bank statement with salary to the other docs that I previously uploaded. The money was in my account 30mins later this afternoon..

Date of experience: November 05, 2024

Avoid ! Waited 5 days for my withdrawal , live chat was useless always the same answer that it’s with the payment team , account got disabled because I was asking what was going on with my withdrawal, I put a complaint in and finally had my funds but it was a fight to get them

Date of experience: November 08, 2024

Once verified withdrawal are supposed to be processed in 48 hours, mine took 7 days. Live chat is pointless, no help at all, just say you have to wait. Finally got my withdrawal once I had filled a complaint. Won't be depositing with them again.

Date of experience: October 18, 2024

Worst casino ever withdrew money on 1�7/h2>

Worst casino ever withdrew money on Friday now weds still waiting when I speak to them all they say is it's gone for processing please wait longest I've waited for a withdrawal Worst casino customer service

Date of experience: November 13, 2024

Self exclusion on sister site


I should get a refund on deposits


Edit I’ve replied to the email below. Awaiting a reply


5 days have passed and no response to 4 emails. Avoid

Date of experience: November 29, 2024

If you only play one game every time 1�7/h2>

If you only play one game every time you use their site and take out your winnings, they take the game away.
Also some people don’t want to play their wager games , they just enjoy the pokies, but Neptune and other sites don’t like this, one site refused to pay my winnings so I deleted the entire game and will never play there again, Neptune is coming close to the same thing.

Date of experience: September 21, 2024

Worst gambling site I ever join,I 1�7/h2>

Worst gambling site I ever join,I deposited 50 pounds and went straight to play some slots, all of them glitches, and not paying at all ,maximum 20pence after spinning 70 times 1 pound a spin,this is pure thiefing in day light, gambling commission should look in to it and investigate them..i googled whats the best gambling site and neptune is second best. My be second in stealing money,I wish I looked in to trustpilot first,don't waste ure money on this site,avoid avoid avoid.what a joke 😒 😑

Date of experience: September 25, 2024

Made an account last night, deposited £25 and won £300 so I requested to withdraw this, deposited £50 last night and didn't win anything, have tried logging into my account to check my £300 withdrawal status and it says "access denied" I have even changed the password again and still says access denied.

Complete scammers.

Date of experience: November 05, 2024

I originally opened this account with 1�7/h2>

I originally opened this account with £30.
Played a game I would play usually on other reputable sites and won £100. Withdrawing took daysssssss which I think is ridiculous for any kind of site to do.

Anyway, since I was waiting for my £100 - I’ve then deposited around £500. Chasing, which is why I have deposit limits on the other sites I use, anyway. £500 in deposits and not a bonus. Be warned you will be constantly chasing your money, £10 monthly deposit set and I won’t be using again. Ridiculous site. Rigged.

Date of experience: October 12, 2024

I just want to say this site is 1�7/h2>

I just want to say this site is absolutely fantastic and I don't see how people are calling it a scam. Ok the games might glitch a bit but that's when signal is bad when I'm outside just using wi fi. The withdrawal time is within an hour as long as you have binded with their terms and conditions and sent the right relevant documents. Excluding weekend and UK bank holidays. I overall give this site 5 star. Gavin.P

Date of experience: October 04, 2024

I am still waiting for my £10 withdraw 1�7/h2>

I am still waiting for my £10 withdraw it's been 3 days,the worst casino ever.just joined few days ago. Quick to get your deposits withdrawn is a nightmare.

Date of experience: December 02, 2024

Waste of time don't waste your money 1�7/h2>

Waste of time don't waste your money they don't want to give you wins and have rigged it for a bonus to rarely happen and when it does you get next to nothing just find a better site and ditch this one

Date of experience: October 25, 2024

Absolute crooks, withdrew winning 7 days ago, cant get no answer just keep getting told to wait for email by people on live chat! Place has no numbers to call. Avoid like the plague

Update
Is have been chasing most days they told me to wait for email and now disabled my account

Date of experience: October 26, 2024

Avoid at all cost very poor quality, when trying to complain about various issues they closed my account without say with a free bet and funds in my account after numerous e mails they got back in 3 days saying we found nothing wrong! And won't give me my money back! Stay well clear, plenty off better site around.

Date of experience: July 31, 2024

Always very quick with withdrawals and 1�7/h2>

Always very quick with withdrawals and no issues, despite my account being heavily up!

Would certainly recommend despite the lack of some slot games (ELK)

Date of experience: November 20, 2024

They are a fraud of a site same columns 1�7/h2>

They are a fraud of a site same columns and numbers on the roulette table constantly in 9/10 times in a row roulette is meant to be mixed. They glitch the table so can’t even see it. You talk to them on customer service all computerised and they don’t even listen to what you are saying. They haven’t offered me one promotion or offer since I have joined after staking thousands. Stay away this site is ridiculous and rubbish.

Date of experience: September 20, 2024

Stay well away from this scummy little 1�7/h2>

Stay well away from this scummy little casino . You will never win ! How they can run is beyond .

Stay well away people I mean stay well away !!

Date of experience: December 17, 2024