Works as expected
The spa filters turned up as expected - despite the fact that the bottom of one of the filters had a manufacturing defect. The screw fixing was partly misshaped, with a chip in it.
Date of experience: October 20, 2024
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Reviews4.7
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everything I need
thus far zero complaints. Product as described, and packaged well.
Date of experience: November 18, 2024
I have brought 2 spa trays but they are…
I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray will take glasses whereas everything else seemed only to take bottles or cans. The products arrived in good condition and only took a few days. I would definitely recommend this company to buy from.
Date of experience: April 18, 2023
Reply from SpaStore.co.nz
Hi Gail,
Thank you so much for your positive review and for choosing our spa trays as Christmas presents for your friends. We're thrilled to hear that you appreciate the sturdiness of the trays and the fact that they can accommodate glasses, unlike other products you considered.
We're also glad that the products arrived in good condition and within a few days. We strive to provide efficient and timely delivery service to ensure customer satisfaction.
Your recommendation means a lot to us, and we truly appreciate your support. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you again for your kind words and for choosing our company. We hope your friends enjoy their spa trays, and we wish you a wonderful holiday season.
Best regards
Spa cover replacement and filter cartridge.
We had purchased two products from Spa Store.
The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was ordered a week later. We had several phone calls to Spa store to ensure we had the correct measurements and that it would fit perfectly over our spa. Marge, the lady we were speaking with ensured that it was the right fit, by contacting the warehouse and then phoning us to let us know the exact measurements required. Delivery was quicker than we anticipated as we have a rural address and live on the West Coast of New Zealand. Thank you for your aftercare service. Maraea Casey, Westport, South Island, N.Z.
Date of experience: November 16, 2022
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Bad product quality. Terrible service
Waited nearly a month. Order arrives with parts that look remanufactured, in a box that has been repacked. Filter has a wood chip through it, filter housing looks re-glued, and badly made.
Customer services is a NZ phone number, routed overseas. They dont appear to hold stock.
This has been anything but hassle-free
I am still waiting for customer services to follow through for a full refund. Not recommended. I wouldn't buy spa pool filters from them, going by the inferior product quality.
Date of experience: June 24, 2024
Reply from SpaStore.co.nz
Dear Sam,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced, and we appreciate the opportunity to address your concerns.
Regarding your order, we want to assure you that all parts supplied by Spa Store NZ Ltd are brand new and sourced directly from our trusted supplier. The features you mentioned, such as the appearance of the filter and housing, are standard for top load filters.
Since receiving your complaint, we've been actively working to resolve the issue. However, despite multiple attempts to contact you via phone and email, we have not yet received the necessary photo evidence to assess the condition of the parts in question. This step is crucial for us to process any refunds or replacements with our supplier.
We have provided options for resolution, including the return of the item for a refund. We understand that you may still be undecided about returning the product, which has been in use for over a month. Our policy, which aligns with our supplier's guidelines, requires the item to be returned before issuing any refunds or credits.
We remain committed to resolving this matter fairly. Please contact us at your earliest convenience to discuss the next steps. We need your cooperation to bring this to a satisfactory conclusion.
Thank you for your understanding and for allowing us the opportunity to improve our service.
Kind regards
A Positive Online Shopping Experience …
Great product at a reasonable price from the Australian Spastore. Excellent & immediate communication. And, after the warning on their website home page, of possible hefty delays for delivery, it took a mere week! And the courier left the the parcel exactly as requested.
Thankyou Spastore Australia. It's been a pleasure.
Date of experience: February 28, 2022
follow up after problems
After some problems with my spa using the new product Silver Cove Pool Sanitiser. I was contacted by the manufacturer
It seems if you have a old spa pool it is advisable to use a non chlorine oxidiser ( oxy shock ) to clean the system
i have now done this and the system is working very well ,as our spa is inside it is nice not having the smell of chlorine
the instructions on the silver cove product make no mention of using the Oxy Shock
all is well now and working fine
Date of experience: August 23, 2022
Have a bit of patience and these guys will deliver
At times I couldn't reach anyone on the phone which was frustrating, however if you don't mind just being a bit flexible and patient these guys will deliver. Marge worked hard with me and followed up with me more than once to make sure I ordered the right cover. She helped me with the measurements as I found it so hard! I really didn't know exactly what I needed. Thank you! The new cover is fantastic and delivery was SO QUICK! You guys rock
Date of experience: February 02, 2023
Reply from SpaStore.co.nz
Dear Raewyn,
Thank you for your feedback! We appreciate your patience and understanding throughout the process, and we're glad to hear that we were able to deliver for you.
