Simply not good enough
I usually cut my hair at another school and what I like the most about it is the quality check: the student cuts my hair and the teacher checks, corrects, teaches. And I am not allowed to leave if I'm not satisfied. Well, this was my level of expectation.
But that's not the case here. There is no teacher around, so if the students are not good enough there are no consequences and also no learning process for them.
I have been there twice for a pedicure (6 July and 16 August), and the second time was really to give a second chance to the place.
This was what happened:
For starters, removing hard skin: it’s something they have to do but don't really know how to. Half the hard skin was not removed at all, and instead of leaving my feet smooth, they are rougher than when I came in. I have never experienced something alike.
The massage: the first time I was there I got a REALLY GOOD massage on my feet and legs (the true reason why I gave the place a second chance). The second time, not really. It was good, but way too short.
The nails painting: this was the ultimate disaster. And the reason why I call it disaster is because I, myself, the clumsiest person on earth, am able to paint nails better than them. The nail polish did not do them any favors, but I would have appreciated if they would have said “this nail polish is too old and thick, I’m sorry, can you choose another?�, instead of putting 4 layers (!!!) just to get a uniform color – not counting the top coat, obviously. The worst was that when I got home and looked at it again the color was still not uniform at all. I just want to remove it and put it myself. What a waste of time and money.
The cherry on top was:
I had another appointment for the following day (17 August). 4 hours before they call me to cancel it (due to sickness, which is understandable), and when I asked if they could offer me another time they just said no. No. I have never in my life had an appointment cancelled from a hair salon/manicure/doctor/physiotherapist without having a suggestion for re-booking for another time. It’s called customer service.
For me, this was it.
“You get what you pay for�. No. I paid for having a student, not a professional, doing me a pedicure. I paid for the pedicure to take longer than if it was done by a professional. I paid for being in a school instead of a nail salon.
I did not pay for bad service.
Date of experience: August 18, 2016