Barclaycard US Reviews 18

In October 2024, my credit card account was hacked, I was notified that my profile information had been changed.
I quickly acted and updated all erroneous information, changed the password and notified your company.
During the conversation, the representative reviewed recent charges and there were two that I did not recognized and I stated that those were FRAUDULENT!
Since I was out of the country at the time, I locked the card and added a secret password.
I DID NOT receive any communications from your company regarding the FRAUD investigation, alerts, and emails from this time forward.
I was notified from my credit bureau in January 2025, that the account balance payments had not been made in the last 60 days!
I attempted to access my account and was unable since the password and telephone number had been changed!! Thus, I could not reset the password!!!
I called immediately but I could not find my secret password. When I did call again, on Jan 17, 2025, I discovered that all of my profile information had been FRAUDULENTY CHANGED AGAIN!!
The November, December and January statements were sent to two different FRAUDULANT people and address!
BTW I was on hold for over 75 minutes before speaking to a representative!!!!
During the conversation, the representative reviewed the transactions and there were two that were fraudulent and would create a fraud case. I asked how long it would take to process this and was informed 30 days.
BTW I was on hold for over 75 minutes before speaking to a representative

On February 17 2025, I called and spoke to a fraud department representative, Lesly, and she informed that the fraud case, opened in Jan 2025, was idle and she would do a manual push for investigation. Again, the process would take 30 days for the investigation. I request that a recap of our conversation be sent via email or letter be sent to me, and Lesly stated that she would and it would show up in the documents folder in my account. The fraud case number given to me was: 00043931323
BTW I was on hold for over 45 minutes before speaking to Lesly.
Earlier this week, I was notified that my account had been closed due to non-payment, even though I was under the impression that there was a fraud case open.

On February 20, 2025, I checked my account, not finding any document I was promised. Thus, I called again!
This call started at 11:32 AM!
Spoke to Daisey and described the issues with my account. I requested that I speak to her supervisor, she transferred me to a fraud supervisor, Atanas, at 11:45 AM. Again, I had to repeat my reason for my call. I stated the whole story to him. He first stated the fraud representatives are not able to sent out any communications, so Lesly lied to me and he agreed!

He also went over the transactions since October 2024 and there were none!
So back in Oct 2024 and Jan 2025, I reported two fraudulent transactions and now they are no longer in my account? Where they removed? AND the fraud case number was not valid!

I asked Atanas how I can get all the late, interest and other fees reversed, he stated that the collections representative could take care of this. He transferred me and Shawna was only able to reverse some of the fees. But not all! She transferred me to Debra.

After explaining to Debra my issues and frustration, she was able to reverse all of the other fees and charges. After reviewing all of the transactions since Sept 2024, I acknowledged that I was responsible for two transactions and I will pay for those.

I then asked how I can get my account re-established, with my previous credit limit and she filled and submitted a form to do so.

Since the closing of the account, the reporting of late payments and the reduction of available credit to the credit bureaus, my credit rating has taken a major hit!! All due to my account being HACKED TWICE!

I am DEMANDING that BARCLAYCARDUS do the right thing and reinstate my account with my previous credit line and notify the credit bureaus of the correction!

Date of experience: October 21, 2024

In processing my application, they requested I fax the front and back of my drivers license and social security card and gave me a number to fax it to. I called a couple of days later as it did not seem right - one of their representatives said that is not the process nor the fax number and it was a scam, they sent me to a supervisor who confirmed and asked me to mail the information. After requesting another manager I got a call back and was told that I should not have been asked to fax it but need to send the documents - SCAM the people I spoke to are all offshore and not in the USA. When I told them to cancel my application, they again pushed for me to send my personal information via mail. No emails or letters from Barclaycard this was all requested over the phone

Date of experience: January 30, 2025

Barclaycard is the absolute WORST!!! I've had my card for YEARS, and suddenly - and without ANY advance notice on their part - my credit limit was lowered from $16,000! I found out when I received my monthly statement from them and noticed that the credit limit had changed. Of course I called them immediately and spoke to someone who could barely speak English. I went through the torture of lifting my credit report freeze so that they could run my credit again - only to be informed that they would not reinstate my original credit limit that I've had FOR YEARS. I told them to immediately cancel the card if that is the way they treat longtime customers with stellar credit. All this happened on January 29, 2025.

AVOID BARCLAYCARD AT ALL COSTS!!!!

Date of experience: January 29, 2025

They do not have an online tool to submit dispute unlike other major US credit cards. We are in 2024, we need to mail physical copies of proof to file dispute. And even after filing dispute with all valid documents and proof, the case is always closed in favor of merchant.