We apologize for any frustrations you experienced when reaching us by phone. We strive to improve our communication channels to better assist our customers. However, we're delighted that Marge provided you with excellent support and went the extra mile to ensure you ordered the right cover. We'll be sure to pass on your appreciation to her.
We're thrilled that the new cover is fantastic and that the delivery was so quick. Your satisfaction is our priority, and we're glad we could meet your expectations.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we truly appreciate your support.
Best regards
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Brilliant people
Brilliant people, Alesha, Tai, and Jay all pitch in to make everything just work out. As we live in Hawkes Bay. The Tibet pool is brilliant we have had friends who have spa pools and have said how good is that design, two therapeutic seats amazing an a bench seat. We lost our power with cyclone Gaberiel the pool stayed warm for 4 days insane. Must be so energy efficient. Can not recommend these people/Alpine spas enough.
Date of experience: February 01, 2023
Spa Store
Spa Store
We have always found Spa Store excellent to deal with, their customer service is outstanding, we receive our orders promptly, this was also very true during 2020 Covid lockdown. Spa Stores website is comprehensive and easy to use.
Date of experience: May 08, 2021
I was having issues getting the…
I was having issues getting the checkout page to open, so they created an invoice to match my screen shot and emailed it to me to make sure I got the discounts that were due to expire in their site. Delivery was swift too.
Date of experience: August 01, 2023
Reply from SpaStore.co.nz
Hello Kent,
Thank you for sharing your experience with us! We apologize for the inconvenience you faced with the checkout page, but we're glad our team could assist you promptly by creating an invoice that matched your screenshot. Ensuring that you received the discounts you were entitled to is important to us.
We're also pleased to hear that the delivery was swift. Your satisfaction, from the online shopping process to the delivery of your items, is our priority.
If you have any more feedback or need further assistance, please don't hesitate to reach out. We're here to provide you with the best service possible.
Best regards
My spare part for the Spa was indent ordered…
My spare part for the Spa was ordered on-line. I was impressed with the efficiency and helpfulness of the assistant who promptly contacted me to confirm the part I had ordered was correct as indent orders are not refundable. The part arrived from overseas in great time and well packaged.
I would recommend this company again. Very helpful. Brilliant service!
Date of experience: May 11, 2021
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The arrival of the swim spa
The arrival of the swim spa. The delivery, having it filled on the spot and having someone give us a lesson on use was fantastic. Slight downer not having the heat pump arrive at the same time, especially for the first heating and getting to correct temperature, our power bill felt it. Once heat pump arrived power bill went shooting down and 100% happy with it all. My only concern I feel, is that the instructions on use are not comprehensive enough, especially around the control & use of jets.
Date of experience: June 12, 2022
I find Spastore awesome
I find Spastore awesome! Have bought all my Poppits chemicals(great prices) and a spa cover/vacuum off these fellas ,and all delivered very promptly.Cannot recommend them enough.Great find.
Date of experience: October 11, 2022
Smooth order process only lack of communication
Smooth booking process online. After order waiting for some confirmation of a dispatch. No update after 5 days waiting, so I contacted them. Was smooth sailing from then on. Would get 5 stars if kept me in the loop around expectations on order, instead it felt like it was up to me to chase things up.
Date of experience: September 19, 2022
Everything you need in one place.
Every random spa/hot tub product I have ever needed from filters to replacement touch pad covers I have found here. Reasonably priced and super fast delivery.
Date of experience: May 25, 2021
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I was pleasantly surprised to be…
I was pleasantly surprised to be welcomed by name because my phone number was stored by them
The parts I required were shipped as soon as I processed the payment and arrived on time and intact.
Date of experience: September 13, 2022
Easy to order
Product easy to order that wasn't available at the local shop.
Order notification and tracking was good.
Only negative which should not reflect on SpaStore was that the courier delivered it to the wrong address!
Date of experience: September 08, 2022
Fantastic Staff
Great range
Great prices
Fantastic service and delivery
Been using spa store for my products for 4 years and never been an issue or frustration. Amazing folk
Date of experience: October 04, 2022