142 total
The grand topper has made my sleep the best it has ever been. I travel a lot and stay at many of the top hotel properties from Four Season, Ritz Carlton ect. and my bed tops them all. Customer service is tip top and Darlie and crew are super reponsive. I will definitly purchase from Obasan again!
Date of experience: December 03, 2024
This was our third purchase with Obasan and our largest investment. We had purchased mattresses for our two girls starting at their toddler years. These mattresses are still incredibly comfortable! This year, we invested in a California King mattress with cover and pillows. WOW!! My husband and I were having sleep disturbances which have now been mitigated thanks to Obasan's quality material, fabrication and customized service. We highly recommend this investment. It makes such a difference in quality of life.
Date of experience: April 25, 2024
Very good quality. I love that it has some weight to it (as much as needed). Organic, natural fabrics/ filling. Can be used with any pillow and this is amazing for people like me who love their regular pillow. Easy to flip from one side to another over the night.
I did a lot of research before ordering as I was looking for something made from quality materials and I am very happy that I purchased this pregnancy pillow.
Date of experience: April 21, 2024
amazing company, service and overall product and experience.
great pillows, great baby mattress, great soft velour sheets. amazing bed foundation with ZERO SQUEEKS my husband couldnt believe how it is a 10/10 quiet and our last was 1/10
only the best organic ingredients and raw wood..... my favourite. unpack and enjoy no needing to open it outside lol.
about to order more foundations and pillows
best of all ONTARIO<3
Date of experience: March 31, 2022
Reply from Obasan
Thank you so much for your fantastic feedback! We're thrilled to hear about your wonderful experience with our products and services.
It's great to know that our pillows, baby mattress, velour sheets, and bed foundation have all contributed to a positive experience for you. We take pride in offering high-quality, organic ingredients and raw wood in our products, providing both comfort and peace of mind.
We're delighted that you've found our bed foundation to be exceptionally quiet and that it exceeded your expectations compared to your previous experience.
It's wonderful to have your support and trust. If there's anything else we can assist you with, please feel free to reach out. We're here to make sure you continue to enjoy the best of your sleep experience.
Warm regards,
The Obasan Team
We've enjoyed our Obasan mattress since 2016. One of the best purchases for our home that we've EVER made. We had an unfortunate potty accident (thanks toddler!) on the bed recently. Contacted Obasan via their website and was taken care of by Darlie. He was so helpful and caring through the process of figuring out a replacement part! Worth every penny!
Date of experience: January 04, 2020
Amazing company that produces very high quality, sustainable products that are good for you and good for the environment. We've had our mattress for several years and I'm still amazed at how luxuriously comfortable it is. I also have an Obasan pillow (shredded rubber), wool throw, sheets and mattress cover. All are fantastic - very high quality and have stood the test of time. The customer service at Obasan is also top-notch. I can't recommend them highly enough. Worth every penny!
Date of experience: August 15, 2019
Obasan has been a dream to order from! Not only is the mattress incredibly comfortable, but the customer service is without a doubt, the best ever. My fiance felt like he needed more support after a few weeks of sleeping on the mattress and Darlie John immediately sent a firmer substitute. Yes, this mattress is pricey, but our sleep quality and being able to actually talk with someone about it, makes such a difference!
Date of experience: January 13, 2022
I wanted to love this mattress, but after 1.5 years with it we are finally getting rid of it. It’s like sleeping on a rubber band (another user said the same) there’s no support, my hips sink in (on side, back, and stomach) and at the same time it creates a lot of pressure on your joints. I should note, I weigh 135 lbs so if it lacks support for me, I imagine it does most people. I’ve had terrible sleep and health issues from sleeping on this mattress. Almost daily headaches began when we started sleeping on this mattress… I’ve ordered so many pillows, tried all sorts of topper combinations, I’ve even been to physical therapy, not realizing the issue was with the mattress- headaches are gone instantly when I travel or sleep elsewhere. It makes me sick thinking of how much we spent on this mattress but it’s just not worth it.
Date of experience: September 25, 2023
Reply from Obasan
We are incredibly sorry to hear about your experience with our mattress, Lauren.
We understand how frustrating it can be when a product doesn't meet your expectations, and we truly apologize for any inconvenience or discomfort you may have endured. We want to make things right for you as quickly and efficiently as possible.
Our customer service team is available to talk and discuss this situation to see if we can find a solution that meets your satisfaction. Please reach out to us at hello@obasan.com so we can assist you in any way we can. Your feedback is extremely valuable to us, and we want to ensure that you have the best possible experience with our brand.
Once again, we apologize for any inconvenience and appreciate you bringing this to our attention. The Obasan Team
We have been extremely satisfied customers of Obasan since 2014. Every purchase (bed, sheets, pillows, comforters) has been worth the investment and we highly recommend their products. Darlie is a joy to interact with and it is a no brainer on where to go when we need something. We are also very impressed by Obasan's service to their community during COVID19 - we received a very useful gift of 2 organic cotton face masks. Thank you Obasan!