Date of experience: December 05, 2024

If you ever want to dispute a charge, they'll side with the merchant, even though I sent them emails from the merchant stating they would credit my card back and failed to do so. Barclays still will not dispute the charge. Their call center is of course, overseas, and they are just "robots" that don't help at all. I'll have to file a suit against the merchant now. They do not protect their customers at all. Stay away from this card!

Date of experience: November 23, 2024

Had a Wyndham credit card with them for over 10 years. Went onto autopay and they took two payments of $518. I asked for the $518 back and was told that they - a bank - couldn't put it back into my bank but if I hadn't spent it in 3 months, they would send me a check.
Took an old card to Yellowstone - staying at Wyndham, so they declined it. I called and explained I had brought an out of date card with me. Their reply? we sent you a replacement in May, nothing we can do.
So much for customer service. I asked my bank why the money could not be returned and they said there was no reason.

Date of experience: October 22, 2024

Was a customer for over 10 years. Never late, credit rating high 700’s to 800’s credit limit $12,000. I always manage my credit closely and follow the less than 3% credit usage suggestion. Well without notice this company sent me a notice that said because my highest balance this past year was 5,000 that they were reducing my credit limit to this amount going forward. They did not care that this impacts my credit score with my credit available vs credit used. This is garbage and underhanded snd totally unacceptable so because I manage my credit appropriately and pay my bills I am punished for this? They just sent me a new card which will sit in the envelope until next year. I will never activate it or use them again. They might as well deactivate it now for no usage. Garbage!! This is new, what happened to them? I had the same credit limit for 10 years with no issues. I don’t get it?

Date of experience: October 01, 2024

This company is a JOKE and deserves only a poor rating of NO points or stars, and has created a nightmare for me. They allowed a rebill of a disputed amount charged with a website company with whom I was dealing WITHOUT CONSULTATION OR AUTHORIZATION. These people do NOT document anything - so when call customer service no one has records of transactions, disputes, and other issues so you might as well talk to a wall. They are grossly negligent in all manners of business.
I have had to fight and fight with them even after proving the charge was fraudulent. I've gone to the credit bureaus, and the CFPB -only to continue fighting.

My credit scores have been in the 800s most of my adult life, and Barclaycard enabled this underhanded, disreputable website company to double bill me fraudulently. Further, my card number and SS number were fed to the dark web and unknown entities made purchases on that number because stupid Barclaycard would not cancel the card or even reissue a new card. So Barclay is holding me responsible for the bogus charges that I did not accrue. FIND ANOTHER CREDIT COMPANY - these people should not be in business.

Date of experience: August 01, 2024

I have been a loyal customer for over six years, but my recent experience with their customer service has been extremely disappointing. Without any prior notice or explanation, my account was suddenly closed. When I contacted customer service to resolve the issue, the situation only deteriorated. The representatives I spoke to were not only unhelpful but also rude. Communication was frustratingly difficult, with one agent hanging up on me after a 30-minute conversation. To make matters worse, another representative provided me with incorrect information. Overall, this has been the most frustrating and unacceptable customer service experience I've ever encountered

Date of experience: September 15, 2024

I decided to close my Barclay card because I didn’t like the high annual fee and the benefits were mediocre at best. When I called to cancel, the first rep. was unable to speak English, kept talking over me, and did not cancel the account as requested. He transferred me to a manager who also didn’t cancel the account after I repeatedly told him to. He gave me the runaround, then told me he didn’t understand why I didn’t get what he was saying, and that he was trying to help me. He raised his voice and seemed to imply that I was not capable of understanding him. I believe that he was trying to wear me down so that I would give in and keep the account. It took almost an hour to conclude a simple transaction that should have taken five minutes. They have now dinged my credit rating. I don’t wish this treatment on anyone. It’s too late for me, but I’m leaving this review so you can learn from my bitter experience. Respect yourself enough to stay away from this company. You deserve better.

Date of experience: September 06, 2024

BarclaycardUS is the most incompetent and untrustworthy credit card company in the USA. I have been an excellent customer for over seven years and when I turned 68 they began to make changes to the perks offered with the card. I have complained about them to the consumer protection bureau that Genocide Joe set up a few years back. Considering that Sleepy Joe made his political career on panderig to credit card companies this bureau is useless to ordinary citizens. Stay away from these bottom feeders.

