1,027 total
I have never had any problems with 123.ie in all the years I have dealt with them . Their efficiency and manner in which they deal with the customer is apparant in each matter, the friendly, helpful and patient way it is managed is excellent.
Date of experience: January 12, 2025
Very good value, easy to deal with, have recommended them to numerous friends etc. Hope to be able to continue being insured by 123.ie. 👍
Date of experience: January 14, 2025
It was far way cheaper than my former insurance company. It was very easy for me going on online to buying my insurance policy and uploading my documents too, within 30 minutes everything was done. I couldn’t believe it I will recommend 123.ie to anyone..
Date of experience: January 03, 2025
Reply from 123.ie
Hi Afisatu, thank you for taking the time to leave your detailed feedback. This is great to hear. -CB
Very helpful, actually answered the phone unlike most insurance companies, no wait on hold for 45 mins at I time
Date of experience: January 17, 2025
I have being dealing with 123 for a number of years now and have found their ease of site and their access to staff to talk to when necessary excellent. The prices for insurance are competitive.
Date of experience: January 11, 2025
Reply from 123.ie
Hi Sheila, this is great to hear. Thank you for your feedback and loyalty. -CB
It was a lovely jesture to receive a free coffee & muffin as a birthday treat in Costa Coffee so thank you!
Date of experience: January 11, 2025
Reply from 123.ie
Hi Helen, thank you for your feedback. We are glad you enjoyed your treat. -CB
I can honestly say I find 123 .ie competitive and value for money
I have been a customer now for a lot of years and that's the reason I remained with them , in event of any query I also found the staff helpful and understanding of my suitation
Date of experience: January 07, 2025
Reply from 123.ie
Hi Michael, thank you for your feedback. We are delighted to hear you are happy with our service. -CB
I had to call the breakdown service. The phone operator was really kind and helpful. The AA breakdown guy arrived really quickly and was also really nice and helpful. My car couldn’t be fixed in situ so a tow truck was organized for the next morning to Kelleher’s Garage, Salthill and they had sourced a part and had the car ready to go by the afternoon.
Amazing service by all concerned.
Date of experience: January 03, 2025
Reply from 123.ie
Hi Margaret, we are delighted to hear that we could make a stressful situation a little easier. Glad you got sorted. Thank you for your feedback. -CB
The entire process of getting insured is easy and quick. Been with them for about 7 years now. During this time, any issues that I had were sorted out quickly. Cover includes a lot of extras which with others need to be purchased separately. Overall I'm a happy customer.
Date of experience: January 02, 2025
Reply from 123.ie
Good Morning, thank you for your detailed feedback. This is great to hear. -CB
Girl with nice personality and manners on the phone. Something you don't get every day
Date of experience: January 14, 2025
Reply from 123.ie
Hi Tony, thanks for leaving your review. I will be sure to pass this on. -CB
You refused to add my son as a temporary driver as he holds a US license , he was allowed on my last policy and I wasn’t informed of this when I was renewing it. I made a complaint as I’ve never heard such nonsense and needless to say I would not have renewed my policy with you. I was told that someone would contact me in 4 or 5 days that was last October and I’m still waiting .Great customer service?
Date of experience: December 30, 2024
Reply from 123.ie
Good Morning, thank you for taking the time to leave your feedback. We did have a change in acceptance criteria regarding what type of license's we can accept, I am sorry you feel this way. I can see my colleague from our customer assurance team emailed you regarding this on 26/11/2024 at 11.37, I am sorry you don't seem to have received this. I will have this resent to you this morning. If you have any further queries, be sure to let me know. -CB
I know it’s not much but without fail on the 6th January 123 send me a birthday wish and a lovely treat to get a Coffee and Muffin in Costa.
They are very helpful in getting the best deal for my car insurance in the last 6 years can’t be beaten. Thank you
Date of experience: January 06, 2025
Reply from 123.ie
Hi Sharon, thank you for your feedback. This is great to hear, we are glad you enjoy your birthday treat. -CB
Always easy to get good policies at competitive prices from 123.ie
Date of experience: January 12, 2025
Reply from 123.ie
Hi Derek, we are delighted to hear this. Thank you for your feedback. -CB
Very helpful person in customer care .Went above and beyond to solve my problem
Date of experience: January 06, 2025
Reply from 123.ie
Hi James, thank you for your feedback. We appreciate you taking the time to leave this.-CB
Everything explained well and I feeling my insurance cost was competitive and cover was fully comp.
Date of experience: January 10, 2025
Reply from 123.ie
Hi Pat, thank you for taking the time to leave your feedback. We are delighted to hear this. -CB
The process of renewing our policies was very simple, I wouldn't be very good with technology
Date of experience: January 07, 2025
Reply from 123.ie
Hi Brian, thank you for taking the time to leave your feedback. -CB
First of all price rises on a regular basis. Difficulty in phone contact. Too many gimmicks like a coffee at birthday time where price reductions would be more acceptable. Against the above I have found your staff both helpful and friendly.
Date of experience: December 21, 2024
Reply from 123.ie
Hi Tom, thank you for taking the time to leave your feedback. -CB
Have a query about house insurance and all I get is car insurance quote. So annoying
Date of experience: January 07, 2025
Reply from 123.ie
Good morning, I am sorry to hear this. I have popped you an email, if you would like to respond with your query about home insurance I would be happy to help. -CB
I got a great quote online, and it's so easy to fill in the questionnaire. The following day I had received my documents by email so the process is very fast. Not only that but I feel appreciated as a customer when I received a voucher for a free coffee and muffin (was delighted) for my birthday. It was also very handy recently when we had the storm I was emailed various contact numbers in case I needed them.
Date of experience: November 30, 2024
Reply from 123.ie
Hi Kathleen, great to hear of your positive experience with us. We hope you enjoyed your birthday treat. -CB
Very easy to deal with. Some are really annoying and tedious.
Cover and price is good.
I’ve always liked 123 going back many years.
Date of experience: January 07, 2025
Reply from 123.ie
Hi Michael, thank you for your feedback. This is great to hear. -CB
