Apple Reviews

I wanted to get a apple tv account (I saw some shows I was interested in). I couldn't create an account because apple already had an account with my email adress. OK, I had an Ipod touch 15 years ago, so I supposed I created my account at this occasion. So I obviously didn't know my password anymore. I asked to reset my password. I received a email, 12hours later, informing me that my request were refused (like Apple refuse me the right to access to my own account?). I tried with my phone number or by creating a new account, nothing works. The SAV just asked me to do what I did already, wanted me to try a icloud adress (I don't have one) or to try with my Ipod (who was dead and buried for a long time)... They didn't help at all and ended saying the only solution was to create another email adress !
Seeing that AWFUL service, I'll just watch the shows illegaly, that'd be easier and Apple clearly doesn't want new clients

Date of experience: January 21, 2025

I had a red notification showing on the Apple TV app on my phone so I opened the app to see an offer for a 7 day free trial. Upon signing up I was charged for a month with no free trial.

After immediately cancelling my subscription and contacting them explaining what happened they said I didn’t qualify for a refund and the decision is final.

So I’m stuck with it for a month now and everything I want to watch I have to pay extra for. Absolute rip off.

Date of experience: January 14, 2025

Two stars instead of one because they have good TV shows. Unfortunately when I subscribed to watch the new season of Severance one day in advance, they took my money but then for some reason locked my account?? The next day as soon as the Severance episode came out I tried to log in, but it said my account was locked, and if I want to unlock it I have to wait at least a day. I called their support, went through a ton of questions by the automated system, spoke more than 10 minutes to their customer service, and still no solution, I'm paying now for the subscription but am NOT able to watch the shows for which I made it, and nobody can help me for what could be a week, at least until some secret Kafka-esque system approves my request (if that happens at all).

Wtf Apple. This kind of horrible bureaucracy where no one can help you (along with the crazy prices for both new products and repairs, and the lack of ability to run Windows on new Macs) is exactly why I stopped buying apple devices, but even your TV streaming service is that annoying now? All I want is to watch these shows LEGALLY, and I paid for it, but now you leave me with no other option but to use someone else's account or look for illegal streams? I want to support Ben Stiller and the people who make this beautiful show, why do you make it so difficult!! And if you don't let me at least refund me the money I paid!!

Date of experience: January 17, 2025

I paid for nothing. Since I bought the subscription (which I obviously don't plan to renew), I haven't been able to watch two episodes in a row without interruptions.

I signed up to watch Severance and El Silo, and it is IMPOSSIBLE to watch them without interruptions. Before you try to justify such a scam with my connection, I already told you that I watch Netflix, Max, Amazon and Disney regularly and without any problem. I have tried up to 4 devices, all of which have interrupted the Apple TV+ streaming.

Perhaps it is too late to request a refund, I have tried to be patient, but after two weeks with this pathetic service I have decided to try to get my money back. I feel scammed and angry, especially considering that you raised the subscription price by 30% just two months ago.

Anyway, I ask that you return my money and if not, that you at least apologize for having stolen my money by advertising a service that you are incapable of providing and that is unworthy of a company of your size.

Date of experience: January 12, 2025

You website could be described as laughably bad if it wasn't so frustratingly tedious . Anyone whose paying for this service is getting ripped off. I click to watch something and it only gives me the options of trial, fee episode or add to watch list. So I click free episode it informs me that I've got a active subscription and proceeds to do nothing. That bundled with what is essentially Jack shat in terms of content makes this a hell of a advertisement for such a "premium" brand so widely known.

If I could recommend one thing to anyone considering this service and would watch through a browser I would have to say avoid like the plague.

Date of experience: August 14, 2023

Apple tv shows are great quality and variety
The service however doesn't live up to that quality, maybe they spend too much money on content and not enough on developers.
Windows app isues:
First it didn't recognise my subscription, wanting me to do a free trial.
Then once that was sorted it decided to make my main monitor flicker to black (not the monitor showing the apple tv shows).

So I thought oh well i'll go try the website.
Website:
I cant click on anything I cant log in hell i can't even click the free trial button. Basically its just a png of a website without any functionality.

Ok well thats not an issue I've been using the apple tv app on my tv so I guess i can try there.

Tv app:
Infinite loading. Yep thats right it wont even load there as of yesterday.

Thankfully i got my subscription of 3 months for free as part of o2 priority so it hasnt costed me anything.
Don't subscribe to apple tv just go watch some paint dry or maybe if you are feeling adventurous take a screenshot of their website and just stare at it. It has the same functionality

Date of experience: June 16, 2024

Does not work on any browser on a Windows PC.
Streams in 480P tops when on windows in any browser.
Any forum about it also confirms this.
Customers with this problem get ignored.
Plays 4K fine on Smart TV's and other devices.
Forces HDR ON on devices so the screen get's dark, no option to turn it off.
Dog **** app, dog **** programming and dog **** service.
Will never pay a single cent for this.

Date of experience: July 08, 2022

Terrible website I cannot for the live of me log in!

Date of experience: October 28, 2024

Date of experience: December 29, 2023