TORRO Reviews

18,409  •  Excellent
TrustScore 4.5 out of 5

4.7

In the Cell Phone Accessory Store category

torro.co.uk

Visit this website

torro.co.uk
Write a review

Company activitySee all

Your profile picture

Write a review

Reviews4.7

18,409 total

Sort:

Rated 1 out of 5 stars

Product faulty after 8-9 months and customer service response was to buy another one!

The magnets used to keep the phone case closed ripped through the clasp and fell out rendering the case unable to close after only 8-9 months of average use. Contacted the company to be told they suggest i buy another case from them! It's rare to find a company that i'd rate to have a zero star product and zero star customer service!

Date of experience: January 13, 2025

Reply from TORRO

Good Afternoon,

Thank you for your order with TORRO and for taking the time to leave a review. All TORRO products feature a 6 month warranty period, unfortunately as your case is outside of this period the issue with your case would be considered wear and tear from use over time. You can view our returns policy in full detail at the link below:

https://torro.co.uk/pages/returns-policy

Kind Regards,
Daniel
TORRO

Rated 5 out of 5 stars

You are listened to

As an elderly man sorting out the correct case for my iphone was a challenge. Although the mistakes were mine the help and actions of the Torro team were exemplary and I thank them for their patience.

Date of experience: December 31, 2024

Reply from TORRO

Good afternoon,

Many thanks for taking the time to leave a review, I am delighted to read that you are happy with your TORRO experience and satisfied with your recent purchase. I will be sure to share this amongst the team!

Thank you again for your kind words, and if we can be of more assistance at any stage, please don't hesitate to get in touch.

Kind Regards,
Sam
TORRO

Rated 5 out of 5 stars

Protective cover that looks and feels great

A good leather case to protect the item it was designed for. It looks good and with the added personalisation it was a lovely gift. It took a little longer to arrive but worth it.
The cases are so good we keep coming back as items are upgraded. This is the first time one has been bought for something larger. It is a good tight fit to the computer and the ridges help to hold it up when in use.
Would it be possible to have a case that could swivel with the computer in it so that it case be use vertically or horizontally?

Date of experience: December 27, 2024

Reply from TORRO

Good afternoon,

Many thanks for taking the time to leave a review, I am delighted to read that you are happy with your TORRO experience and satisfied with your recent purchases. We are always looking for ways to upgrade our products and we are always listening to customers ideas so I will most defiantly pass this onto our manufacturing team.

Thank you again for your kind words, and if we can be of more assistance at any stage, please don't hesitate to get in touch.

Kind Regards,
Sam
TORRO

Rated 5 out of 5 stars

Bought a new wallet from Torro as a…

Bought a new wallet from Torro as a first time customer just before Christmas. It was delivered promptly, was a very good price and was both smart looking and durable. People who have seen it have comment on how smart it looks :-) Will be keeping an eye on what they have on offer too meet my future needs.

Date of experience: December 22, 2024

Reply from TORRO

Good afternoon Simon,

Many thanks for taking the time to leave a review, I am delighted to read that you are happy with your TORRO experience and satisfied with your recent purchase. I will be sure to share this amongst the team!

Thank you again for your kind words, and if we can be of more assistance at any stage, please don't hesitate to get in touch.

Kind Regards,
Sam
TORRO

Rated 5 out of 5 stars

Quality kindle Paperwhite case

I previously bought a cheaper cover for my kindle Paperwhite from Amazon and unfortunately it didn’t last long before it started to fall apart. The leather cover I bought from Torro should last as long as my kindle and I’m very happy with it’s quality.

Date of experience: December 28, 2024

Reply from TORRO

Good afternoon Mark,

Many thanks for taking the time to leave a review, I am delighted to read that you are happy with your TORRO experience and satisfied with your recent purchases. I will be sure to share this amongst the team!

Thank you again for your kind words, and if we can be of more assistance at any stage, please don't hesitate to get in touch.

Kind Regards,
Sam
TORRO

Rated 5 out of 5 stars

Great case

These phone cases are fantastic and really do protect your iPhone although recent ones don’t seem to be of the same quality with the spine breaking very quickly which is a shame

Date of experience: December 28, 2024

Reply from TORRO

Good afternoon Sue,

Many thanks for taking the time to leave a review, I am delighted to read that you are happy with your TORRO experience and satisfied with your recent purchases.

