Send Flowers Reviews 612

I tried to order flowers for my girlfriend. The price said 31,99 + 2,99 same day delivery which i thought was a fair price. but when i try to pay with paypal it tries to charge 58,99. If you dont look close you could get scammed. Same with their other website Fromyouflowers. Stay away

Date of experience: March 20, 2025

Ive ordered a Bouquet from Germany for the birthday of my friends wife.

They have called me to verify my order for ALMOST 10 MINUTES!! And they asked me questions like: in what relation are you with the Receiver and your wife. WTF

And more personal questions. Ive cancelled the order

Date of experience: March 14, 2025

Very bad experience!!! I was suppose to have flowers delivered for a family members funeral which I was unable to attend. I was informed the day of at 4:37pm that they were unable to find a shop to deliver. Why advertise same day delivery or even take orders you can't fulfill. They sent me approximately 4 email stating they emailed and called, there were ZERO calls; THIS WAS THE WORST EXPERIENCE EVER!!!

Date of experience: March 13, 2025

The photo of the bouquet of flowers on the website is completely different from the one received. A complete scam.

Date of experience: March 08, 2025

Horrible experience.

Ordered two bouquets but only one arrived. The other never showed up. Then tried to call the agency and got redirected to the supervisor.
This honk then tried to look up something in his computer and cut the phone call with it… just gutted and want my money back!

Also worth to mention: they called one of the recipients one day before the delivery to check if the phone number is working!?
Why would you do that!?
Ruined the suprise with it… just menace..

Date of experience: March 08, 2025

I recently ordered potted plants for my aunt’s birthday, expecting it to match the images and description on website. However, when the plants were delivered, I was extremely disappointed to see that they looked nothing like the ones advertised.The pot was different. This is unacceptable, as I trusted your service for a special occasion.

Date of experience: March 04, 2025

I ordered flowers for same day delivery for my mom’s birthday. Unfortunately, the flowers were unable to be delivered due to the local vendor (florist) not having the time to crate the bouquet and deliver it. I was agitated but I understood. Customer service then told me I would get the same day delivery fee refunded to my account (which it did) since the delivery was unable to be made. They told me that my order would be delivered the next day to which I discovered didn’t happen either. After talking to customer service again, they said that they couldn’t locate a florist but that it would be guaranteed delivery the next day as they found one for the next day. It is now the next day and so far, no flowers have been delivered. I contacted customer support again and instead of giving me the usual, quick response of they were unable to be delivered today, I was told that the local vendor was checking their delivery receipts and that Send Flowers would contact me with verification that the delivery was made. So, it’s possible that it could be delivered today, but as of now, no flowers have been delivered. I understand that this is not Send Flowers fault but rather the lack of florists available, but it is very disappointing that the flowers didn’t show up for my mom’s birthday. Customer service has been great and very understanding.

Date of experience: March 04, 2025

I live abroad. I ordered flowers for my wife's birthday who lives in San Diego. I paid $53. My wife did not receive the flowers. I informed the company. They apologized and refunded $17 a day later and said they would send the flowers. They did not send the flowers. Finally they refund full but no flowers

Date of experience: March 03, 2025

I ordered flowers to be sent to a friend funeral service but, they weren’t able to deliver it on that specific date. They gave no reason other than they could not deliver it. I prefer to give them “No Stars” but I had to give them 1 to be able to place this review. Wished I seen these reviews before I ordered. Don’t use this company!

Date of experience: March 01, 2025

I don’t want to even give this place a one star. I ordered a beautiful flower arrangement and what I received is a hot mess. I wish I would’ve read the reviews before I even ordered from this place. Stay away Be aware that you will not get what you ordered. Oh, I was told I would get a 30% refund. The order was over $130 and they sent me $17 as a refund.

Date of experience: March 01, 2025

I paid $120 for deluxe flowers and per their website if you pay for deluxe flowers it will look similar and include the major flowers in the pictures. The flowers came one order didn’t have the main flower and the other order looked shabby. No wonder they have to pay for their ADs!!!! Cause their service aren’t doing it! I’m so frustrated and upset with this whole experience.

Date of experience: February 27, 2025

Never delivered the flowers. I called at end of day. Said they would give me 20% discount and deliver tomorrow. Anniversary was today. Tomorrow is too late. They then tried to haggle with me about my money! Said, 30 % refund, and deliver tomorrow. This continued until finally they stopped!
DO NOT USE THIS COMPANY!!!!!!

