Rula Reviews

2,181  Excellent
TrustScore 4.5 out of 5

4.4

In the Mental Health Service category

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Reviews4.4

2,181 total


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Rated 5 out of 5 stars

So far my therapy is going well

So far my therapy is going well, but I do think I got extremely lucky finding my therapist. I thought I’d have more options and almost gave up when I stumbled on their profile. The app had very, very few therapists to choose from and none of their profiles or backgrounds fit what I was looking for. Giving it 5 stars because I do love my therapist, but if they ever leave Rula I may have to take the rating down to 1 for their limited options.

Date of experience: January 27, 2025


Rated 5 out of 5 stars

I feel seen, heard, and listened to

My provider Ann Doqui is the reason I am giving 5 stars. I have had past experiences with therapy, however there is something about Ann, and how she communicates with you, that makes you feel hope and a new lease on life. Her verbal and also non- verbal communication is excellent. Since these meetings are on zoom, before with other providers, it didn’t feel personal or a connection. Ann actually leans into the screen to see you, see your behavior, face, etc…she also asks questions, makes you think and doesn’t just let you sit there and ramble with no direction. We have had a small number of sessions, but I feel so much better with her in my corner and on my side.

Date of experience: January 23, 2025


Rated 5 out of 5 stars

That Rlua is committed to your well-being.

My therapist was very attentive and listened to all my concerns and talked about them in detail. Gave me all the time I needed. He also gave me some homework to do with attention to my concerns about where I am mentally. I was able to express myself openly and felt comfortable talking with him. I really appreciate how he allows me to feel free to talk about anything that's bothered me.

Date of experience: January 22, 2025


Rated 5 out of 5 stars

Easy to find the right therapist

If you find the right therapist, it could be life changing. We needed a therapist and our provider was not able to accommodate our schedule. They referred us to Rula and it was easy to find a therapist that could fit our schedule and needs. We had one therapist who is nice but didn't quite connect with us. It was easy to find a different therapist and she turned out to be a miracle worker! Perfect for helping us resolve all of our issues!

Date of experience: November 12, 2024


Rated 5 out of 5 stars

Excellent company, best I've ever had

My therapist is very kind and easy to talk to. Also the customer support service for this company is very professional and kind. Not only that, but the website to fill out my pre-appointment assessment makes it easy and I like the way it looks. The layout is clean and user-friendly. Overall I've had a very good experience.

Date of experience: January 11, 2025


Rated 5 out of 5 stars

I absolutely love the Website

I absolutely love the Website; you can find areas you want to specialize in for therapy and read each therapist bio to see who you think will fit you best. It's been the best Therapy experience I've ever had!

Date of experience: January 20, 2025


Rated 5 out of 5 stars

Times are changing It seem that I have came to the right…

It seem that I have came to the right place with my illness. I am 64 years old and have suffered with this ill all my life. Back them in my time line this ill was kept in the closet with no help. now, more and more are braving and coming out the closet. even the technology has change were you can access your doctor's if need be so you want to go thru crisis along.

Date of experience: January 22, 2025


Rated 1 out of 5 stars

Therapist No Show

We had our first scheduled appointment at 8am and our therapist didn't show up. We notified thru the portal every 5 min and when 15 min elapsed we logged off.

Date of experience: January 26, 2025

Reply from Rula

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.

We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.


Rated 5 out of 5 stars

The whole process to sign up is easy…

The whole process to sign up is easy and real simple. I would really recommend this service for anyone thinking about getting help. I did not have one problem from beginning to end and it is really easy to understand and follow directions to get started.

Date of experience: January 23, 2025


Rated 1 out of 5 stars

To have to register your email each…

To have to register your email each time to access the app and the website, waiting for a link to come to your inbox, when it does, is SO annoying!

Date of experience: January 27, 2025

Reply from Rula

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.

We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.


Rated 5 out of 5 stars

Very grateful for my therapist

My therapist really understands what I am going through and provides tools to help me handle situations. I feel that when I talk to her, I have her complete attention and she’s working hard to help me. she affirms my feelings and never tries to downplay them or dismiss them. I am very grateful that I have her as my therapist.

Date of experience: January 21, 2025


Rated 5 out of 5 stars

 Lorraine

Working with my therapist Lorraine has been fantastic. Lorraine has given me great resources to help me with my mental health. I have hope for the future and will continue to do the work for my recovery. Rula has made it easy to keep track of my appointments and has provided a very user-friendly experience.

Date of experience: January 22, 2025


Rated 5 out of 5 stars

Enjoy Therapy

Speaking to my therapist has helped me in expressing feeling and issues I have had bottled up. Each session is a safe space I share my thoughts without judgement. She always provides resources on issues that might help my current situation. I am grateful I was connected to her.

Date of experience: January 19, 2025


Rated 5 out of 5 stars

Excellent Therapist

Robert has been an excellent therapist. Very insightful and helpful when it comes to dealing with my problems and issues.

Date of experience: January 22, 2025


Rated 3 out of 5 stars

Issue with Automatic Scheduling

I can see how the automatic scheduling would be convenient for some patients but it is a little frustrating for me. I scheduled one appointment and 2 others were scheduled but without confirmation of my availability. Had I missed those appointments that I didn’t schedule, I would’ve been held to a no show fee, which I don’t think is fair for the patient.

Date of experience: December 22, 2024


Rated 5 out of 5 stars

Great Experience

I really like that the platform is easy to use and navigate. It’s great that Rula also has so many providers in your State, and the information on each therapist is really helpful. It made it so much easier to choose a therapist to work with. I’m a fan of the one hour sessions, and the flexibility in scheduling. Plus being able to use insurance is a major plus.

Date of experience: January 07, 2025


Rated 5 out of 5 stars

Rula is amazing!!

Rula really made it so easy and fast to find a therapist that aligned with my beliefs and with what I am needing help with. I love the fact that all therapist have a page where they can express what their focus is and how they will approach therapy with their clients. I have also had such a great experience with Rula’s front desk team, they’ve answered all my questions and have made things so easy. I am so incredibly thankful for my therapist and for Rula.

Date of experience: January 01, 2025