Tom Howley Reviews

Our Tom Howley Kitchen is absolutely first class. From the minute we entered the showroom to when the painter left after the kitchen had been installed the service has been nothing short of excellent. We are so pleased with the design, materials and colour of the kitchen it is 100% pure quality which has been reflected through the service right down to the product itself. I would highly recommend Tom Howley Kitchens It was worth every single penny 👍

Date of experience: January 15, 2025

Bristol Branch, our experience with the staff at Tom Howley has been exceptional from start to finish. Julie Anne the designer was so patient and understanding and even when the design was changed numerous times it was not an issue.
The team that installed the kitchen from installation manager Helen to Step Toogood & Damian Guy, and Joe Thornell who painted our kitchen perfectly.
Helen advised us at all stages when to expect everyone and they all arrived on time and when expected. The whole experience has been excellent, and more importantly my kitchen is fantastic and way beyond my expectations. Thank you to all at Tom Howley

Date of experience: January 10, 2025

Don was very knowledgeable and helpful 1�7/h2>

Don was very knowledgeable and helpful with the installation of our media centre, both fitters, Graham and Nick did a great job, no mess or fuss.

Date of experience: November 28, 2024

Absolutely fantastic service from day 1�7/h2>

Absolutely fantastic service from day one.
The whole team from sales to fitters to painting and finishing, the support team behind the scenes all fantastic and credit to Tom Howley.

Date of experience: December 20, 2024

From start to finish by experience with Tom Howley at Tunbridge Wells has been outstanding. Starting with Tim Smith, the designer who found a way to design everything I wanted into the kitchen space when other design companies failed. To Josh and Scott the wonderful fitters who have delivered the most beautiful end product with the help of Gary co-ordinating. The whole process with clear milestones at every stage has been a pleasure and a delight and as a result I have a kitchen that is beyond my wildest dreams. Thank you!

Date of experience: January 07, 2025

So we have just undertaken a 7 x month 1�7/h2>

So we have just undertaken a 7 x month project adding an extension to our barn , my good lady said we need a kitchen to match the beauty of it !
We looked no further than TH .
After visiting their Solihull show room we were met by their Desinger Jack who was very anrticulate and knew his stuff catered for all our needs the appliances are great along with the quality of the furniture !
Once passed off we then paid our money over their time line which we found overrun and left us wondering would it be complete for Christmas  1�7 they did pull out the stops and gave us our xmas present complete apart from a few snags which are in the pipeline to be completed this month big thanks you to Mark the area manager for midlands for all his help and customer service 👍🏻
also huge thanks to Ade the fitter excellent product knowledge and attention to detail customer service etc thanks again Ade ,
finally more thanks to their painter finisher Mike again knew his trade workmanship excellent .
all in all my wife and i are extremely satisfied with Tom Howley
Happy and Healthy new year
Mark&Faye

Date of experience: December 20, 2024

We had a kitchen extension in 2024 and explored a number of kitchen furniture providers. We were wowed by Tom Howley from the moment we stepped into the show room. The quality of the furniture is second to none. Our advisor, Paul, was great - really easy to work with, understood our brief and we loved the design he came up with. The customer service was brilliant from start to finish. Everything happened as planned, communication was great and the installation itself was smooth. I couldn't be happier with the kitchen and so glad we opted for Tom Howley.

Date of experience: October 31, 2024

From the very first discussion, we felt understood and valued.
Everything we needed was captured in our design and we have the kitchen of our dreams!
The layout and care - thought through based on what we need as a family, and made the most of our space.

Installation - the team were just brilliant.

Post install - Easy and quick answers

Everything was very professional, of the highest quality, amazing customer experience and delivered more than we ever thought we could have.

I don't think I'll ever be able to have a different brand of kitchen again!

Date of experience: December 20, 2024

Amazing kitchen! We are so happy with the whole kitchen and the service, would highly recommend, thank you so much

Date of experience: September 20, 2024

I cannot recommend these guys enough!! Great service and after care with almost same day turnaround for a quick adjustment needed to our doors.

Fantastic response from Terry B. A real professional.


Thank you

Date of experience: December 18, 2024

An outstanding experience with Michaela from the start of our kitchen replacement project. Her attentive listening skills and supreme patience were outstanding as we collaborated over several iterations of her initial designs. Once they were finalised the installation team took over - our installers Nick/Dave/Terry/Stan were brilliant, flexible and of the highest quality you would expect from a TH kitchen. The end result a kitchen we love for good value for money... cooking has become a pleasure!