Date of experience: July 28, 2024

My Jet Blue Barclay card was rejected when I tried to pick up my rental car. I called customer service, and they told me I had a block on my card because I needed to verify my business status. They asked me to fax my tax documents (while standing in line at Enterprise Rental). Without my laptop, retrieving the records would not have been possible. Also, there was no indication via mail, email, or their web portal where I pay and have a zero balance to inform me these documents were required. I had to use a credit card for another business project to get the car, and after the holiday, I contacted customer service again. This time, they gave me a list of required information that did not include any tax documents, and I faxed it to the number they gave me. When I called an hour later to get the situation cleared up, they informed me it would take 10-12 days to review the documents. Seriously Barclaycard? How thoughtful of you.

Date of experience: July 03, 2024

Please be very cautious before applying for a Barclay's credit card. We are living a nightmare with them. We have experienced a huge security breach, along with fraudulent charges. Their customer service agents actually sent our new card to the thieves, instead of us! We had to start the process all over and the fraudulent charges still have not been removed. Good luck!

Date of experience: March 01, 2024

Stay away from the Barclays Aviator Mastercard. They let merchants make fake charges to your account and then tell you they can't do anything because you can't prove that you never made the charge. A catch 22 and insulting to the intelligence. I have lost hundreds of dollars because of this. They used to be much better before. Now I have to look for another credit card company.

Date of experience: April 01, 2024

Is Barclay Card going out of business? I have tried to reach Customer Service because of spam charges on my account and they ALWAYS SAY it will be a 90-minute wait.

Date of experience: September 01, 2023

My horrible experience (I guess) is a blessing in disguise. I attempted to open a savings account with the Barclays in June 2023. After initiating the opening of the account, I received the standard email confirming the account is open, and verification of my personal funding account needed to take place. Great. So far, so good.

Barclays took about 5-7 business days to initiate 2 small verification deposits to which I proceeded to use to verify my funding account. Before I could verify, I received an email that my account was suspended. OK. Weird.

Called customer service (1st time), and I was informed I needed to send a copy of my bank statement to confirm my funding account. OK. Sent.

I waited another 6 business days for the account verification, only to get another email saying my account was suspended (again).

Called customer service (2nd time) to figure out what is going on, and she said and I quote, "they have decided to end their financial relationship with you". I was shocked. What does that even mean? How do you end a financial relationship that hasn't even started? I immediately asked why I have not received a formal letter and what is to happen to all my personal information that I submitted. The representative apologized and said I should receive a formal letter within 10 business days.

This is the worst customer service I have ever seen in a bank. I would steer clear of this company and choose a more customer-friendly bank with less hassles for new customers.

Date of experience: July 11, 2023

I have a Hawaiian airlines credit card (Actually, I have 3 Barclays US credit card accounts). I'm paying two $100 annual fees on TWO of them, so it would be in their interest to handle this complaint correctly and appropriately.

I tried to make a purchase, my card was blocked. Not only the card I was using (Hawaiian), but ALL of my Barclays cards. This doesn't make any sense to block them all.

There are NO options to fix this in the app nor via text message. CALL ONLY.
This is a TRAVEL credit card. International calls are VERY expensive. This process has not been thought about AT ALL!

I called, waited 10 minutes to speak with somebody, after some time, my account was unblocked.

I tried to make the purchase again (In person, at a store), CARD BLOCKED AGAIN!!!

I called AGAIN! Waited 30 minutes to speak with somebody!!!!!!! 30 whole minutes!!!

The agent I spoke to (Before asking to speak with a supervisor) didnt apologize and laughed at me on the phone. CHECK THE CALL LOGS.

I want:
1. A full investigation into this agents behavior and I want to make a formal complaint
2. I was compensation for $45 worth of calls I made internationally to speak with you to unblock my account twice.

As it stands, I still CANNOT make purchase. This is a TRAVEL card.

If my requirements are not met, I'm going to cancel all 3 of my credit cards.

This complaint is public and im willing to speak to the media

UPDATE: I received one response from "lastniehaus at barclaycardus" stating that: "You tried to make a purchase on Hawaiian Airlines.com and we also reject to compensate you $45". This tells me that they received my complaint (As they mentioned $45), but CLEARLY didnt read it nor address it. The part about the "A full investigation into this agents behavior and I want to make a formal complaint" was completely ignored and they ignored pretty much everything I told them in my complaint. It's really quite unbelievable. I want to speak with a manager immediately.

Date of experience: April 04, 2023

Both wife and I have a BarclayCard for5+ years, with perfect payment records and credit scores of 820+. . Barclaycard has eliminated perk after perkand finally has decided it simply will not offer its US customers balance transfers at anything other than insulting amounts (your regular interest rate plus a 4 percent fee). You refuse to give a straight answer to my inquiries excet the usual CS mumbo jumbo. Well, Barclay good riddance there's plenty of better cards out that want my business.

Date of experience: February 01, 2020