Talkspace Reviews

523  Great
TrustScore 4 out of 5

4.0

In the Mental Health Service category

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Rated 5 out of 5 stars

Mary Ann has been a true blessing

Mary Ann has been a true blessing. She has been such a beacon of hope and light as I have lossed 3 of my precious loved ones, while navigating a carrier that has caused me undue stress. She is my safe space when my world feels out of control and helps me regulate my anxiety. Talkspace matched me to her and I'm forever grateful! Thank you!

Date of experience: January 17, 2025

Reply from Talkspace

Thank you for your feedback. It is wonderful to know that you have found a safe space and support during a difficult time. We are grateful that you have shared your experience and hope that you continue to find comfort and healing in your sessions.


Rated 5 out of 5 stars

Dr. GIm, Awesome Work!

Dr. Gim has been wonderful. His treatment style, professionalism, and genuine caring have made this whole experience feel safe and rewarding. We've only had a few incidence of audio/video issues, but in general the platform supports us well. I'd recommend Dr. Gim to anyone looking for someone that listens, tailors their approach to you, and makes you feel better and the end of each session.

Date of experience: December 29, 2024

Reply from Talkspace

Thank you for your feedback. We're so happy to hear about your positive experience with Dr. Gim! It's wonderful to know that their treatment style, professionalism, and genuine care have created a safe and rewarding experience for you. We truly appreciate you sharing your feedback about the platform's support, acknowledging both its strengths and the occasional technical challenges. We're glad to hear that overall, the platform has served you well. Your kind words about Dr. Gim's ability to listen, personalize his approach, and leave you feeling better after each session are truly heartwarming. We're delighted that you found a provider who resonates with your needs. We value your feedback and are committed to continually improving both our platform and the overall patient experience. Thank you again for sharing your experience.


Rated 5 out of 5 stars

Help is avaiable and affordable

Talkspace paired me with a therapist who is perfect for my needs during a difficult time in my life. She offers me helpful tools and advice with compassion and empathy in the privacy and convenience of my home. The fact that Medicare covers it is a bonus. I highly recommend Talkspace.

Date of experience: January 04, 2025

Reply from Talkspace

We're so happy to hear about your positive experience with Talkspace! It's wonderful to know that you've found a therapist who is a great fit for you and that the tools and advice provided have been helpful during a challenging time. We truly appreciate you sharing your feedback and highlighting the convenience and privacy of our platform. The fact that Medicare coverage is beneficial to you is also something we're pleased to hear. Thank you for choosing Talkspace and for your kind words; we're grateful for your recommendation. We're committed to providing high-quality mental healthcare and are thrilled that we could support you.


Rated 5 out of 5 stars

TalkSpace Saved My Life

I was having a terrible time finding an in-person counselor in my rural area. I found TalkSpace through a TV ad, and decided to give it a try. I loved it. It accepted my insurance and processed it with ease. When I had questions about this ease in processing, they allayed my fears that my bills weren't getting paid. I was truly able to concentrate on getting better. As for my counselor, after years of trying to find someone who I could work with, I find my forever counselor on TalkSpace. Thank you.

Date of experience: January 03, 2025

Reply from Talkspace

Thank you for your feedback. We're so happy to hear about your positive experience with TalkSpace! It sounds like finding the right counselor was a long journey, and we're thrilled that we could play a part in helping you find the support you needed. We understand how challenging it can be to access mental healthcare, especially in rural areas, and we strive to make our services as accessible and convenient as possible. We're particularly pleased to hear that the insurance processing was smooth and that our team was able to address your concerns effectively. Knowing that we helped alleviate your stress during a difficult time is incredibly rewarding. We're delighted you've found a counselor you connect with and wish you continued success on your journey to wellness. Thank you for sharing your feedback; it means a great deal to us.


Rated 5 out of 5 stars

Major Support

I was lucky enough to be paired up with an amazing therapist by Talkspace on the first try. The app is very straightforward and easy to use. To get on the phone and chat is one of my favorite parts of the week.

Date of experience: January 21, 2025

Reply from Talkspace

Thank you for your feedback. We're so happy to hear that you've had a positive experience with Talkspace! It's wonderful that you've found a therapist who is a good fit for you. We're always striving to make our app as user-friendly as possible, and we're glad you appreciate its ease of use. We're thrilled that you look forward to your weekly sessions.


Rated 5 out of 5 stars

Easy to use 99% of the time

Easy to use 99% of the time. Only thing that bothers me is when the video camera doesn't work which is very often for myself and my therapist.

Date of experience: January 21, 2025

Reply from Talkspace

Thank you for your feedback. We understand the frustration of encountering issues with the video camera. We're committed to providing a seamless experience and will look into improving the reliability of this feature. Please contact us at feedback@talkspace.com and we are happy to assist you.


