Public Mobile Reviews 319

What an awful company.
I know Canadian phone plans are terrible but the fact that after less than 6 months they make you change the phone plan on purpose to a worse deal is awful. Wow you carry on being great. Also no customer service just robots doing the work.

Date of experience: March 17, 2025

never, ever, sign up with this company.

Date of experience: March 14, 2025

Customer service is non-existant. I cannot log into my account on my phone. They have come up with some way to mess up the security of logging in. Trust Pilot is a bust. When you cannot log in through trust pilot, something is seriously wrong with the protocols.

Date of experience: March 12, 2025

Great experience switching to the bargain Telus brand (Public Mobile) when everything goes right. When it doesn't, it's horrendous. Only switch to this service if you don't rely on your phone for everything and you have a good understanding of cellular troubleshooting. Since customer service is just an online chat, you'll probably need to do most things yourself by reading the community forums. Most account information can be seen and edited in the mobile app but certain things still need to be done in a browser. Both the mobile and browser apps are okay, nothing great but also nothing horrible. My pet peeve is the Eversafe security that they use. When updating your profile, you aren't in Public Mobile anymore and today I found out that I can't get back into my account at Public Mobile after switching to the Eversafe account. No way to sign out on a public computer. That was very thoughtful of them to create a security flaw in the security app. I'm still staying with them since all the bargain brands are cheaper than the main 3 and Telus is the only network that works for my particular scenario.

Date of experience: March 10, 2025

basic service OK. But all kinds of system problems. Pay for add ons, shows paid, but no service. Customer Service is non existent. Relies on 3rd rate AI.

Date of experience: March 06, 2025

One of the scam companies public mobile. They offer you log of GB data for less price but with no service. Network does not work and customers have to go without phone or data. Perfect rip off company. Stay away from public mobile.

Date of experience: March 02, 2025

Awsome deal with Telus quality customer service and coverage!

Date of experience: February 23, 2025

Decided to transfer to a new provider after finding their Customer service abysmal.

Failed to port my phone number, and impossible to get timely responses with the same person. Each person tells you something different.

Date of experience: February 17, 2025

I wish there was an option to select 0 stars for this pathetic mobile provider. Scarce network coverage, exorbitant monthly fee for less data and best thing is, they have a no refund policy even when you have used only 1 day of a cycle. Customer service - sub-par. Most guys don't understand English. Never opt for pre-paid auto debit with these lovers, please save your money and sanity.

Date of experience: February 16, 2025

This is the worst mobile that I have ever seen and so is Telus the owner between both of them I lost use of my phone number for 3 months and attempted to extort money from me until I went to the CRTC CCTC AND then it took three weeks. The transmission tower in my area had internal problems and they would not even attempt to repair So I had no service and when I finally got in touch with a supposed technician via email they insisted on multiple occasions to phone or sms me to resolve the problem and I would remind them that I had no service and in the same conversation the said "oh ok I will text you the information." .I informed them that they were stupid. They the cut off all my access to my account for using "vulgar". language (stupid) Then they said I would have to pay $40 to port my number to another provider

Date of experience: December 03, 2024

BEWARE OF THIS VERY LOW SIGNAL, NO CUSTOMER SERVICE AVAILABLE, GO ONLINE SOLVE YOUR ISDUES...
WORST OF THE EORST, EUSH THRY HAD A MINUS 100 STARS TO PROVIDE THIS FILTHY BS CARRIER!
👎 👎 BAD TO THE NONE !

Date of experience: November 02, 2024

Went with the Canada us Mexico plan Service is great in B C. Went to Mexico there was no service at all till the last day got one call. Not a reliable service for international use. Have not tried it in the US

Date of experience: February 05, 2025

Worst service ever - actually there is no service so that explains it all. Cannot access account, cannot speak to anyone, cannot even email support...it's frustrating.

Date of experience: February 05, 2025

Horrible customer service, can only chat online via private messages and often takes them hours to respond to each message. I have an older phone and can no longer send or receive pictures and group texts on their network; when I was trying to get this fixed I messaged back and forth with them for several days. They asked me to do a ton of things to fix it which took hours and didn’t work. They eventually told me to go to a store, so I did and they said they won’t help public mobile customers. I guess customer service didn’t want to deal with me anymore but wouldn’t just admit they can’t fix it. I regularly have issues with the service, for example this is the second time in two months that I am unable to make or receive phone calls (last time it lasted several days). Only reason I’m still using it is because money is really tight and they are cheap.

