neptuneplay.com Reviews 140

Date of experience: February 13, 2025

Total scam
Avoid it by all costs!

AVOID IT!!!

Date of experience: February 10, 2025

Do not use this site soon as you win 1�7/h2>

Do not use this site soon as you win they will refuse to pay you out already reported them hopefully they will be shut down soon

Date of experience: December 02, 2024

New to Neptune play and already very 1�7/h2>

New to Neptune play and already very concerned I’ve stumbled on a con casino site , I played £200 through Apple Pay no problem taking the money from me , I win £265 I try to withdraw declined , please load all documents done tried to withdraw declined need a bank statement with IBAN on it , so sent them my driving licence, my utility bill , a screen shot of my bank with account details with my IBAN number on it but as my name doesn’t show it can’t be mine lol , sent my debt card front and back still not enough . Happy to process someone’s money when depositing off Apple Pay but when they win a tiny £65 back oooo no we need proof your not who you say you are I mean I can’t give them any more ID if I tried it’s like I’m asking to enter the White House . Still now 4 days later declined when I try to withdraw . Be Aware of this site I’ve contacted my bank now as a fraudulent dispute in game play on line as I won fair and square played no bonus no wagers nothing it should have been a instant withdraw at that sort of amount .

Date of experience: February 06, 2025

Was going well until this site stole my money and blocked my account from any contact. They double charged a 60GBP deposit and told me to speak to my bank and then disabled my account. NEW CUSTOMERS BEWARE !!!! make sure you take screenshots of any conversations and account balances as they have rejected the banks claim, just a heads up!

Date of experience: February 05, 2025

Appalling service, fails to honour welcome offers and won't help when trying to use the chat service. Avoid!

Date of experience: February 05, 2025

Would give 0 if could.Avoid,avoid,avoid 1�7.. couldn’t place greyhound bets , only want you you to place vegas /slots/casino bets 1�7.. log u out when winning, even when change password to gain enterty, company is a joke ,avoid,avoid, avoid

Date of experience: February 04, 2025

Total scam!!! Glitches like hell put you back to zero...plays perfectly fine during loss spells..then glitch..reload and start again..complete and utter scam..RPG is absolutely not legal. 1000 spins no bonus??? I sub to over 40 sites..this was by far the worst! Steer clear!

Date of experience: February 01, 2025

Never gave me my money ?? Been waiting nearly a month beyond a joke avoid !!!

Date of experience: February 02, 2025

I had my biggest online win this week on one of their slot games, a significant amount. As soon as I won the money the site kicked me out and my account was disabled, so i could not withdraw. I have tried to contact them a number of times with no response as of yet. I will be raising with the Gambling Commission and law enforcement shortly if not resolved. I will update this review further pending resolution. In the meantime, I would advise not to use this site or any AG Communications Casino.

Updated review. They haven't reactivated my account but they have paid me the money in my account. No explanation given. All very odd.

Date of experience: January 31, 2025

I played on here for a few weeks and 1�7/h2>

I played on here for a few weeks and god knows but he must have been feeling sorry for me because I was able to take a good whack of cash from them, however it took 3 days after a week on top of awaiting verification. Helluva long time to wait for your cash and had me in panic that it wasn't legit. I did, eventually get my winnings but the reason for the 1 star is they sold my email on to EVERY single casino out there, I am bombarded on a daily basis (sometimes 4 or 5 texts) from different casinos offering me bonuses for this and that if I sign up. I told Neptune in no uncertain terms that this was absolutely deplorable behaviour and completely unprofessional to sell a customers personal information on so frivolously. I am beyond furious. I spend my days blocking and reporting all these nuisance texts and closed my account with these scumbags, there's no better word. I've had the same number for over 30 years and I refuse to change because of these b******s!!!! I told their CS to delete my personal details which they have still not done 6 weeks later. I'm seriously considering reporting them to the gambling commission for selling my info. It's sickening and relentless. PLEASE, PLEASE do NOT join they will do the same to you.

Date of experience: January 31, 2025

The worst casino I have ever played at. I sent my private verification documents a week ago and nothing. No one answers my questions about when the verification will be done and when the money I won will be paid out. In other casinos it is either immediately or within 1-2 days, here it has been going on for over a week and no one wants to tell me how long it will take. I am reporting the case to the ADR (IBAS), The Gambling Commission and Trading standards tomorrow. I will do everything to win with them, even if I have to spend a lot of my money and time on it. I will not allow myself to be cheated. Avoid this casino at all costs, it is a scam.

Date of experience: January 31, 2025

Of all the sites I've played on they're 1�7/h2>

Of all the sites I've played on they're fair with their winnings. I understand sometimes you win sometimes you lose. But this site was something else. I've deposited £1600 in the casino on a £5 roll. Didn't get 1 bonus scatter. I'm shocked. Worst site I've ever been on and not a fair one at all. And no doubt they would've accepted another few thousand if I was that stupid to deposit it. Shambles of a site and a massive con. Wish I'd read these reviews earlier!

Date of experience: January 31, 2025

Worst site in the history of gaming, even the polish sites give you more than these thieves do

Date of experience: January 29, 2025

Scam casino - you can easly see that by amount bonuses. 150 pounds in few days and i get around 5 bonuses (which usually paid me between 3 and 5 pounds) only one paid 70 pounds. I play at many casinos and usually around £100 spent they give back what they took more or less. This casino just eats money. There is no fun in playing. Block and don't play anymore.

Date of experience: January 26, 2025

Update: NeptunePlay resolved the fraudulent use of my email by disabling the fraudsters account. Updated to 3 stars because i believe they should still have some form of email verification so that users cannot use accounts with email addresses they cannot access themselves.

Original complaint:
Neptune play provides no recourse for people whos legitimate email addresses are used by scammers to set up fraudulent accounts on their site. Scammers will sign up with your email and defraud their site by stealing your identity.
You need to set up email verification to prevent this abuse. Its 2025.

Date of experience: January 22, 2025

Absolutely huge range of games, they dont all work brilliantly I got kicked off quite a few but managed to get back on. I deposited 2 lots of £20 and the wins were insane. Hit bonuses on most games, ended up withdrawing £700! Submitted my documents as soon as I cashed out, was able to speak to an online rep called Olivia who was lovely and confirmed which bank account I withdrew to. Money was in my account within 30 minutes max. Absolutely brilliant will definitely use again, thankyou!

Date of experience: January 23, 2025

Renege on deposit bonus offers, no live chat and ignore emails! I just can't find anything positive about Neptune!

Date of experience: January 18, 2025

Con site they will not pay out if you 1�7/h2>

Con site they will not pay out if you win 3rd of December 100 Pound I won, I’ve I sent ID bank statement proof of address about 10 times they just keep asking for more information just hoping I give up after the 11th time of me tryib they now blocked my email address stay well clear they steal money

Date of experience: December 03, 2024

Avoid this site at all costs it is a 1�7/h2>

Avoid this site at all costs it is a scam site don’t matter how much you deposit you won’t win scam site needs to be looked into

Date of experience: January 18, 2025