PatioHQ Reviews

Furniture pilot holes were very off making it very hard to assemble. Waiting for the sofa to be exchanged as it cracked trying to get screws in they were so off. The cushions seam very light weight and not the quality we have on our other patio furniture but the wood seems good quality. Their customer service so far has been great and we got it for Christmas.

Date of experience: December 17, 2024

Beautiful furniture at a great price. Great customer service too!

Date of experience: December 16, 2024

Great pricing on quality Sunbrella fabric, Ashe colorway, replacement outdoor cushions with black cording. They came much more quickly than I was expecting. It was a very easy purchase!

Date of experience: November 29, 2024

I was so happy to find a place that allowed me to purchase replacement cushions for my discontinued patio set. The order was simple to place. The selection of fabric was vast, the order was shipped as promised, and the final product is stunning. Thank you so much for my new cushions. They look fantastic.

Date of experience: November 19, 2024

Initially, I had difficulty in placing the order online but I subsequently received an email from PatioHQ recognizing the difficulty I was having online and asking if they could be of assistance. I was suspicious at first thinking that it might be a scam, but once I realized that it was not, with PatioHQ's assistance, we got the matter cleared up and the order placed. Phone calls were exchanged and the person I dealt with couldn't have been any more helpful! Thank you! He explained to me how the ordering and purchasing process worked and provided me with a phone number where I could text or call him directly. It took a while to receive the chairs and I knew that going in when I placed the order but they were delivered as promised and at a price that was only slightly higher than what we paid several years ago from a local vendor for the same chairs.

Date of experience: November 19, 2024

Reasonable price and custom sizing. I have non standard sized outdoor couch.
Got an estimate locally for only custom sized seat cushions without piping. Patio HQ gave a better price for seat cushions with piping and back cushions. Glad I found this company.

Date of experience: October 17, 2024

I ordered covers for my cushions on my outdoor sofa and chairs (Jensen deep lounge set) and they are perfect. The back cushion covers are a little big but my set is over 10 years old so they may have changed the size in that time. They still look so good. I'm so happy to have covers that I can take off and wash if need be. Thank you!

Date of experience: December 09, 2024

Back of 1 chair (of 2) was packaged with a minor but noticeable scratch. This was not a delivery problem. The part was wrapped well. It had to be wrapped, boxed and sent out with damage already existing. Everything else seems in good order. But it does not stop the disappointment that someone was uncaring enough to box a damaged new product. UPDATE: Based on review above which at first was given 3 stars, Patio HQ reached out to me and offered options to remedy our disappointment and followed through as promised. It was a high caring and quality experience having them resolve the issue in a satisfying way. Thanks Patio HQ!

Date of experience: October 02, 2024

Beautiful sofa. Delivered in a timely manner. HQ customer service returned phone call quickly to answer questions I had. Delivery company did a great job too! No damage to packaging or sofa. Very pleasant experience overall.

Date of experience: October 26, 2024

We bought some used Hanamint swivel chairs from Marketplace and replaced the old cushions with Patio HQ matching cushions. The size was not exactly the same as the original but close enough for me. Cushions look great and Sunbrella material seems like it will hold up for menu years to come. Arrival time was earlier than they initially estimated. Price was more than fair compared to original Fortunoff prices. Very happy we found Patio HQ. Would definitely recommend for replacement cushions for Hanamint club chair style #694184.

Date of experience: July 30, 2024

Jeff is amazing!
I have a vintage wrought iron love seat that I've wanted to get a custom cushion and pillows for, but every time I approached a custom cushion place they indicated they didn't have a template and couldn't help. A friend referred me to Jeff at PatioHQ and he took the time to understand my needs and worked with me to get the appropriate measurements, select fabrics and get the deliverable perfect! The price was reasonable, but beyond that the product was exceptionally made, which for me is the most important component. I got white glove service from Jeff which for an on-line entity is rare. HIGHLY RECOMMEND!!

Date of experience: August 10, 2024

Kenny was amazing! You are so lucky that he works with your company. I was searching for a couch to match my existing set and Kenny knew that there was one at the warehouse. He ended up driving to the warehouse and taking a picture of the couch so we could confirm that it was the correct one and to make sure I’d be satisfied with my purchase. Kenny exhibits such professionalism and excels at customer service. He exceeded all of my expectations and I’m very grateful to him.

Date of experience: June 24, 2024

I have ordered several cushions, including a pit group and these folks are the best around. If I could give them 19 stars, I would. They are professionals and keep a line of communication with questions to make sure they are the perfect fit. They will continue to be my #1 source.

Date of experience: August 12, 2024

I was nervous about ordering online. Cushions fit perfectly. Quality fabric and prefect firmness. Delivered a day earlier than anticipated. It was a much better solution for us to replace cushions for a well constructed patio set than buying a new one- and more economical!

Date of experience: August 07, 2024

While it was difficult over the holiday weekend to speak to someone by phone they did call me back directly and gave me clear instructions how to order custom cushions. They arrived in the time I was told and they are beautiful! Fit my outdoor furniture perfectly.

Date of experience: July 09, 2024

I contacted the company who manufactured our outdoor furniture to find out if we could order replacement cushions. Because I am from out of state, they referred me to PatioHQ.com. I submitted an online inquiry and it was promptly answered, directing me to the style cushion that would fit my outdoor set. I believe the prices were very good and the delivery was prompt. The cushions look and feel great! I'm very pleased, as our local recovering company charged more than double PatioHQ's price!

I highly recommend PatioHQ.com for outdoor cushion replacement!

Date of experience: April 08, 2024

Just opened them and they fit perfectly. I priced these from several sources. Based on the price I was skeptical on the quality even though it was Sunbrella Fabric. Could not have been more wrong. Outstanding. I also put a lot of time in the measurements. This came with several iterations. I worked with Jeff at PatioHQ who patiently walked me through my several mistakes and changes. He quickly turned around additional quotes until it was where I needed. Can't thank you guys enough. Significant value for my dollar for a CUSTOM build in the face of other local vendors who were twice the price!

Date of experience: July 09, 2024

Ordered a wicker patio set. Pieces are high quality and packaged well to prevent any damage from shipping. Everything arrived in great condition. Ken was very helpful in making sure the order was correct.

Date of experience: August 06, 2024

Great patio covers for our curved sofas and wedge end tables. Nice sturdy fabric that fits perfectly over our patio pieces.
Order took 10 days to arrive in Canada, about 12 days faster than we expected.
Highly recommend PatioHQ!

Date of experience: August 09, 2024

Order was on time and exactly what we ordered and needed for our patio chairs (also ordered from Patio HQ!) We are very satisfied with our purchases and highly recommend Patio HQ.

Date of experience: October 15, 2024