VanCity Savings Credit Union Reviews

Terrible Credit Union. Dealing with my father’s estate was an absolute nightmare. They fumbled the estate so we had to go through probate twice. Which cost us close to $5,000 extra in lawyer fees. The manager of estates was in charge of the account and had zero clue what she was doing.
The employees on the ground are incredible. The top end is embarrassing.

Date of experience: January 09, 2025

They ruined my credit when my card was being frauded. I've tried to follow up for two years and nothing has been done. I went from having credit in the low 800s to having a credit score of 650. The customer service people are nice, and on the phone or by email it seems like they are helping you, but in the end I still have awful credit. How can one bank's error ruin your life so effectively it's crazy.

Date of experience: September 12, 2024

I have had really good service domestically but they are not helpful internationally.Here are a few tips. Cell phone service might not work overseas so your 2factor identification won’t work which means you won’t be able to access your money or pay any bills. If possible change you 2factor method to email. Not sure that’s allowed and can’t find out because I can’t log in. Also they will cut off your visa if you try more than three times to buy something even when you warn them you will be overseas.Then you have to find a way to make an international call in order to reactivate your card but you have no service plan. You have to buy a SIM card with a plan that allows you to make international calls. Sort it when you buy it because some cards require you to do it in person which is hard to do if you are in another country. Download Skype before you leave because it can be a backup. Currently in Paris with no access to money, credit and no way to make an international call. Ugh!

Date of experience: September 29, 2024

Need lots of the time and patience to go the branch, they serve each customer at least half hour. Not sure what transaction take they are doing take more than half hour, shortage of staff is another problem. No manager managing too.

Date of experience: July 18, 2024

While we have had an account at Vancity for over 22 years...this will be the last year. Had a nightmare experience when for NO reason or warning my wife's Enviro Visa was arbitrarily blocked. After spending an hour on the phone with their "card services" had never gotten an explanation of why or what could be done. The card never has an outstanding balance and is always paid automatically by significant cash on deposit at their Robson Street branch. WARNING! You should not rely on their Enviro Visa for international travel. It's an ugly experience thinking about my 76 year old wife sleeping on the floor at the airport.

Date of experience: October 18, 2023

I have have 3 Business account at Pinetree Vancity branch for over 10 years...this will be the last year. I always do all my transactions online and go to the branch every 6-8 weeks. On March 7, 2024, I went to do some in-person transactions. The teller, Georgette R was very rude, impolite and disrespectful. I emailed a complaint to the admin, received a phone call and email from the assistant manager and then the branch manager but nothing happened. I filed a complain with BC Human Rights Tribunal based on the discrimination I encountered from this teller given my old age and being non-white.
I'm in the process of withdrawing my 3 bank accounts from this bank. I do not recommend that you deal with this bank unless you can accept insults from a teller like this person.

Date of experience: March 07, 2024

Been with them for 7+ years with my business account and have always had great service and transparent fees. I was recently approved for a line of credit and it took literally 24 hours to show up as available in my account.

Date of experience: July 16, 2024

UPDATE - Vancity called me to rectify the the situation, the followed through with the solution. After 3 calls, the issue has been resolved -
Been with this bank for 20 years perfect history of payments. Dinged my credit over 77 cents of interest charged after I paid
Off the small balance my line of credit. They will not reverse. Bad business. I am not upset about being charged fees or interest. I am upset because vancity charged 77 cents of interest after I paid the balance and did not notify me and then proceeded to report a delinquent missed payment to the credit bureau and tarnish my perfect credit for the 77 cents. And you say call? I was on the phone with 3 people today who basically said sorry we cant do anything. Not sure what you think calling again will do. I think a courtesy call for people like me would be nice especially vancity wants to ruin credit over 77 cents. If you want a bank thst does not care about the repercussions of thier indiscretion and lack of consideration for hard work in maintaining a perfect credit score...

Date of experience: May 23, 2023

Absolute worst bank in Canada , I had no idea it was a bank for welfare check's, well that is untill they cut off my internet access for having to much money in my checking and refused too put thousands in their savings programs so they said if we don't make money you cannot use our services, no real problem there's no shortage of places to put your money but for your own use and access I will never recommend VanCity but then even the homeless need a bank I guess.

Date of experience: November 18, 2024

I'm disgusted with these guys I honestly who's with them well over 7 years out of nowhere I get a letter in the mail saying that they're shutting down my account I call that number on that letter I also went inside the bank and they said it's already in movement and that they have no reason to tell me why I would never ever get a account with these guys I had good with them for a long time and this is what they do it's very frustrating now I have to start all over it feels like everything I did was with them pay my bills why would they increase my credit card and then 2 months later decide to shut everything down there's nothing that I did wrong so it makes no sense to me at least if they told me what I did would have made sense but they don't have a reason

Date of experience: October 22, 2024

Always reliable. Care about consumers. Can trust them.

Date of experience: September 20, 2021