Velliv Reviews 1,409

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 5 out of 5 stars

I got a very detailed explanation of what each item means and I received all the help I needed to make a decision for my future.

Rated 5 out of 5 stars

Constructive overview of pension scheme and life insurance. I had a meeting with Frank at Velliv, and I couldn’t be more satisfied with the experience. He took the time to explain everything about my life insurance and pension scheme in a way that was clear, thorough, and easy to understand. He was patient with all my questions and ensured I had all the information I needed to make informed decisions.


Company details

  1. Pension Fund
  2. Retirement Scheme Provider

Written by the company

I Velliv vil vi gerne give alle vores godt 420.000 kunder mere ud af livet. Det betyder, at vi gerne vil sikre, at du med din pensionsordning hos os føler dig både menneskeligt og økonomisk tryg i din tid på arbejdsmarkedet, hvis du bliver syg eller kommer til skade såvel som i din tid som pensionist.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Johnny was patient and helpful

Johnny was patient and helpful, appreciate his assistance in the review I had with him regarding my pension

Date of experience: February 20, 2024

Velliv logo

Reply from Velliv

Hi Patricia,

Thank you very much for the five-star review and the kind words - they are much appreciated!

We are glad to hear that you have received the help needed, and that our advisor was helpful in this manner.

Best Regards,
Lina, Velliv

Rated 5 out of 5 stars

Policies and retirement plan

Got to know how policies, retirement plans, health insurance works here, John presented it well.
Clear, detailed presentation

Date of experience: February 20, 2024

Velliv logo

Reply from Velliv

Hi Saritha,

Thank you for taking the time to review us and for your kind review. I will make sure to pass on your kind words.

Best Regards,
Lina, Velliv

Rated 5 out of 5 stars

Knowledgeable Pension Advisor

Out of curiosity, I had to book a meeting with my pension advisor for me to gain more knowledge about my pension -- e.g. How my pension is being invested and what I should expect when I go on pension. Johnny Holm is the pension advisor who was assigned to me. During our meeting, I never had an issue with Johnny as he was very knowledgeable about the subject matter and very accommodating for any question I asked during our meeting. The atmosphere in the meeting was very light, open and natural -- so I was able to ask questions and got the right answers.

Date of experience: February 05, 2024

Velliv logo

Reply from Velliv

Hi Jown,

Thank you for taking the time to review us and for your kind review. I will make sure to pass on your kind words to your advisor.

Best Regards,
Lina, Velliv

Rated 2 out of 5 stars

Their services are buggy and support…

Their services are buggy and support takes weeks to reply.

Date of experience: January 18, 2024

Velliv logo

Reply from Velliv

Hi Robert,

I am sorry to hear that you had a bad experience with us.

I would be happy to take a closer look at you case. In order for me to do so, I need a bit more information about you. Therefore, please respond to the request sent through Trustpilots system or send an email to trustpilot@velliv.dk.

Kind Regards,
Christina, Velliv

Rated 5 out of 5 stars

Good plans, easy to talk to advisors.

Easy to communicate, holistic pension and insurance policies. Clear requirements and opportunities.

Date of experience: December 18, 2023

Velliv logo

Reply from Velliv

Hi Neo,

Thank you very much for the five-star review and the kind words - they are much appreciated!

Best Regards,
Lina, Velliv

Rated 5 out of 5 stars

Really helpful

Date of experience: November 27, 2023

Velliv logo

Reply from Velliv

Hi Kérima,

Thank you for taking the time to review us and for your kind words!

Best Regards,
Marc, Velliv

Rated 5 out of 5 stars

Thanks for the great service

Hi Sebastian,

Thank you for your time. The information we received from you was extremely helpful. My husband and I recently relocated to Denmark, and this was the most informative session we had with an expert regarding insurance and pension etc :-)

Date of experience: November 13, 2023

Velliv logo

Reply from Velliv

Hi Juliet,

Thank you very much for the five-star review and the kind words - they are much appreciated!

We are glad to hear that you have received the help needed, and that your advisor was helpful in this manner.

Best Regards,
Lina, Velliv

Rated 5 out of 5 stars

excellent service

excellent service. very clear and provided the required information

Date of experience: November 09, 2023

Velliv logo

Reply from Velliv

Hi Peter

Thank you very much for the five-star review and the kind words - they are much appreciated.

We are glad to hear that you have received the help needed, and that our advisor was helpful in this manner :-)

Best Regards,
Lina, Velliv

Rated 5 out of 5 stars

Pleasant and informative experience…

Pleasant and informative experience with Velliv.
Velliv helped and guided me through the pension options in a very great way. Johnny Holm was my advisor and he did an excellent job.

Date of experience: October 11, 2023

Velliv logo

Reply from Velliv

Hi Peter,

Thank you very much for the five-star review and the kind words - they are much appreciated. We are glad to hear that you have received the help needed, and that our advisor was helpful in this manner :-)

Best Regards,
Lina, Velliv

Rated 5 out of 5 stars

It was a great insight to my pension…

My advisorJohnny Holm was very helpful and provided me with an insight to my pension scheme with velliv, expectations and further investments.

Date of experience: October 11, 2023

Velliv logo

Reply from Velliv

Hi Jaime,

Thank you for taking the time to review us and for your kind review. I will make sure to pass on your kind words to Johnny!

Best Regards,
Lina, Velliv

Rated 2 out of 5 stars

I would rather choose something else

Not happy, neither with their support, nor with their way of doing business. So I am moving to another company.
This "change" is going to cost me 2050,- for their "ekspeditionsgebyr" and this reflects their policies that I am talking about... AKA too expensive for such a small thing

Date of experience: July 17, 2023

Velliv logo

Reply from Velliv

Hi Kasper

Thank you for taking the time to report us and point out that you have had a bad experience and that you are dissatisfied with the fee.

