2,938 total
Purchased a Spa Store "Watercare Start Up Kit". Product label and online store description state that it includes a Pipe Degreaser, however, it is NOT included & the instructions inside the container state it must be purchased separately.
Date of experience: September 02, 2022
Quality spa steps at a good price, delivered quickly, couldn't ask for more
Date of experience: February 07, 2024
Reply from SpaStore.co.nz
Dear Tony,
We're delighted to hear that you're satisfied with our quality spa steps at a good price, delivered promptly! Customer satisfaction is our top priority, and we're thrilled to have met your expectations. If you need anything else, just let us know!
Kind regards
Re-ordering filter it was not obvious there was a scew thread filter and a caml;ock filter for my Vortex spa and it has taken too long to sort
Date of experience: November 13, 2022
The goods arrived so promptly considering it was a big item. Very pleased with the service.
Date of experience: June 12, 2023
Reply from SpaStore.co.nz
Dear Sheryl,
We're thrilled to hear that you were pleased with our service! Thank you for acknowledging the prompt delivery of your large item. We understand how important it is to receive your goods in a timely manner, and we're glad we could meet your expectations. If you ever need assistance with anything else or have further feedback to share, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to serving you again in the future!
Kind regards
soo efficient, I had my product within two days! very easy website to follow
Date of experience: March 13, 2023
Reply from SpaStore.co.nz
Hi Terry,
Thank you for your wonderful feedback! We're thrilled to hear that you found our service to be efficient and that you received your product within two days.
Ensuring a smooth and hassle-free experience is important to us, and we're glad that our website was easy for you to navigate. We appreciate your positive comments and aim to maintain this level of efficiency.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
The website is easy to navigate, products easy to find with good descriptions of the product
Date of experience: May 01, 2021
Very efficient service, thanks so much.
Jill
Date of experience: September 02, 2024
Reply from SpaStore.co.nz
Hi Jill,
Thank you for your kind words! We're glad to hear you found our service efficient. It was a pleasure assisting you, and if you need anything else, don’t hesitate to get in touch.
Best regards
God service and although we are rural the package was here within the week
Date of experience: February 13, 2023
Reply from SpaStore.co.nz
Dear Neil,
Thank you for your positive feedback! We're delighted to hear that you had a good service experience with us, and despite being in a rural area, your package arrived within the week.
Ensuring reliable and efficient delivery to all our customers, including those in rural areas, is important to us. We're glad that we were able to meet your expectations in terms of timely delivery.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
I ordered the wrong thing, and it wasn’t to hard to return and get a refund which was refreshing
Date of experience: May 13, 2021
Look online, product came as shown within acceptable time frame.
Great service
Thank you
Date of experience: September 01, 2022
Patrick was communicative right fromt the start. And the install guys were amazing
Date of experience: June 14, 2021
Easy to order, free delivery, and delivered in good time
Date of experience: June 28, 2024
Reply from SpaStore.co.nz
Dear Gillian,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our ordering process easy and convenient. It's great to know that the free delivery and timely arrival met your expectations as well.
At Spa Store NZ Ltd, we strive to make every aspect of your shopping experience seamless and enjoyable. Your positive comments motivate us to continue delivering the best service possible.
If you have any other feedback or need assistance with anything else, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards
Great, quick easy ordering and delivery. Tried to new products, both working great !!
Date of experience: May 11, 2021
From the online ordering to the delivery the service was exceptional. Delivery was very quick which was even better. Great service.
Date of experience: January 24, 2023
Reply from SpaStore.co.nz
Dear Martin,
Thank you for your fantastic feedback! We're thrilled to hear that you had an exceptional experience with our service, from online ordering to delivery.
Ensuring a seamless and efficient process is important to us, and we're delighted that we met your expectations in terms of both service and delivery speed.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we truly appreciate your support.
Best regards
Good communication from the spa store to ensure I got the right fit for my spa
Date of experience: September 12, 2022
So efficient. Ordered it in the afternoon and it was delivered the next morning.
Date of experience: May 24, 2023
Reply from SpaStore.co.nz
Dear Paul,
Thank you for your feedback! We're thrilled to hear that our service was so efficient for you. It's great to know that you were able to place your order in the afternoon and receive it the next morning. We take pride in providing fast and reliable delivery to our customers. If you have any further feedback or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future.
Best regards
New Spa Filter - good pricing, great delivery, easy to buy online
Date of experience: October 04, 2022
Received stock in a reasonable time, well packaged and great communication on return as one of the products I ordered was incorrect
Date of experience: October 06, 2022
It would have been better if you knew there was a delay between islands to let me know. I needed to contact you.
Date of experience: June 28, 2024
Reply from SpaStore.co.nz
Dear Tony,
Thank you for your feedback, and we apologize for the inconvenience you experienced. You're absolutely right—communication is key, and we should have informed you about the potential delay between islands. We're sorry that you had to reach out to us first.
We're committed to improving our service and ensuring that our customers are always kept in the loop. We appreciate you bringing this to our attention, and we'll work on bettering our communication processes to avoid this in the future.
If you have any further concerns or need assistance with anything else, please don't hesitate to contact us. We're here to help.
Best regards
Great specials and suggested products - all came quickly without any hassles
Date of experience: April 29, 2021