Regarding the spines of our cases, when the case is new, the leather of the case will be more firm, as all good leather should be, although this will naturally soften with use. When adding cards to the slots, the adds distance between the two clasps so, on occasion, you may find that this may weaken the strength of the closure. After only a short period of use, the leather spine of the case will soften and will allow for the clasps to securely close while storing up to one card per slot in your case. When there is more than 3 cards this can cause the leather to expand resulting in the closure and spine becoming loose. However, if we can be of more assistance at any stage, please don't hesitate to get in touch.

Kind Regards,
Sam
TORRO

Rated 5 out of 5 stars

Very high quality leather product.

This product is a very high quality leather product and worth every penny paid.
I chose the Brown Leather cover in preference to the other two colour options and am very pleased I did.
Although, the cover when closed is slightly deeper than the cover for my previous kindle don’t be put off by that especially if you prefer a more book-like feel when holding to read, which I do.
I would definitely buy another Torro leather product given the high quality of this kindle cover.

Date of experience: December 19, 2024

Reply from TORRO

Good afternoon Ian,

Many thanks for taking the time to leave a review, I am delighted to read that you are happy with your TORRO experience and satisfied with your recent purchases. I will be sure to share this amongst the team!

Thank you again for your kind words, and if we can be of more assistance at any stage, please don't hesitate to get in touch.

Kind Regards,
Sam
TORRO

Rated 5 out of 5 stars

Lovely quality products from Torro!


Leather smells amazing and top quality!
Beautifully made and had many compliments on my iPhone case and specs case which were both personalised with initials!
Highly recommend this company and their goods! Reasonably priced for such superb quality! You won’t be disappointed!

Date of experience: December 13, 2024

Reply from TORRO

Good afternoon Maureen,

Many thanks for taking the time to leave a review, I am delighted to read that you are happy with your TORRO experience and satisfied with your recent purchase. I will be sure to share this amongst the team!

Thank you again for your kind words, and if we can be of more assistance at any stage, please don't hesitate to get in touch.

Kind Regards,
Sam
TORRO

Rated 3 out of 5 stars

The products are very good

The products are very good, but the delivery is no good. UPS is supposed to deliver in the mailbox, but use a kiosk far away, at least one hours walk each direction from where I live😒

Date of experience: January 04, 2025

Reply from TORRO

Good Morning Line,

Thank you again for your loyalty to TORRO products and for taking the time to leave a review.

Based on the tracking information, it appears as though UPS were unable to complete delivery at your address and as a result took your package to a UPS Access Point so that it could be collected.

As discussed, we unfortunately we cannot comment on whether this would be the closest UPS Access Point to your address or not, but when left at an Access Point by UPS it supposed to be the one either requested by the recipient of the package or whichever one is closest to the intended delivery address when delivery cannot be completed.

After you brought this to our attention, we did mention this to UPS from our side, however unfortunately we do not have a direct contact with UPS local to you in Norway to request this does not occur in the future, so we would recommend also flagging this with UPS as an issue from your side, so that it has been brought up to them from both the sender and receiver of your order.

We apologise again for any inconvenience caused.

Kind Regards,
Daniel
TORRO

Rated 5 out of 5 stars

A very happy customer

A very happy customer. This was ordered in plenty of time for Christmas but unfortunately the delivery company messed up and ended up sending it back to Torro. Someone from Torro phoned me the day before Christmas Eve to say they would send out a replacement guaranteed next day delivery to make sure I got it in time for Christmas. Excellent customer service and very happy with the phone case too. Thank you 😊

Date of experience: December 14, 2024

Rated 1 out of 5 stars

WARNING !

- purchased iPhone 15 Pro Nubuck Leather Wallet
Case (with Detachable Cover) - cost CHF 47.- plus
shipping - order nr. 151728

- delivered via UPS Switzerland

- surprise surprise!!!

- UPS INVOICES CHF 33.- for expenses/handling, of
which VAT represents CHF 2.15 only.

= FINAL COST 70% higher than expected !
= NEVER AGAIN !

Date of experience: January 06, 2025

Reply from TORRO

Thank you for your feedback and for sharing your experience.

We’d like to clarify that import fees, including duties and handling charges, are not controlled by us but rather determined by the courier (in this case, UPS) and your local government. As mentioned in our shipping policy, we are not liable for these charges and they are the responsibility of the customer.

You can review our shipping rates, which state that shipping fees exclude local customs fees and taxes, here: https://torro.co.uk/pages/shipping-rates

We understand this can be frustrating and sincerely apologise for any inconvenience caused. If you have further questions or concerns, please don’t hesitate to reach out.