It is true that there is a fee to move your pension scheme. But there are some exceptions that may apply in your case - for example, if it is a smaller pension plan you have. Then it is possible to ask your new pension company to request to move your savings here in Velliv as a "small free policy", then it will be moved without a fee.

If you are about to move your pension plan to another company in connection with a job change, your new company may compensate for the fee. At Velliv, we have chosen to do this. When customers move their pension savings of DKK 50,000 or more to us. Maybe your new pension company has the same practices as us?

I would suggest that you contact your adviser at your new pension company so that they can tell you about your options.


Regards
Lina, Velliv

Rated 5 out of 5 stars

A great introduction to insurance and…

A great introduction to insurance and pension coverage. Had Johnny Holm as pension adviser. He was very qualified and friendly, and did not try to "sell" me something, but instead informed me of the pros and cons of their products.

Date of experience: June 21, 2023

Velliv logo

Reply from Velliv

Hi Magnus,

Thank you very much for the five-star review and the kind words - they are much appreciated! :-)

We are glad to hear that you had a good meeting with one of our advisors.

Best Regards,
Lina, Velliv

Rated 5 out of 5 stars

Katja provided exceptional pension…

Katja provided exceptional pension planning services. She was professional, patient, and explained complex financial concepts clearly. I feel confident in my retirement planning thanks to her expertise and would highly recommend her to others. Thank you, Katja!

Date of experience: May 11, 2023

Velliv logo

Reply from Velliv

Hi Tipu,
Thank you for taking the time to review us and for your kind review. I will make sure to pass on your kind words to Katja :-)

Best Regards,
Lina, Velliv

Rated 1 out of 5 stars

Their costumer service was rude and…

Their costumer service was rude and condescending. Instead of trying a solution I was given the “if you don’t like it go elsewhere”, with no sense of empathy, understanding nor service to costumers over their own/their collaborators mistakes.

I really dont recommend dealing with companies that value costumers so little and are unapologetically unkind, specially on matters as serious as health and pension.

Date of experience: April 21, 2023

Velliv logo

Reply from Velliv

Hi,

I am sorry to hear that you had a bad experience with us. I also saw your review of us on Instagram, so I've already asked a colleague from the relevant department to look at your case. So you will hear from us asap.

Kind Regards,
Lina, Velliv

Rated 5 out of 5 stars

Great advisor and very helpful talk

Just had my first pension meeting with Velliv and it was a super positive experience! I can warmly recommend my advisor Johnny Holm. He explained everything in a way that I understood (for someone who never dealt much with pension questions before a big plus :)) and gave me great advice while walking me through the different options, without being pushy. Many thanks!

Date of experience: March 16, 2023

Velliv logo

Reply from Velliv

Hi Alex,

Thank you for taking the time to review us and for your kind review. I will make sure to pass on your kind words to Johnny.

Best Regards,
Lina, Velliv

Rated 5 out of 5 stars

well informed advisor good clear info

Date of experience: March 15, 2023

Velliv logo

Reply from Velliv

Hi Kathe,

Thank you very much for the five-star review and the kind words - they are much appreciated.

We are glad to hear that you have received the help needed, and that our advisor was helpful in this manner.

We hope you have a pleasant day.

Best Regards,
Christina, Velliv

Rated 5 out of 5 stars

Trusted and good advise

Today, I had my first meeting with Velliv and many thanks to Johnny Holm for the good presentation and advise for the producst and the coverage explanations.

Date of experience: March 08, 2023

Velliv logo

Reply from Velliv

Hej Deniz
Mange tak for din anmeldelse.
Vi er meget glade for, at du har taget dig tid til skrive om din positive kundeoplevelse.
Din konkrete feedback og rosende ord har jeg givet videre til din rådgiver.
Venlig hilsen
Lina, Velliv

Rated 1 out of 5 stars

For some strange reason Veliv is unable…

For some strange reason Veliv is unable to calculate my annual retirement amount. I had called them twice where they say is a mistake not easy to fix and cannot give a date when will be corrected. It´s their obligation to provide me this info in a blink of an eye but they lack capacity to fix their own problems and have no rush to amend their faults. This is critical information that I am as a loyal paying customer have the right to know. What is going on Veliv? Is it a bigger problem I should worry about? Projecting my pension age funds shouldn't be complex unless there is a big problem going on? Please fix you error immediately, I´ll continue taking further actions until you fix the issue and don´t recommend this company to anyone!

Date of experience: February 28, 2023

Velliv logo

Reply from Velliv

Hi Juliana,

Thanks for reaching out to us. I am sorry to hear that you have had a bad experience with us.

From what I understand, you have been in contact with one of my colleagues and everything should be fixed now. If not, feel free to write to me at trustpilot@velliv.dk.

Kind Regards,
Lina, Velliv

Rated 5 out of 5 stars

Great first encounter with Velliv and their services

My meeting with Velliv (as represented by Johnny Holm) was a thoroughly positive experience as it helped to clarify everything I was unsure about and offered the kind of guidance and advice that I needed. I came away with the strong sense that my affairs are being expertly handled and managed by a team of judicious and professional brokers.

Date of experience: February 20, 2023

Velliv logo

Reply from Velliv

Hi Kasper,

Thank you for taking the time to review us and for your kind review. I will make sure to pass on your kind words to Johnny.

Have a wonderful day!

Best Regards,
Lina, Velliv

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look