Date of experience: February 04, 2025

I was told by their system my cell was compatible with eSim - it isn't. I discovered this when downloaded the App and could not complete activation and was directed to get a refund. The chat response - sorry, no refund. I was told repeatedly to go to

Amazon and buy a card, or to just try it and then see or to go to a store and buy a card. TERRIBLE. No refund was offered and I was told to see if I can get my money back through my credit card company. I finally got a non-bot response when I accused her of being a bot. Telus apparently owns this company.

Date of experience: February 02, 2025

Avoid this company! The support is totally incompetent and everything is so glitchy with their systems you go around in circles and nothing gets resolved.

I guess you get what you pay for and if you want cheap service that doesn't work well and totally useless support, then go for it.

Date of experience: January 31, 2025

I was a customer for at least 7 years
I paid my last bill at about 10 in the morning my service was good 4 hours later i was disconnected and they took 30.00 extra dollars from my account
After being a customer for 7 years
VERY DISAPPOINTED
VERY
I know that I am just a drop in the bucket to them but they should have better business etiquette and a human being to speak to when you have a problem

Date of experience: January 27, 2025

Completely incompetent CS staff. No idea where they found these people. Service barely works. Onboarding is over complicated, takes hrs, and you'll get advice and tips from Public that are actually just Completely wrong, somehow. My service stopped working 4 days ago, the only CS is by a slow chat service that you have to go through a chat bot to access. They do not monitor the chat all the time. It took them 4 days of contact from me before they offered to cover the 5$ fee to get a new esim. Obviously, I have to do the actually transfer MYSELF again, as support claims to be completely incapable of doing it on their end. DO NOT GIVE THEM YOUR MONEY

Date of experience: January 26, 2025

I signed up with them last year and had a lot of problems with my phone. Calls wouldn't go through, even in well-serviced areas with the person standing right next to me. Some texts went missing.

I had put my 15-year-old daughter on one of their plans and her experience was even worse. She could not make calls out, she could not receive calls. Some calls would go through but others wouldn't. I couldn't call her, ever.

Public mobile help was incredibly difficult. At first they said they would send us new SIM cards, which still have not arrived, over six months later.

The next time I tried to troubleshoot, I found that I could not deal with my daughter's account from my account so I'd have to talk to them from my end, and then they would refuse to talk to me about my minor daughter's phone until I logged into her account.

I asked them AGAIN to send new SIM cards but they said I needed to go to the store and purchase them and they would reimburse them. The closest store that sells public mobile SIM cards is over four hours away.

I lost interest in dealing with them. It was too hard to talk to someone and the general tone was one of ambivalence. We switched to Lucky and haven't had any problems so far.

Date of experience: May 22, 2023

Abysmal service. Buyer beware. There is a reason they are so cheap. If you do manage to get a human (most of the support comes from a community forum), they talk down to you in a very condescending manner. My cycle went from December 7 to January 6. I cancelled on the 6th, which should have been my last day, but they charged me for another cycle anyways. When I pointed out that I was still in my current cycle and had cancelled before the next cycle started (I have always been charged on the first day of a new cycle) the response I got was that if I counted 30 days from the 7th I would see that the 6th started a new cycle. I sent a screenshot of their app showing that my cycle included the 6th, and that if the 6th was in fact the start of a new cycle my previous cycle should have shown from December 7 to January 5. When something runs from one date to another, it includes both those dates (if a week runs from Monday to Sunday, Sunday isn't the start of the next week). The rep insisted there was no error and when I asked to escalate my concern to a manager, he refused, saying it didn't need to be escalated because I was wrong.

He also kept telling me to turn off auto payments in my subscription if I wanted to make sure it didn't happen again, which shows he clearly has no clue about what I said or how their company works. For one thing, I switched providers which means I no longer have a subscription to pay for, plus, as soon as you switch providers, they shut down all of your access to your account so you can't even go in and view past bills and payments much less do anything with your payment method, even if you have been charged for another month.

The whole reason I switched providers is because the actual cell service is terrible. I have been with Rogers, Bell, Telus, Sasktel, and Virgin, and have never experienced as many dropped calls, unsent texts, and no cell service issues as I did with Public Mobile. They say they use the same cell towers and therefore offer the same coverage, but if that were true, my connections would not have drastically dropped when I started using them and improved when I stopped.

If you are thinking of using them, just don't. There are too many other low cost carriers to put up with Public Mobile's lousy cell service and even worse customer service.

Update: Just got a response from their rep and his "solution" is for me to open a dispute with my credit card provider.

Date of experience: January 04, 2025