Twentyeight Health Reviews

646  •  Excellent
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Overall, pretty good

I’ve been a customer with Twentyeight Health for over a year at this point. Overall, I am satisfied with the service. Being a customer during the transition to a new subscription structure was a bit painful, as there was not much clarity on how billing would work, and if I would need to pay to continue getting my prescription. Information was lacking on the website. However, the customer rep Marilu was extremely helpful in answering any questions I had. I think $12.99 is a very fair price to get a prescription, and the ability to switch to the free plan and still receive my medication while my prescription is active is fantastic. I am happy with Twentyeight health and will continue to remain a customer.

Date of experience: January 22, 2025

Reply from Twentyeight Health

Hi Madelyn,

Thank you for sharing your experience using our service for the past year! I'm so happy to hear Marilu from our Care Team has gone above and beyond to provide you with the level of support you deserve, and ensure you are all set on the Basic Care Plan moving forward.

Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health, and we appreciate your feedback regarding the transition to our monthly subscription plans in 2024. I will be sure this is escalated to the appropriate team members to review as we continue to evolve.

We're glad you're part of our community and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!

Sincerely,
Kelsey (she/her)

Rated 5 out of 5 stars

TwentyEight Health is Great!

TwentyEight Health has been making my prescription needs effortless for over a year now. They’re always quick and kind with their responses, they’re very knowledgeable, and always helpful. Ken took care of my most recent inquires and had everything resolved within a few emails back and forth. I’ve recommended and will continue to recommend TwentyEight Health to my friends and family.

Date of experience: January 28, 2025

Reply from Twentyeight Health

Hi Laiza,

Thank you for sharing your experience accessing your prescription through our service!

Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Ken from our Care Team provided you with the level of prompt, efficient, and empathetic support you deserve.

We truly appreciate your recommendation and look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist. :)

Sincerely,
Kelsey (she/her)

Rated 5 out of 5 stars

Twentyeight Health is 10/10!

Twentyeight is my new and current favorite for getting my birth control deliveries! Their customer service and doctors are so accommodating and kind. I needed a one-month supply asap and couldn’t wait for the delivery so I spoke with Mary Ann, an amazing member from their Care Team, and she solved my concerns so quickly! I will be recommending Twentyeight Health to my family and friends!

Date of experience: January 22, 2025

Reply from Twentyeight Health

Hi Sydney,

Thank you for sharing your experience receiving deliveries of your birth control through our service!

Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. I'm so glad to hear May Ann and our Clinical Team provided you with the level of prompt, efficient, empathetic support you deserve.

We're so glad to have you here and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)

Sincerely,
Kelsey (she/her)

Rated 5 out of 5 stars

This company is so great at quick…

This company is so great at quick responses, and providing the needed steps or links in order to successfully resolve your questions. May Ann provided quick, efficient customer service that answered my question, and also provided the next steps in the process so I’m not left wondering what happens next.

Date of experience: January 28, 2025

Reply from Twentyeight Health

Hi there,

Thank you for sharing your experience with our service!

Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. I'm so glad to hear May Ann from our Care Team has provided the prompt, efficient, and empathetic support you deserve.

We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)

Sincerely,
Kelsey (she/her)

Rated 5 out of 5 stars

Awesome Communication!

I had a question regarding my order and spoke with a super sweet lady, Baby Lyn, who was a huge help in helping me get a better understanding of the circumstance I'm referring to! I'm super glad I came across Twentyeight Health, they make getting contraceptive care easy and stress free!

Date of experience: January 24, 2025

Reply from Twentyeight Health

Hi Cally,

Thank you for sharing your experience receiving deliveries of your birth control through our service!

Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. I'm so glad to hear Baby Lyn from our Care Team has provided the level of support you deserve.

We're so glad to have you here and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)

Sincerely,
Kelsey (she/her)

Rated 5 out of 5 stars

I been a customer with these guys and…

I been a customer with these guys and they are awesome, when I have a problem they don’t hesitate to get back to me and resolve the problem. They are highly recommended

Date of experience: January 27, 2025

Reply from Twentyeight Health

Hi Claire,

Thank you for sharing your experience with our service!

Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team has provided the level of support you deserve.

We appreciate your recommendation and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)

Sincerely,
Kelsey (she/her)

Rated 5 out of 5 stars

Wonderful Experience

Queen was very professional and knowledgeable in regards to my request. Her answers were prompt and she throughly, and diligently resolved any issues I had with my prescription.

Date of experience: January 27, 2025

Reply from Twentyeight Health

Hi Brittaney,

Thank you for sharing your experience with our service!

Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. I'm so glad to hear Queen from our Care Team has provided the level of support you deserve.

We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)

Sincerely,
Kelsey (she/her)

Rated 4 out of 5 stars

TwentyEight Health is okay

I’ve used TwentyEight Health when I was moved over by Simple Health. The beginning was a disaster. They sent me products that I didn’t order. They wouldn’t respond to any of my emails. I’ve sent so many emails asking them to cancel my subscription and they didn’t do it. I kept receiving products that I didn’t want for months, until someone finally read those emails and replied to me. The only good thing is that the insurance covered everything, I didn’t pay for all those products. I then went to Nurx but I recommend TwentyEight Health as everything is free and they send refills automatically

Date of experience: January 14, 2025

Reply from Twentyeight Health

Hi Lountanding,

Thank you for sharing your experience with our service after transitioning from SimpleHealth! We truly appreciate this feedback as we continue to evolve.