Date of experience: November 01, 2024

I've had an amazing experience with Tom Howley, especially with my designer Sandra. My kitchen was a very difficult space to design, but Sandra was able to make it work so well and I love the design she created. The kitchen originally seemed quite expensive, however as everything is included it has worked out to be great value for money. Thank you for making it such a good experience.

Date of experience: November 20, 2024

Recently contacted Tom Howley, Tunbridge Wells, four years after our beautiful kitchen was fitted. We received an amazingly personal and prompt response from the staff, including Tim Smith, the original designer. We are still enjoying the brilliant utility room he somehow managed to create from nowhere! The painted units have worn incredibly well, but we were left touch up paint just in case. Tim even managed to include a much loved butcher’s block into the plan. The kitchen itself is part of an open plan room and so had to be functional but also sometimes fade into the background through subtle lighting. Thanks for your continued brilliant service.

Date of experience: November 23, 2024

My search for a kitchen for a high end 1�7/h2>

My search for a kitchen for a high end client ended at Tom Howley in Wigmore Street where we met Sandra Tabet. From day one her professionalism was superb. She designed a beautiful kitchen, the most important thing was that she listened and fully understood our requirement
We have a stunning kitchen beautifully installed by your excellent team and I must also make mention of Terry who was very helpful
I am in the very early stages of planning a new project and when the time comes I will go no further than Sandra
Thank you Tom Howley

Date of experience: November 18, 2024

It all seemed promising until we paid. Since then, we have had nothing but broken promises and a lack of interest from our point of contact. Snags all over the place. Poorly matched wood. Glue seeping out of the veneer - even the guy they sent to repair it was gobsmacked at how bad it was. Swelling on doors that don’t close properly. Don’t reply to emails 1�7..ever. Don’t even bother calling. Our PoC has been slap dash and uninterested in ensuring our kitchen is actually completed. It’s coming up to 4 months and having paid £65k, you’d expect a better quality of service for the money you pay. At this rate, it’s becoming clear that the standard of customer care you get is no better the more you pay.

The fact their complaints system is buried in the deepest darkest recess of their website says all you need to know. They don’t care. Despite our friends asking us about TH, we have told them to stay clear to avoid the disappointment you will get by handing your money over and the quality of the customer care. Tom Howley has lost his way and has allowed lazy, poor employee practices to wreck the company name

Date of experience: December 23, 2024

We have recently had a kitchen installed after a period of trying to work out which style suited us and the company we felt could deliver the quality to match our expectations
The Tom Howley team at Alderley Edge were inspirational
Once we met Jenny Thomas the kitchen designer we instantly knew we had found the right person to achieve the best result through her vast experience and vision to manage our expectations
We were delighted with the initial fitting of the kitchen But the after sales team have been amazing with the help of Tony Bennett the kitchen fitter and the painter Greg both of whom have been excellent
But the outstanding individual who has made a huge impression on us has been the Installation Manager
Ty Willet's who has been there every step of the way to provide a top class after care package with is very rare
We can't recommend this company and top individuals working for them highly enough

Pamela
Lancashire

Date of experience: September 09, 2024

Sandra Tabet had a real challenge when designing my kitchen as such a tiny space. However with her vision, patience and expertise she came up with the most brilliant layout and now that it is finished, I couldn’t be more thrilled. Not only does it look incredible and super stylish, but it is practical, easy to work in and I have all the storage, workspace and appliances I need. Thank you Sandra; you’re a superstar designer!!

Date of experience: November 03, 2024

We are over the moon with our new Kitchen from Tom Howley Cambridge. The whole process was clear and efficient, our designer Priti was dedicated and attention to detail was outstanding. Top quality fitting and nothing was too much trouble. Would certainly recommend.

Date of experience: November 16, 2024

We really appreciate the quality of the units and the very helpful staff who fitted it.
The developer of our apartment block hadn't followed the instructions for the electrics but Tom Howley 'bent over backwards' to revisit to give customer satisfaction and get it finished by our personal deadline.

Date of experience: December 11, 2024

From the very first meeting Tim Smith grasped exactly what we were after,we required a whole new kitchen including a bar area ,his design was spot on first time ,before fitting we also added a tv showcase and additional storage,no problem this was also sorted .
The fitting team came as a gang of 3 and fitted it all in 3 days a fantastic bunch led by Frank.A great team effort.
We had a few minor issues that were sorted quickly and without fuss,well done the whole Team at Tom Howley .

Date of experience: October 04, 2024