1,087 total
Kyle has been absolutely amazing. He always gets back to me same day with any questions I might have. He is also just a pure joy to speak with on the phone even when he is sick. You have a great asset on your team!
Date of experience: January 10, 2025
I had to set up some utilities myself after finding that they hadn't been set up after several days after requesting them. The promised filter service didn't bother asking what size filter my rental uses until I asked why my filter was late. They had two months to reach out while taking money from me through my landlord. Even then, they took another week to send it, even though they knew it was overdue. I asked why they never reached out to me or my landlord, and they didn't bother to reply. They got a second star for getting me a better deal for my Internet than I had had previously.
Date of experience: August 20, 2024
Well this is now the third time getting damaged air filters. I had them switch to DHL delivery but now I'm back to Fedex. A simple fix would be to have FRAGILE or HANDLE WITH CARE on their boxes and I received my email notice for tracking on July 24th and just received my DAMAGED air filters on August 12th. So 19 days later and now I'm waiting again for replacement air filters. Who knows how long that will take and I'm so allergic to dust. Responsive but poorly run company. USE THE WORDS FRAGILE or HANDLE WITH CARE on your air filter boxes!!
Date of experience: July 23, 2024
I have mild asthma and recently moved from Washington state to southern Oregon. The climate in Oregon is somewhat drier and dustier than the Puget Sound region in Washington. I love having my furnace filters delivered on a regular basis, knowing that my home's air circulation is always being efficiently filtered. Also, that I'm getting clean, filtered ice and water from my fridge with a clean filter every few months. Thanks, guys!!!!
Date of experience: January 31, 2023
The Doctor introduced me to Second Nature as I have a high blood sugar count. I have been thrilled to find such great support and have learned so much about reading food labels, planning meals and organising a healthy lifestyle. I am sleeping better, drinking less coffee and feeling healthier after only a short while. Many thanks to all who have made this possible.
Date of experience: July 27, 2022
If you own a home, you know that there is a constant list of things you have to do on a weekly/monthly/yearly basis. It's great not having to remember to go out and buy a furnace filter replacement every 3 months, when it shows up at my door, I know it's time to change it. I also like that Second Nature includes refrigerator water filters, another thing I don't have to worry about.
Date of experience: February 01, 2023
Scam not really covering the Renters.
Second Nature Insurance Research:
Second Nature
Links are not supported:
General Support
Call: (516) 362-0366
Not even in the United States from the phone support. Website is registered in GB.
External Policy Review Support
Policy Rejection
RBP Insurance Inquiries
Cannot even contact a person.
Date of experience: July 25, 2023
Reply from Second Nature
We would love the opportunity to address any concerns you may have please reach out to hello@secondnature.com and we will be more than happy to help.
Super Convenient for changing your filters on a regular schedule, same price you would pay at the store but they’re shipped directly to your house so you don’t have to remember when was the last time you changed them. Also great for odd sized filters that are normally hard to find or require trying multiple home improvement stores! All around great company to do business with!
Date of experience: March 12, 2022
I am an incredibly forgetful person. I'm embarrassed to even say how long I've gone between changing my air filters. Getting them shipped to me reminds me to change them on a schedule and I've noticed a remarkable difference in how often I need to dust. I love that they also have less common sizes as both my filters are difficult to find in store. I recommend this subscription service to everyone.
Date of experience: October 13, 2021
Reply from Second Nature
So glad we can help you and your uncommon filter sizes. No one should have to hunt for their sizes.
Before I found Second Nature, I would buy a 6 pack of filters, and always forget to actually install the new one each month. A 6 pack could last be 2-3 Years, causing obvious harm to our home and not helping to keep it clean. Now with the Auto Shipment option, I change the filters ever month when the filters arrive. Our home it healthier and cleaner thanks to Second Nautre.
Date of experience: January 01, 2023
If we've learned anything in the Covid-era, it should be the importance of clean air. Its good for your HVAC and its good for your lungs. One of the best things you can do is change your filters regularly. A subscription from Second Nature takes having to remember when out of the equation. Filter arrives on schedule and you install it when you receive it. Keeps your equipment running and keeps the air you are breathing cleaner.