Rated 1 out of 5 stars

Good luck canceling

Good luck canceling! They say that I don't have an account (my minor son does), but I pay. They won't let me cancel! I now have to contact my credit card company and see what they can do.

Date of experience: January 29, 2025


Rated 5 out of 5 stars

Happy with Talkspace

My therapist Dr. Nicole Donato has been great at helping me develop strategies to move forward in my life. The Talkspace platform is easy to use, and reminds me about my appointments so I do not miss them. Very happy with this mental health service!

Date of experience: January 15, 2025

Reply from Talkspace

Thank you for your feedback. We're thrilled to hear about your positive experience with your provider and the Talkspace platform! It's wonderful to know that you've found her guidance helpful in developing strategies for personal growth, and that the platform's features have been beneficial in supporting your appointments. We are truly delighted that Talkspace has been a valuable resource for your mental health journey. We appreciate you sharing your feedback and hope you continue to find our services supportive and beneficial.


Rated 5 out of 5 stars

Good therapy that was easy to get!

I was paired up with a qualified therapist so quickly and it was really easy to do! My therapist is knowledgeable and kind. I was also easily able to find a therapist who accepts insurance for payment!

Date of experience: January 14, 2025

Reply from Talkspace

Thank you for your feedback. It's wonderful that you connected with a qualified therapist so easily and that the process was straightforward for you. We're especially delighted to know you found a therapist who is both knowledgeable and kind, and that insurance acceptance wasn't an issue. Your feedback is invaluable to us as we strive to make connecting people with quality mental healthcare as seamless as possible. We appreciate you sharing your positive experience. We hope you continue to find your sessions beneficial and supportive.


Rated 5 out of 5 stars

I feel validated and heard

I feel validated and heard. My counselor, Leah gives me many tips and suggestions to assist me on my journey. I lost my son almost 4 years ago and was still struggling with the loss.

Date of experience: January 14, 2025

Reply from Talkspace

Thank you for your feedback. We're so glad to hear that you've had a positive experience with our services and that your provider has been instrumental in your healing journey. It takes incredible courage to work through such a significant loss, and we're deeply honored to have played a part in your process. We appreciate you sharing your feedback and hope that you continue to find support and guidance as you move forward. Your strength and resilience are truly inspiring.


Rated 5 out of 5 stars

I am very grateful for my therapy…

I am very grateful for my therapy sessions. I learn something new about myself and my therapist has grant insights.

Date of experience: January 04, 2025

Reply from Talkspace

Thank yo for your feedback. We're so happy to hear your therapy sessions have been beneficial and insightful. It's wonderful that you're gaining a deeper understanding of yourself. We value your feedback and are thrilled you've had such a positive experience. We hope your journey of self-discovery continues to be rewarding. Thank you for sharing your experience with us.


Rated 1 out of 5 stars

Disgraceful platform. Do not use!

I signed up to try the platform for a month. I was matched with a therapist and scheduled my first appointment. On the day of the appointment, the therapist cancelled with less than an hour notice because she "needed therapy herself". Okay, happens so we schedule another day. Two days later, we met and everything went well. We scheduled our next appointment and she shows up 10 minutes late and did not make up for the missing 10 minutes. We scheduled our 3rd session, I show up and she didn't. 10 minutes later she messaged me saying that the "platform was down for her" - technical issues. Fine, so we scheduled for the next day. Again, I show up, she cancels as I'm waiting for her, not giving any reason - just cancelling. This platform is an utter disgrace.

Date of experience: January 18, 2025

Reply from Talkspace

Thank you for your feedback. We apologize for the series of unfortunate events you experienced. It's clear that you were looking for a reliable and consistent therapeutic experience, and we regret that your expectations were not met. Please contact us at feedback@talkspace.com and we are happy to assist you.


Rated 5 out of 5 stars

My experience has been amazing

My experience has been amazing! I love the ease of scheduling and my insurance is billed immediately so there's no lag in when copay is deducted.

Date of experience: January 04, 2025

Reply from Talkspace

Thank you for your feedback. We're thrilled to hear about your amazing experience! It's wonderful to know you appreciate the convenient scheduling and seamless insurance billing process. We strive to make healthcare access as smooth as possible, and your feedback confirms we're achieving that goal for you. We truly value your positive comments and are delighted you're enjoying our services. Thank you for sharing your feedback; it means a great deal to us. We hope to continue providing you with excellent care.


Rated 5 out of 5 stars

Finally Consistent Mental Health Care!