Date of experience: February 25, 2025

I spent $40 dollars and my best friend NEVER received any flowers. nothing. you guys even called me the day before to confirm the order. how do I get a refund

Date of experience: February 20, 2025

Do NOT use this site. I ordered balloons for delivery for my son's birthday on vacation three weeks ahead of time. At 4 pm I still did not have the delivery. I called and was told it was delivered - it was not. I had to demand a full refund as the agent was trying to offer a different delivery day and 20% coupin fo future use.

Date of experience: February 21, 2025

HAD THE SAME EXPERIENCE AS THE OTHER BUYERS. ORDERED FLOWERS IN 2/8 FOR VALENTINES DAY DELIVERY FOR MY MOM. CALLED TWICE TO SAY IT WAS NEVER SCHEDULES FOR DELIVERY. IT is now 2/18 I ASKED A FULL REFUND. THIS IS A SCAM!

Date of experience: February 18, 2025

I placed an order for a $60 arrangement to be delivered on Wednesday, 2/12/25, for my daughter for Valentine's Day to her job. I ordered early to reduce the chance of them being later than she worked. They did not arrive! I called at 7:30 at night, 2 and a half hours AFTER their 5PM cutoff time for businesses, to ask what happened. They refunded about $20 and said they would be delivered the next day. Again, they missed the mark. I called again and they assured me the delivery would happen on Friday the 14th, Valentine's Day. Again, they missed the mark. I had to call on Saturday the 15th for a refund of the remainder of what I paid. At least I got that. HOWEVER, they ruined the surprise I had intended for my daughter, I had to call several times for the same issue, their phone system is terrible, and their CS reps are obviously ESOL (English as a second Language). They didn't offer any type of future discount for the screw up, but I honestly wouldn't have used it as I will NEVER use this company again for flower delivery. I suggest sticking with calling the florist direct in the future.

Date of experience: February 11, 2025

-10 negative ten. This company is the worst don't buy from them. Horrible experience- it was my first time buying from these people. Now I don't know if I'll get any flowers delivered at all. It was supposed to be a special delivery for my wife and here I am fighting with some foreign person over the phone. STAY AWAY!!!!!!!

Date of experience: February 14, 2025

I paid extra to ensure my mother’s flower arrangement arrived on Valentine’s Day. At 8pm tonight they changed the estimated shipping date to 2/15. I called, spent over an hour on the phone and was offered $19 dollars as a refund. That’s not even a refund of the full shipping expense. They also do some mental gymnastics insisting that any discount on the original order is part of the refund. Absolutely awful. Avoid.

Date of experience: February 14, 2025

I ordered some flowers to be delivered on Valentines Day today, paid extra for a box of chocolates and also the extra for the delivery charge to deliver it on Valentines Day - seems pretty simple to understand or so you would think….but they don’t seem to be a company that delivers anything and just takes your money without ever having any intention of doing so…

I had the displeasure of speaking to someone via their live chat service called Saad, who was utterly useless and could really do with someone in management either offering them a refresher course in how to actually do their job correctly, or simply get rid of them from the role altogether. All they do is send auto responses back and can’t deviate from a scripted response offering customers literally no support whatsoever and can’t read or write in correct English.

They couldn’t arrange the delivery of the items ordered and couldn’t provide any update other than “Sorry for the inconvenience caused, I will look into this for you now” even when the question was something simple like “Will this order be delivered today - yes or no?”

Needless to say the only way to resolve this issue is just for them to offer a full refund and not assist their customers in any way at all.

PLEASE DO NOT USE THIS COMPANY!

They will not deliver anything on time regardless of how much extra you pay and all they will do is offer a refund when the order doesn’t arrive in time.

I will never use this company and Google should seriously remove them from their site as they are horrifically awful!!!

Date of experience: February 14, 2025

Ordered before reading reviews. Thought I made a mistake after I placed the order. Im glad my order was not like the reviews I previously saw. The order was completely great, and on-time. The tracking does not work. Ordered them around 10am the day before and they showed up around 11am today. The flowers I ordered are the flowers I got. The website subcontracted the flowers depending on your local area. Everything worked well! My flowers were ordered on sendflowers.com but bowkay designs in keller made and delivered the flowers and did a beautiful job.

Date of experience: February 14, 2025