Kind regards,
Joe
TORRO

Rated 5 out of 5 stars

Discovering the perfect item is…

Discovering the perfect item is effortless with our streamlined browsing experience. A wide selection ensures there's something to suit every taste and preference. Personalization options add a unique touch, making each item truly special. The quality of materials and craftsmanship is evident in every detail. Enjoy the satisfaction of owning something beautifully made and perfectly tailored to you.

Date of experience: December 26, 2024

Reply from TORRO

Good afternoon Robert,

Many thanks for taking the time to leave a review, I am delighted to read that you are happy with your TORRO experience and satisfied with your recent purchase. I will be sure to share this amongst the team!

Thank you again for your kind words, and if we can be of more assistance at any stage, please don't hesitate to get in touch.

Kind Regards,
Sam
TORRO

Rated 5 out of 5 stars

I have bought from Torro before

I have bought from Torro before. This time I purchased a leather phone cover for my father-in-law. Very good quality and delivered within a few working days. Excellent service.

Date of experience: December 18, 2024

Reply from TORRO

Good afternoon,

Many thanks for taking the time to leave a review, I am delighted to read that you are happy with your TORRO experience and satisfied with your recent purchase. I will be sure to share this amongst the team!

Thank you again for your kind words, and if we can be of more assistance at any stage, please don't hesitate to get in touch.

Kind Regards,
Sam
TORRO

Rated 5 out of 5 stars

Good quality item

Easy ordering and very good quality product

Date of experience: January 07, 2025

Reply from TORRO

Good afternoon Jean,

Many thanks for taking the time to leave a review, I am delighted to read that you are happy with your TORRO experience and satisfied with your recent purchase. I will be sure to share this amongst the team!

Thank you again for your kind words, and if we can be of more assistance at any stage, please don't hesitate to get in touch.

Kind Regards,
Sam
TORRO

Rated 5 out of 5 stars

Really helpful support team

Really helpful support team. Realised I’d ordered the wrong case size and they swiftly resolved my error! Quality products, delivered uber quickly so very impressed

Date of experience: December 20, 2024

Reply from TORRO

Good afternoon Ailbhe,

Many thanks for taking the time to leave a review, I am delighted to read that you are happy with your TORRO experience and satisfied with your recent purchase. I will be sure to share this amongst the team!

Thank you again for your kind words, and if we can be of more assistance at any stage, please don't hesitate to get in touch.

Kind Regards,
Sam
TORRO

Rated 5 out of 5 stars

Yardage Book Holder

The package arrived in perfect time, the quality of the product is amazing. I had a monogram added and was slightly cautious just in case it was done wrong as I’ve had that happen with other items from other shops before but it was perfect. Would defo recommend, makes a perfect xmas present

Date of experience: December 09, 2024

Rated 5 out of 5 stars

A great option

I confess that I started with the handsome Amazon premium leather cover for my new Paperwhite. But I found the edges of that were sharp, making it uncomfortable to hold the Kindle in one hand. I also didn't like the way the cover was gripped magnetically when folded back 180 degrees for reading; that made it harder to close the cover and turn off the Kindle.

Having looked around, I thought the Torro cover looked like a good alternative. I'm very pleased - soft, rounded edges on all sides, a snug fit and no unnecessary magnets. Meanwhile, the Kindle turns on and off perfectly when opening/closing the Torro cover.

Delivery was extremely swift making it a quick turnaround from a cover that (to me) was not a pleasure to one that is. Given the quality, I think it will last a long time and keep my Kindle properly protected.

Date of experience: December 12, 2024

Reply from TORRO

Good afternoon Sebastian,

Many thanks for taking the time to leave a review, I am delighted to read that you are happy with your TORRO experience and satisfied with your Kindle Case. I will be sure to share this amongst the team!

Thank you again for your kind words, and if we can be of more assistance at any stage, please don't hesitate to get in touch.

Kind Regards,
Sam
TORRO

Rated 5 out of 5 stars

Not the first item bought

As usual this item looks really smart especially with my initials on it. Have not used it yet as the Kindle i want is to expensive at the moment.

Date of experience: December 27, 2024

Reply from TORRO

Good afternoon Carol,

Many thanks for taking the time to leave a review, I am delighted to read that you are happy with your TORRO experience and satisfied with your recent purchases. I will be sure to share this amongst the team!

Thank you again for your kind words, and if we can be of more assistance at any stage, please don't hesitate to get in touch.

Kind Regards,
Sam
TORRO

Rated 5 out of 5 stars

Excellent Craftsmanship.


I was delighted to receive the cover for my Kindle. It fitted perfectly and was lovely to hold in my hands. The whole purchase and delivery process went well and I could recommend Torro without hesitation.

Date of experience: December 16, 2024