We did experience an unprecedented increase in volume in 2023 due to thousands of customers being transitioned to our service from SimpleHealth and The Pill Club when both companies wound down their operations. We want to acknowledge that you did not receive the standard quality of service or support and we are so sorry about that! We've since hired additional support to our Care Team to ensure we continue to provide prompt, efficient, and seamless support to all of our customers within our current expected reply time of 1 business day.

If you have any remaining questions or concerns, or would ever like to restart with our service, please don't hesitate to contact us by email at contact@twentyeighthealth.com or by text at 929-352-0060. We're happy to help!

Sincerely,
Kelsey (she/her)

Rated 5 out of 5 stars

Prompt and excellent customer service

had to get my prescription transferred to a different pharmacy because my insurance considered the Twenty-eight Health pharmacy out of network starting this upcoming Feb. 2025. I emailed their support to get this prescription transferred, and Leila was able to help me out in a quick and efficient manner :) Thank you guys so much!! While I’ll miss having it mailed to me, they made the transition very easy.

Date of experience: January 20, 2025

Reply from Twentyeight Health

Hi Kat,

Thank you for sharing your experience receiving your prescription through our service! I'm so glad to hear our Leila from our Care Team provided you with the level of care you deserve and assisted with seamlessly transferring your prescription to your local pharmacy!

We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist! :)

Sincerely,
Kelsey (she/her)

Rated 5 out of 5 stars

I’ve been using them for a few years…

I’ve been using them for a few years now, and I usually get my products on time and what I ordered. Also any time I have to switch insurance it’s a simple process, whether I do it on their website or through an email like I did recently with Baby Lyn, they make it easy and convenient to use their services. Recommend

Date of experience: January 22, 2025

Reply from Twentyeight Health

Hi Christine,

Thank you for sharing your experience with our service for the past few years and for your recommendation!

Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. I'm glad to hear Baby Lyn from our amazing Care Team has ensured you've received seamless support.

We're so happy to have you here and forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)

Sincerely,
Kelsey (she/her)

Rated 1 out of 5 stars

If only I could give negative stars

If only I could give negative stars. They bought the company I had been using, stopped my meds without warning after telling me I didn’t need to do anything to maintain current repeat orders, no one would ever respond when I tried to reach out, they wanted to charge a whole new fee for my meds I was already receiving, AND all of my personal medical information was leaked in a breach through their company. AVOID. PREDATORY

Date of experience: December 04, 2023

Reply from Twentyeight Health

Hi Christina,

Thank you for sharing your experience with us. I'm sorry to hear that your transition from either Simple Health or The Pill Club did not go as expected. This is not the experience we wanted for any of our customers and I deeply regret that we did not meet your expectations.

Our Care Team has a response time of within 24-48 hours and I sincerely apologize if you did not receive a response from us - we try our very best to respond to every single message from our customers. I have requested more information from you via Trustpilot so that I can further investigate your account.

Sincerely,
Danielle (she/her)

Rated 5 out of 5 stars

Chefs Kiss

Bri and the entire team of Twentyeight Health have made the experience of receiving birth control services online a dream experience. Questions are always answered promptly; customer service is awesome and getting products in the mail couldn't be any easier. I highly suggest their services.

Date of experience: January 21, 2025

Reply from Twentyeight Health

Hi Amber,

Thank you for sharing your experience receiving deliveries of your birth control through our service!

Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. I'm so glad to hear our Bri and our entire Care Team has provided the level of prompt, empathetic, and seamless support you deserve.

We appreciate your recommendation and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)

Sincerely,
Kelsey (she/her)

Rated 5 out of 5 stars

I needed a refill fast and I was…

I needed a refill fast and I was messaging Clear. They were amazing with response time and the helpful advice. I love getting my meds with twenty eight and health.

Date of experience: January 23, 2025

Reply from Twentyeight Health

Hi Sharde,

Thank you for sharing your experience receiving deliveries of your birth control through our service!

Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. I'm so glad to hear our Clear from our Care Team has provided the level of support you deserve.

We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)

Sincerely,
Kelsey (she/her)

Rated 5 out of 5 stars

Friends Who Care

Mel and JC made this experience so smooth and simple for me. They were very communicative with updates and suggestions, and they speak to you like they have known you all the while. I really appreciate you all!

Date of experience: January 13, 2025

Reply from Twentyeight Health

Hi Janessa,

Thank you for sharing your experience with our service! I'm so glad to hear the amazing Mel and JC from our Care Team went above and beyond to provide you with the level of prompt, efficient, empathetic care you deserve.