I have been on a mental health journey for over ten years and have struggled to find consistent therapeutic care. Talkspace introduced me to my current therapist, Clifford Daniels, and when I say he is absolutely phenomenal, I mean it. Talkspace has made scheduling so easy and accessible. I finally have consistent, helpful care. I see Mr. Daniels once a week and am able to have appointments that meet my schedule. Appointment times can be as short as 30 minutes or as long as 60 minutes, which truly helps when one just needs a check-in versus a full in-depth session. I plan on continuing to use Talkspace as long as I possibly can. I hope this review helps!

Date of experience: December 16, 2024

Reply from Talkspace

Thank you for sharing your positive experience with Talkspace. We are thrilled to hear about your journey with your provider and how they have been a valuable part of your mental health care. We understand the challenges of finding consistent therapeutic care, and we are committed to providing accessible and convenient options for our users.


Rated 1 out of 5 stars

The delay and many hoops you have to…

The delay and many hoops you have to jump through for releasing records to YOURSELF is ridiculous.

Date of experience: December 04, 2024

Reply from Talkspace

Thank you for your feedback. We understand your frustration with the process of releasing records. We are committed to improving our processes and making them more efficient for our customers.We value this information, and as Talkspace continues to develop and grow, our team will be sure to take your experience into consideration in order to continuously improve our client experience.


Rated 5 out of 5 stars

Great therapist

My therapist is a gem and has very useful and thoughtful insights that help me in my daily life.

Date of experience: January 03, 2025

Reply from Talkspace

Thank you for your feedback. We're so happy to hear your therapist has been such a positive influence in your life. Their insightful approach and ability to provide helpful guidance is something we truly value. We're thrilled you're finding the support you need and experiencing positive changes in your daily life. We appreciate you sharing your wonderful feedback. It means a great deal to us to know our services are making a difference. We wish you continued success on your journey.


Rated 1 out of 5 stars

Needed to reschedule/cancel my…

Needed to reschedule/cancel my appointment and there was no option to do so. The 'Help' page described the steps but the app did not have the option. I messaged my therapist over 24hrs before on a weekday explaining I needed to cancel and she never responded.

Date of experience: January 14, 2025

Reply from Talkspace

Thank you for your feedback. We're very sorry for any frustration with the difficulty you experienced in rescheduling or canceling your appointment. We sincerely apologize for the inconvenience this caused, especially the lack of a clear option within the app despite the instructions on the help page. We strive to provide a seamless and user-friendly experience, and it's clear we fell short in this instance. We appreciate you bringing this to our attention, as it helps us identify areas for improvement in our app's functionality and communication processes. We are actively working on enhancing our system to make cancellations and rescheduling easier for all our users. We value your feedback and hope to provide a better experience in the future.


Rated 1 out of 5 stars

Worst customer service and support ever!!

I have no issue with the therapist or the services she provided. My rating is based strictly on the lack of customer service and support received. I needed my therapy notes/ records sent to the company handling my leave of absence. My initial request was submitted on 10/31 and the request was finally completed last week. This delay caused me to not get paid for over a month and then to have to return to work sooner then expected. I tried contacted customer support and the records request team several times and either got no response, or was told sorry there is nothing we can do. Even after telling them I wasn’t getting paid and asking for my request to be expedited, they refused. It was an incredibly stressful and frustrating process to have to deal with, especially while be treated for anxiety and stress.

Date of experience: October 31, 2024

Reply from Talkspace

Thank you for your feedback. It sounds incredibly stressful to have experienced such a significant delay, especially while dealing with anxiety and stress, and compounded by the financial impact of not receiving your pay. We sincerely apologize for the inconvenience and the added emotional burden this caused. We would like the opportunity to investigate this issue with you. Please reach out to feedback@talkspace.com and we will be happy to assist you.


Rated 5 out of 5 stars

My therapist is the best listener and…

My therapist is the best listener and truly helps me see a different perspective, as well as see myself.

Date of experience: January 04, 2025

Reply from Talkspace

Thank you for your feed back. We're so happy to hear your therapist has created such a positive impact on your journey. It's wonderful to know they've helped you gain new perspectives and a better understanding of yourself. We value your feedback and are thrilled you've had such a beneficial experience. We strive to provide a supportive and transformative environment for all our clients, and your review reinforces our commitment to that goal. Thank you for sharing your positive experience with us.


Rated 5 out of 5 stars

Juliana has been so helpful and…

Juliana has been so helpful and insightful. Honestly, shocked at times how well she approaches difficult scenarios and topics. She is an amazing person and deserves double pay.

Date of experience: December 27, 2024

Reply from Talkspace

Thank you for your feedback. We are thrilled to hear about your positive experience with your provider. It's wonderful to know that she has been so helpful and insightful, especially in navigating challenging situations. We appreciate your kind words and recognition of her hard work.