Date of experience: January 31, 2023
I use second nature for heat/air filter and water filter for refrigerator. The filters are always high quality and fit like they are supposed to. The filters also work like they are supposed to. You can custom set the dates for your specific needs. For me, it is every other month for heat/air and every six months for refrigerator water filter. Then I never forget to replace them because it is always time to do so when they arrive. The pricing is competitive with the market. I love the second nature experience!
Date of experience: February 01, 2023
JD and Christen at Second Nature are absolutely THEE BEST! They are very knowledgeable and an awesome at helping in any way they can. Amanda is also a gem - can't thank them enough. Highly recommend for businesses and residents looking for assistance.
Date of experience: September 19, 2022
Reply from Second Nature
Hi Danielle,
Thank you for your kind words. Here at Second nature we aim to provide the best possible experience. We are glad we were able to provide that to you!
Customer support is a joke. They don't email you before shipments are made so I emailed in to get it canceled right after I was emailed about it being shipped and they responded with this.
"Thanks for reaching out. We truly apologize for any inconvenience. Once your order processes and ships we are unable to issue a refund or accept returns. As our main expense is shipping, it is simply not economical."
Date of experience: March 14, 2023
Reply from Second Nature
We give all of our customers the option to choose if they receive a 7-day shipping notice in account settings. In this case, the agent was trying to uphold the terms and conditions provided to all customers at checkout. These terms may not have met your needs in this situation, but we would be more than happy to help you enable shipping notifications from your account. Just contact us at hello@secondnature.com.
Second Nature Insurance Company is pure trash. I was told by second Nature and also provided written response. They finally uploaded my rental agreement. On February 2nd I received an email from Atrium Mgmt and now I do not have rental insurance. What I am trying to wrap my mind around is How can you have insurance and accepted by Nature Insurance and now that’s not good. When you talk to the property management all I get attitude along with a table spoon of Nasty
Date of experience: February 02, 2024
No more forgetting to grab a filter from the store - let alone which one when you have an "odd" size that's a little hard to find stock of sometimes. No more dismissing the calendar reminder on my phone (by accident sometimes), thinking I'll do it that night. For me, that physical reminder of a box on the porch is well worth the extra dollar or two it is compared to grabbing one from the store. The quality of the filters have been on par, or even slightly better than any I've gotten in the past. I definitely recommend this service to anyone.
Date of experience: April 12, 2021
I just find out this company charge me 3 times already when I cancel everything from them 8 months ago because I never received not even one filter that’s why I cancel it from the beginning so I’m out almost $150.00 hope my credit card company came get some or all my money back what a bunch of thieves!!!!!!
Date of experience: September 21, 2022
Reply from Second Nature
I have reviewed your account and determined that while you did cancel your air filter subscription, your fridge filter subscription is still active. I have deactivated it for you and you should not receive any additional charges from Second Nature. I checked the tracking information for each of your fridge filter deliveries and was able to confirm that each of them arrived as expected. We can provide you with the tracking information if you simply email us at hello@secondnature.com. From there, our customer care team would be more than happy to work with you to correct your issue
I joined Second Nature in October and in the first year I lost about 2Stone, but more than that…..I felt healthier, I was sleeping better, I felt stronger, fitter, lighter, and less stressed.
This is not a diet, it’s a lifestyle choice and balances many aspects of life giving you the tools to make wiser, better choices without guilt, without being unsociable when eating out.
It works by giving you the tools and information you need to make the choices you want. It empowers you by helping you to understand why you eat what you eat, and what your choices can be.
Date of experience: April 13, 2022
Service started out great and has slowly declined. We are going on 2 months without our filters being delivered. We are set up for monthly delivery. Never received our September filters and now we are almost out of October and still no filters. There is zero way to actually talk to someone to address issues over the phone. They have no problem charging my credit card monthly though.
Date of experience: October 25, 2021
Reply from Second Nature
Hi Jamison,
So sorry to hear about the experience you've had recently. It looks like our support team has been in touch and issued the October order at no charge since the September order was lost in transit. We will also be issuing your account a credit for the inconvenience.
This is such a helpful service. There's so much on the ol' to-do list and it's easy to forget little maintenence things like changing the air filters. As someone with allergies/chronic sinus issues, I can't afford to go without regularly changing the filters. Second Nature keeps me on track!
Date of experience: December 16, 2020
