Unlocator Reviews

Program works well but BEWARE of the upgrade button. I just wanted to check the pricing (even from that page you had no choice but to click on a plan). ONE click and you are subscribed, whether you are ready or not, no confirmation etc. I'm out of pocket by money I couldn't afford to lose this month.


EDIT: They responded, and I got a full refund and very friendly customer service. Rating adjusted accordingly

Date of experience: January 07, 2025

Too many VPN service in the market, but nothing compare the Unlocator superb customer service . 1000%% recommend

Date of experience: January 28, 2025

The Support Services is absolute unreliable. They take their time in replying to your issue. But most of all, they arrange times for a VPN session and then do a no-show. They don't react. Absolutely horrendous services.

Date of experience: November 27, 2024

it was pretty simple to set up and customer service is great thanks ..would recommend to anyone

Date of experience: January 03, 2025

As ever a nice smart team of people behind a company I could not live without.

Date of experience: January 10, 2025

I’ve been using Unlocator for a year now, purchase they’re 2 year special. They have a simple UI interface and are prompt with supporting their users with trouble shooting any issues in an efficient and effective manner via email and within their app. I am pleased with their services thus far. Would highly recommend.

Date of experience: November 21, 2023

I’ve been using Unlocator.com for several years now and the service has always been reliable. Recently I had an issue where I couldn’t get connected to the service despite everything seeming okay on my end. I dropped an email to the support team and within a couple hours got a response that told me exactly how to resolve the issue. I created the problem on my end. Back up and running with a couple clicks. Happy camper. Recommend the service highly.

Date of experience: May 22, 2024

Good looking, polite, fast, super reliable. I use this service now several years and I can‘t see no end. Whether at home for your favorite shows from abroad or for safety issues during a trip. Whether DNS or VPN, just use Unlocator and make it work.

Date of experience: March 10, 2024

Having been long term customer’s we recently had a little blip with our service. After contacting Unlocator via the chat service Mallik responded to us and guided us through first steps to get reinstated. When we were unable to get it all working we were offered a teamviewer appointment where he took over control of our computer and very quickly solved the problem. Very happy with this service!

Date of experience: October 20, 2023

I'm incredibly happy with not only the Unlocator service and pricing but also the amazing customer service. It's the best of anything I've ever ordered. Anytime there is an issue they get back to you ASAP and it's fixed within hours. Can't recommend Unlocator highly enough!

Date of experience: June 28, 2024

It's been a few years now, maybe 3, possibly 4, and this service has always worked and delivered. Surprisingly so, actually. When an online service gets smart, changes things up, Unlocator takes very little time to adapt and circumvent any counter measures. I wholeheartedly recommend it. Terrific for AppleTV.

Date of experience: March 05, 2024

Awesome vpn app. Great customer service as well. Sadly, I had to cancel because I don't need a vpn anymore. Unlocator renewed my subscription for another 2 years (auto renew), I requested a refund. They replied on the same day and did the refund. That is great customer service. I will be back if I ever need a vpn again. Thank you so much.

Date of experience: August 23, 2024

Unlocator's customer service totally nailed it! They were lightning-fast in responding, and even with my head-scratcher of an issue, they tackled it with unstoppable determination. It was like having a superhero squad for tech glitches! They didn't back down until the problem was toast. Major shoutout to the Unlocator team – you guys rock! 🙌 Seriously, if you need tech backup, these folks have your back. Thanks a million for saving the day! �

Date of experience: November 30, 2023

Previously a nord user because it’s the first one that comes up, I found I had look much harder while in China. Unlocator was recommended by a friend and gave good results from the start.

Easy to install, the off the shelf package worked ok, but was a bit clunky with chinas aggressive firewall

One email to tech support and they replied within a few hours, a few more questions each way, then they sent me a bespoke solution, tailored to my situation

That installed instantly and connects just as quick

I have discontinued the nord substriction and have a new best friend!

Thank you

Date of experience: February 18, 2024

I have used their service for several years always to my satisfaction. Any issue that arises is dealt with promptly and efficiently. Their smart DNS performs flawlessly regardless of whether I am in North or South America.
Equally important is initial setup , the instructions being
concise , clear and very easy to follow. In brief, great service which I would highly recommend.

Date of experience: August 27, 2022

I had some problems setting up and sent an email asking for assistance. I received a timely response but in the interim, I had solved the issue.

It is a good product that I had previously used when travelling overseas.

Date of experience: August 17, 2024

In July I reported an issue of not being able to watch DStv Africa from Europe and they told me they would investigate. I actually thought they had forgotten about the issue only to receive an email today that it has been fixed I tried again and it works. Currently watching BBNaija Allstars

Date of experience: August 23, 2023

Had been using it for a year with no problem. Suddenly I could not access a certain country in Europe. Another VPN gave the same result, blocked.
Contacted customer support and they fixed something. Today I'm watching with perfect connection. Thank you for fixing it and also timely support.

Date of experience: August 18, 2022

Had issues with unlocator on my Mac as it suddenly stopped working. Support suggested issue was with my router and to disable IPv6 but seems this is not possible on my router itself so now cannot use Unlocator as they do not support IPv6 . Support have not really been helpful in addressing this issue.Strange thing is nothing changed on my Router..

I reached out to Unlocator at the email they provided in their reply offering help yet 1 week later, despite a reminder I have had no response.

Despite further reminders and a new ticket logged I have had no response. I would suggest to avoid this company if you see good technical support as a factor in your choice for purchasing. A waste of money for me .

Date of experience: July 05, 2024

I had some issues with Unlocator service.
They always get back to you soon and it's easy as it's not a ticket system etc. They just give you advice on settings etc and they actually read your emails because the answers are specific to your needs and not a lot of "canned" responses.

Date of experience: April 04, 2024