4,391 total
AJ, was truly amazing helper. He answered all my questions and he helped me tremendously.
Five stars to Anthony. Would recommend him to anyone that wants a friendly voice and is willing to help with any questions we have.
Good job Anthony and it was a pleasure talking to you.
Sincerely,
Germana Teves
Date of experience: January 17, 2025
My application for the heat loan from Bank 5 was handled in very professional and competent fashion. After I provided answers to all qualifying questions loan was approved in a day and I received checks through certified mail few days later.
Date of experience: January 23, 2025
I love bank five. They match rates for CDs to other local banks. They have great specials too. The assistant manager is quick and professional. I recommend bank five for savings and CDs to all my family members.
Date of experience: January 22, 2025
I want to recognize Bank5 and specifically Steven from their customer service team. I recently faced a tricky situation with a challenging deposit, and Steven went above and beyond to help me navigate through it. His professionalism, patience, and dedication to resolving the issue made all the difference.
What stood out most was the personalized service I received. Steven took the time to understand the details of my situation and provided custom solutions tailored to my needs. It’s clear that Bank5 prioritizes its customers and is committed to providing exceptional service.
Thank you, Steven, and the entire Bank5 team, for turning what could have been a stressful experience into a smooth and positive one. I highly recommend Bank5 for anyone looking for a bank that truly cares about its customers!
Date of experience: January 21, 2025
I absolutely love the Somerset branch of Bank 5. There is never a day (usually 2/3 week) that the service is outstanding. When someone is busy, always another bank employee will step in and take care of my business.
Additionally, I love the personal approach by identifying me by my first name.
Don't know what your paying these folks but I can tell you they are worth there weight in gold. Love them all from managers to the teller line including the drive-thru.
Date of experience: January 08, 2025
I first went on the website and was chatting with Krystin. I told her what I was looking for and wanted to make sure there were no hidden fees or fees in general. Kristen was extremely helpful in helping get exactly what I needed. She was extremely professional and courteous. I then went to Bank Five to open my account and the gentleman that took care of me was also very professional and courteous.
Date of experience: January 08, 2025
My account was compromised and Sean was great and professional & he had a great personality & my 12 yr old loved him! So friendly! Keep up the good work bank five!
Date of experience: January 07, 2025
My branch knows me and gives me friendly, efficient service. Banking transactions are simple, accurate and personal.
Date of experience: January 23, 2025
Bank teller and manager helpfully provided instructions on how to renew a cd while I am out of the Bank 5 service area.
Date of experience: January 15, 2025
Friendly tellers , when I cash my check I ask for large bills and they always have them . I was waiting for my checks I ordered that I haven't received so teller printed me ' nine bank checks , been using ' Bank � Five for many years and don't plan on going anywhere else 💰
Date of experience: January 09, 2025
The audio wasn't working on my computer and still I was able to get a wire transfer done. We tried several times but ended up communicating just by written text and got it done. Thank you
Date of experience: January 09, 2025
I recently had a great experience with Bank Five! Their customer service was exceptional, and they were very helpful in guiding me through the account setup process.I am with bank five since 8 years !
Thank you bank five !
Date of experience: January 09, 2025
I went to Bank of America to make a cash deposit. I don't make cash deposits into the automatic teller.
I had to wait over 15 minutes to make this deposit as there were only 2 available tellers, One on the regular side and one on the business customer only side.
It seems that with the closure of your other branches in Fall River, this branch has become increasingly more crowded and it doesn't seem that Bank of America has increased personnel to meet this increase of customer using this branch.
Date of experience: January 16, 2025
Reply from BankFive
Hi George. It seems like there may have been some confusion. The review invitation you received via email was in regard to your recent BankFive branch visit, but it appears that your review pertains to Bank of America. If possible, please update your review to let us know how your recent experience with BankFive was. Thank you!
They are always very kind to me and my company, but this is not the first time that Liza from Bankfive on Acushnet Ave in New Bedford has served me and she is very racist towards me. When I arrive, she makes me wait for long periods of time without anyone in line, and if someone arrives after me, she serves them first.
Date of experience: January 17, 2025
Reply from BankFive
Hi Ana,
Thank you for making us aware of your experience. We are truly sorry for the poor treatment you have been shown and want you to know it is being addressed internally. I understand our Regional Manager spoke to you to apologize and learn more. We appreciate your willingness to speak with us and ensure this will not happen moving forward. If you have any additional concerns, please don’t hesitate to reach out to our Regional Manager. Thank you again for taking the time to provide your feedback.
Best,
BankFive
Always great. Experienced workers are a plus. Great work ethic. Personable.
Date of experience: January 17, 2025
Fast results, good communication. Straight to the point. Never no issues with bank 5
Date of experience: January 21, 2025
We worked with Susana when we bought our house, and she was very helpful then. So when it was time to think about applying for a HELOC the choice was easy. Great service, quick responses, even when Danielle stepped in to help with the process. Things have gone smoothly as expected .
Thank you,
Craig C.
Date of experience: January 08, 2025
I am very satisfied with Bank Five specially with Liz that works at the county Street branch.she is very pleasant and very personal and she solves any problems I’ve had in the past also, I noticed that she is willing to help her fellow workers with any problems they encounter. Bank Five is very lucky to have Liz a woman of her caliber working at the County Street Location
Date of experience: December 19, 2024
I went to the President Ave drive through. Personal who waited on me listened to what I wanted and gave me my transaction perfectly.
Date of experience: January 17, 2025
I like that the employees are pleasant, and efficient. You never have to wait to long. I have been with the bank for a lot of years and love banking there.
The only drawback to be honest is that Daniel and Irene knew us from the years of banking and taking them out to replace with tellers that don’t know us at all. They have no idea how loyal a customer has been. I think that is important. My opinion only.
I’m talking about the Fairhaven branch.
You should have kept one of them . It’s nice to see a familiar face. I don’t know anyone’s name or see the same people.
Not good for customers.
Date of experience: January 13, 2025
Reply from BankFive
Hi Rachel,
Thank you for the 5-star review and for taking the time to provide your feedback. Please know your opinion is important to us and your review has been shared internally in order to ensure a positive customer experience. We look forward to continuing to serve you as a customer.
Best,
BankFive
