106,379 total
When I stated making larger purchases.. didn't know how much peace of mind Asurion was until something ẁent wrong with the item. Filing the claim was as easy as 123... after I found is easier to go through CHAT than doing it myself
Date of experience: December 27, 2024
I have purchased the extended coverage on many items from Amazon & so glad it covered me when I needed it most. The online claim process is easy to file & if things get complicated, you can opt to chat with a person live. Keep records of your product like the order number to your purchased plan & Name & model of your product. This will assure a smooth transaction.
Date of experience: December 24, 2024
My customer service agent was wonderful. She got my phone activated in moments while I was waiting she checked in on me to make sure I was doing OK. I appreciate all of your help.
Date of experience: December 28, 2024
Help me be able to keep protection plan while still being able to afford it at the same time
Date of experience: January 03, 2025
I had to contact them for a printing issue, the team member who assisted me was spot on. Polite, friendly, & very helpful, resolved my issue in no time.
Date of experience: December 31, 2024
It was great with this person, that I had that I worked with. She was pleasant, knowledgeable, and very extremely patient. If all the associates was nice as she was, it would be a great business so far. I'm happy.
Date of experience: January 01, 2025
The customer service agent understood my questions and provided insightful answers. I was leery of sending off my computer because I didn't know the process for a laptop claim, but she did a great job of answering my questions and relieving my concerns. Also, I honestly didn't expect anyone to be available on a holiday but tried anyway. I really appreciate that the agent decided to work today. Thank you so much for that, it really means a lot to me.
Date of experience: December 25, 2024
Delrisha Was quick and replied fast to my blunt questions. She was not able to assist because it was out of her control but she understood where I was coming from and my frustrations. She apologized even thought it was no fault of hers. She told me the next steps and asked if I had any additional questions from that point . I would highly recommend her if I had to chat in again for help!
Date of experience: December 26, 2024
Karen was very good at helping me i am a 71 year old that don't know much about my cell phone and how to text but Karen told me she received my text and everything was good Thank you Karen
Date of experience: December 29, 2024
Based on other reviews, I was expecting a lot of trouble. I ordered a screen in June from Amazon, which recently failed. It’s now January, And I was able to use the insurance plan to replace the nearly $600 item.
I did it all using the chat festure on my phone at Asurion’s website. This is the second claim I’ve file on items that I purchased on Amazon. The first replacement for a different item went smoothly. And so far this one has, too.
Realize that I’ve yet to receive the new item, and I’m in the middle of the transaction. I hope everything continues to go smoothly.
Date of experience: December 28, 2024
This is the absolute best company to trust with your most valuable products!!! The technicians are great, understanding and listens to you totally!!! You couldn’t find better elsewhere!!!!!! Thank you so much!
Date of experience: December 27, 2024
Great customerservice. Ian was especially helpful with my Claim. He answered all questions I had and then some. Easy claims process! I would highly recommend Asurion to anyone!
Date of experience: December 28, 2024
Asurion provided great product protection at a very reasonable price. When it became necessary to file a claim, the process was fairly easy and efficient. Returning the item was a slight hassle, but within reason. The turn-around time on the claim was very quick and the reimbursement option is amazing. I will use the reimbursement towards an updated model rather than direct replacement. That seems like good business strategy to me!
Date of experience: December 23, 2024
Marry did a great and speedy job of getting my claim going. Did a great customer service job!
Date of experience: January 04, 2025
I bought a Dyson vacuum and Christmas lights with asurion insurance; when I got trouble with them and I have had a good experience with asurion company. They serviced good and quick got your money refund.
Date of experience: December 31, 2024
i used the chat feature and the support people (Tiace and one other lady) were patient and professional and clear to understand. Highly recommend!
Date of experience: December 30, 2024
ATT does cost more but for the service and quality of service we are life long customers. We have tried every other service for wifi and phones and ATT has exceeded our expectations with support and mobile and Wifi coverage
Date of experience: December 27, 2024
79 year old male not the most tech savvy. Needed to get my location on wifi changed. The agent was very friendly and helpful and talked me through the process with no problem.
Date of experience: January 02, 2025
Just needed a little extra jumpstart with setting up a new phone and the Support Rep was awesome. Verizon always good with their support. Thank you.
Date of experience: December 28, 2024
I know a lot of people are never happy having to deal with claims for repair or replacement of products. I frequently hear complaints about various issues with people filing complaints and with only one exception, I have never had any issues filling a claim with Ausurion in the almost decade I've been buying Accidental Protection Plans from them. Today is no exception, the customer service representative I spoke with was proficient, professional, friendly, and informative. Everything I would expect from any customer service agent. I will continue to purchase programs through asurion.
Date of experience: December 30, 2024
