2,399 total
We have been with SCG for our telephone and internet systems a few years now. I recently needed help with a few settings and features. Ben was very knowledgeable and helpful in getting guiding me through our settings. What is especially good is that we get through to a real person and don't have to deal with a chat bot. Highly recommended.
Date of experience: January 14, 2025
Devon was patient with me as I am not a techy. He phoned me on time and called me back later as requested. I would advise checking Router Model at start of call as this would have saved a lot of set up time - it is crucial to insert ethernet cable into correct port. I assumed they knew which router they had sent me. All set up, took a bit of time - but up and running. Thank you
Date of experience: January 09, 2025
Great service again from SCG. Jani from fulfilment was on the phone within a few minutes of my email, and was able to set up 3 new phone in just a few minutes. Thank you Jani and SCG
Date of experience: January 13, 2025
Ben Pennifold did a great job of getting me back online again, after I lost the account on my authenticator app after changing my handset. He made it very easy and stayed on the line to talk me through each step.
Date of experience: December 16, 2024
I had the pleasure of working with Claurice and I couldn’t be more impressed with the service she provided from start to finish. Claurice was incredibly efficient and insured the set up went smoothly. She truly went above and beyond to make sure everything was sorted. Thank you very much for fantastic customer service.
Date of experience: December 02, 2024
My company switched to SCG over 2 years ago and we've never looked back. They always match other providers but best of all is their customer service. You can't put a price on always being able to reach an account manager with a call or email. Chantelle has always delivered for us and never fails affect change swiftly and successfully.
Date of experience: November 21, 2024
Jani Theron has been exceptionally helpful and sorted my issues out in less than 24 hours - she's super efficient, friendly and prompt in her response and feeback time. Well done Jani. Keep it up!
5 Star Customer Service!
Date of experience: November 22, 2024
Excellent service very helpful with after service excellent.
Chane is always phoning to make sure everything is ok and if we need anything excellent company to deal with. Spk to chane she's very good.
Date of experience: December 09, 2024
Many thanks, Devon. Our internet was down. I spoke to Devon Blamire, and in a very short time, it was back on.
Date of experience: January 09, 2025
Chanelle was very obliging in handling our request about ending the contract as the company is ceasing to trade. She resolved my queries quickly and helpfully.
Date of experience: December 17, 2024
Our company recently had to move phone systems and neeed to port over our existing number. Gerda Ivanauskaite was friendly and absolutley amazing in getting our phone system up and running, nothing was an issue and she was very well educated in what needed to be done. The change over was swift and any issues that arose were sorted quickly. This is the kind of service every business should strive to achieve!
Brilliant service and so glad we have joined SCG.
Date of experience: October 31, 2024
Having broken my laptop, I require urgent assistance to install my emails on my new laptop. Time is very important. Linda picked this up and speedily updated all the relevant information, I am very happy with the support received.
Date of experience: November 27, 2024
Excellent support from Devon.
Our internet went down and he got it back up in a surprisingly short space of time.
Date of experience: December 17, 2024
Nothing is a problem to this company they are always there when required no matter how trivial your problem might be. I find that Riaan Kent-Brown is fully switched on when providing advice and rectifying technical problems whenever they may arise.
Date of experience: December 03, 2024
Prompt call back when requested and attentive to our issues. Spent time getting on top of the problem and communicated well. When we had to call back the following day, had good recall of the fault and who we were.
Date of experience: November 21, 2024
I had an email issue that had been persisting for a while, and Vusi did a fantastic job at getting things going again. He was polite, friendly, knowledgeable, and made what could have been a frustrating tech call easy to manage. He also made sure to work around my schedule, and was a pleasure to deal with. Thanks Vusi!
Date of experience: November 06, 2024
Eliza was brilliant from start to finish. We needed to cancel some phone numbers that had been ordered years ago and forgotten about as they are now surplus to requirements. She guided me thought the whole process very professionally. The only slight niggle I had was receiving an automated email per phone number that was cancelled. Could you not send an email per job rather than number?
Date of experience: October 22, 2024
Problem resolved quickly and efficiently. Very good customer service.
Date of experience: January 09, 2025
I’ve been doing business with SCG for a few years now, the service has always been 1st class. There is great value on mobile contracts, high quality broadband services and fixed line software solutions. Tom and his team always provide great customer service and are always on hand to assist. I would highly recommend this company.
Date of experience: October 25, 2024
SCG are always quick to handle our queries and resolve them quickly without any delay. Ben, our account manager, has been great - helpful, efficient and courteous. Well deserved 5 stars!
Date of experience: November 12, 2024