We're glad to have you in our community and look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist! :)

Sincerely,
Kelsey (she/her)

Rated 5 out of 5 stars

Super Convenient

I’ve used birth control before but this time I have mini pills. I’m not used to it so I have lots of different questions and they have answered them for me fast which I appreciate. I needed to get my pills sent over to my local pharmacy and the team was so nice, especially Nicole. They helped me do that and it was fast and easy. Also insurance is easy and convenient to put through. I Recommend twentyeight health.

Date of experience: January 13, 2025

Reply from Twentyeight Health

Hi Danielle,

Thank you for sharing your experience receiving your birth control through our service! I'm so glad to hear our Nicole from our Care Team ensured all of your questions were answered and assisted with seamlessly transferring your prescription to your local pharmacy.

We appreciate your recommendation and look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist! :)

Sincerely,
Kelsey (she/her)

Rated 4 out of 5 stars

Had an easy time with customer support…

Had an easy time with customer support and was put on medication that has helped tremendously. Nicole the person who helped me, was very kind and understanding about everything. I’ve had a good experience so far!

Date of experience: December 01, 2024

Reply from Twentyeight Health

Hi Cheyenne,

Thank you for sharing your experience using our service to access the medication you need! I'm really glad to hear our Care Team member Nicole was able to provide you with the prompt, efficient, and empathetic support you deserve.

Please feel free to reach out at anytime - we're here for you. :)

Sincerely,
Kelsey (she/her)

Rated 5 out of 5 stars

Fantastic Company

I've been getting my birth control through this company for years and every single time anything has ever been wrong, TwentyEight Health's fantastic care team has always resolved it quickly with plenty of care. My experiences have been nothing but positive; prompt service, polite and friendly care staff, and they're always affordable. Recently, I had the pleasure of speaking with Jay and she was absolutely incredible. Super polite, patient, and easy to speak to! Thank you guys so much!

Date of experience: January 14, 2025

Reply from Twentyeight Health

Hi there,

Thank you for sharing your experience using our service for the past few years! Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so happy to hear Jay from our Care Team has gone above and beyond to provide you with the level of support you deserve.

We're glad to have you here and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!

Sincerely,
Kelsey (she/her)

Rated 5 out of 5 stars

Kelsey and Valeria have always been so…

Kelsey and Valeria have always been so prompt to my requests. I would recommend the app to everyone! Their customer service is one of a kind! I wouldn’t go back to ordering my meds from anyone but them.

Date of experience: January 20, 2025

Reply from Twentyeight Health

Hi Gesenia,

Thank you for sharing your experience with our service!

Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. I'm glad to hear Valeria and I have been able to provide the level of prompt, accurate, and empathetic support you deserve!

We're so happy to have you here and forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)

Sincerely,
Kelsey (she/her)

Rated 1 out of 5 stars

There should be a ZERO option

There should be a ZERO option. Awful awful communication and customer service, and they only respond through text or email. I signed up to receive birth control, and was never messaged with a follow up. I honestly forgot all about this company because of the zero engagement until I saw that I was billed $12.99 for a subscription fee. Keep in mind, I have not even signed in once since signing up so I'm so confused what trial they even offer since no one even contacted me. When I emailed, the person "Jay" was very passive aggressive and said she cannot offer me a refund because I agreed to be charged. Never once have I ever received such terrible customer service from a company, and this is supposed to be some woman liberation "woke" company that's sooo with the times.

Date of experience: November 21, 2024

Reply from Twentyeight Health

Hi Cindy,

Thank you for reaching out about this. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health! I am so sorry to hear about any frustration or disappointment. It sounds like there may have been a lapse in communication regarding our Care Plans. Transparency is very important to us, and this definitely is not the experience we want you to have with our service.

I've reached out to you on Trustpilot in the hopes of learning more about your experience, further investigating, and making this right to the best of my ability.

Sincerely,
Kelsey (she/her)

Rated 3 out of 5 stars

I started off using the company…

I started off using the company “SimpleHealth” which then transferred over to Twentyeight Health. In the beginning I had no problems until their new business model that automatically makes you pay 12.99 came out. Personally I don’t use all the benefits but to be able to renew my prescription I HAVE to use this “standard” plan. Although I don’t agree with this I can say their customer service has been excellent to me especially with Daniela. I received speedy responses sometimes within the day and it was very simple to cancel and restart their services.

Date of experience: November 20, 2024

Reply from Twentyeight Health

Hi Kaden,

Thank you for sharing your experience with our service! We're so glad to have you here and I'm happy to hear that Daniela from our Care Team has made sure you're receiving the level of care you deserve.

Please know we appreciate this feedback regarding our newly implemented Care Plans as we continue to evolve. Currently, prescription renewal is not included in the Basic Plan and you're correct that to renew your prescription, you'll need to upgrade to our Standard Plan at $12.99/month. However, I did want to let you know that you can always upgrade to the Standard Plan for just one month and if you'd like to switch back to the Basic Plan afterward you can do so!
​
We're excited to offer this option as it actually makes the renewing your prescription more cost-effective than our previous $26 annual evaluation fee!

If you have any additional questions or concerns about this, just let Daniela or any member of our Care Team know. We're here for you and happy to help! :)

Sincerely,
Kelsey (she/her)