Date of experience: May 27, 2020
We purchased two crib mattresses from Obasan and we are thrilled! Knowing our babies are sleeping on safe, organic mattresses was super important to us. We are very happy to have a local manufacturer of organic beds. Also, we can't say enough wonderful things about the rep, John. He was very knowledgeable, honest and incredibly kind. We highly recommend this company!!
Date of experience: January 13, 2020
Worth every penny! I have been an Obasan client for over 6 years. And, am slowly converting my entire family. Not only have the products exceeded my expectations but, the customer service is exceptional. I cannot express how pleased I have been with the three mattresses I own. And, knowing the health benefits to their components helps me sleep better at night.
Date of experience: September 16, 2019
We bought our Obasan bed as a retirement gift to myself. I must have unwittingly known I would be spending a good deal of time on it. Sleep ins seems to be quite common now that I am retired.
Five years after, two newest members of the family, our two grand daughters start their lives in the comfort of their own Obasan crib mattresses.
Date of experience: March 07, 2020
Excellent mattresses, excellent customer service!
Knowing that all is organic and nothing is chemical makes me feel good.
First I bought two twin size mattresses for my two sons when they were around 5-7 years old. After 7 years, since kids got taller, I just recently bought two queen size mattresses for my two teenagers and they love them.
Obasan mattresses last for a long time, good investment in healthy sleeping. I am hoping that my sons will be able to use them for many years even during their adulthoods.
Date of experience: January 28, 2020
Over the last several years, I have had excellent experiences purchasing and enjoying Obasan products. I first bought their 'puddle pad' for my child's bed, and then eventually three mattresses, wool mattress protectors, and shredded rubber pillows. Everything is really high quality, and has proven itself to be durable. Darlie John has consistently offered superb service: he is very friendly and knowledgeable about these products. I can't recommend Obasan highly enough!
Date of experience: October 22, 2019
I couldn’t rave enough about this company, the level of service provided by John at the store, delivery, or comfort of the beds. They look beautiful, they are supportive for both my husband (6’3”) and myself (5’3”), and our differing weights. We loved our mattress so much we bought another one for our cottage and our grandkids. We use Obasan sheets, duvets, and pillows now. Could not be happier with our choice to go Obasan 3+ years ago.
Date of experience: January 24, 2020
We love the customization of Obasan’s mattresses. Our experience with Obasan was exceptional. John was very friendly and knowledgeable, and he was always available to answer any questions that we had. We purchased our first Obasan bed six years ago and was very happy with our purchase. The delivery staff were very nice and helpful. Now we have 3 Obasan beds and everyone in the family has their own Obasan pillow. We all get quality sleep. Thanks to Obasan!!
Date of experience: November 13, 2019
As a family we have purchased 4 mattresses total and cannot possibly be happier with them! We have had the pleasure of working with John for a few years now and cannot recommend him enough! All the staff there are beyond helpful and knowledgeable. Absolute best mattress!
Worth every cent!
Date of experience: August 16, 2019
I strongly recommend an Obasan mattress, my only regret is not buying one sooner! John was amazing, answering every question, sometimes more than once. The customer service was and is outstanding. I sleep better than I ever have and wake up feeling rested. This is one of the best investments I've made!
Date of experience: January 16, 2020
My wife and I ordered an Obasan mattress for ourselves last year and it has been wonderful. The mattress is very comfortable and we appreciate it is GOTS and GOLS certified organic. We loved our mattress so much that we decided to get mattresses for our kids!
Customer service is unparalleled. Darlie John was incredibly helpful when we purchased our first mattress and was just as helpful with the purchase of the mattresses for our kids. He has also been quick to respond to any questions we have ever had.
Date of experience: October 23, 2023
Reply from Obasan
Dear William,
Thank you so much for taking the time to share your positive experience with Obasan mattresses and our customer service! We're thrilled to hear that you and your wife have been enjoying the comfort and organic certification of your Obasan mattress.
It's truly heartwarming to know that you were satisfied with Darlie John's assistance during your initial purchase and your subsequent orders for your children's mattresses. We take pride in providing top-notch customer service, and it's wonderful to hear that Darlie has been quick to address your inquiries.
We genuinely appreciate your continued trust and support.
Thank you once again for choosing Obasan, and we look forward to serving you and your family for many years to come!
Warm regards,
The Obasan Team
I have purchased three mattresses over the last 5 years. One king size for my husband and I and two doubles for our kids. We are delighted with our mattresses. SO comfortable and a big weight off the mind given then are all natural and use no toxins - hugely important to our family.
The service has always been wonderful. John always ready to answer any questions openly and never any pressure with a hard sell. Delivery and set up were so easy - arrived on time and great communication throughout.
I can’t say enough about these mattresses. We all sleep well and love supporting a company with great values and attention to detail!
Date of experience: October 10, 2019
