Belong Reviews

worst company in australia, modem speeds ,\less than 3 meg, what a disgracefull lying company, keep well away

Date of experience: January 25, 2025

Absolutely shocking customer service, hung up on me twice and didnt fix the issue, engineer came to our place, had a seriously bad attitude, didnt fix the box, left and switched his phone off, dont join this network

Date of experience: January 28, 2025

Internet dropping out so much anything is unwatchable. As for working from home, forget it!! Can’t help with any upgrades to internet fibre to curb. I feel like we have wasted the technician’s time twice now as Belong have told us the upgrade is unavailable in our area which in fact it is. Was informed we need to change provider to get the upgrade??

Date of experience: December 15, 2024

I wish I could give negative rating. I have been chasing for nbn connection from past 4 days and today heard from support staff that modem shipment is delayed. They can’t even amend order to activate service. No communication whatsoever that shipments are getting delayed and when modem will arrive

Date of experience: December 19, 2024

absolutely horrible the speeds can barley even load a single kids game please DO NOT SIGN UP WITH BELONG its constant stress with this wifi and its slow speeds have cancelled my plan and moved to a much better provider

Date of experience: December 02, 2024

I’ve been with Belong for 3 years now, appreciate their services and understanding when times are hard..You cannot go wrong with Belong if you just explain your self honestly.
Thankyou Belong, you truly Belong��

Date of experience: October 01, 2024

They have started taking money out of my bank account in the Uk and I have never had any dealing with them at all or even been to Australia . I have chatted to them but they said just to contact my bank - no explanation or anything .

Date of experience: December 02, 2024

Really, really disappointing! Used to be good and had minimal complaints. Now? Terrible speed, continuously drops out, and the kicker is that the pricing has increased TWICE since connecting in June last year! I wouldn’t mind paying for a service, if it actually worked!

Date of experience: October 01, 2024

My phone number was PORTED by BELONG to another SIM and then that SIM was used to rip me off at my bank.
All that is required to STEAL your number is a phone call or Internet connection, your date of birth and BELONG happily shifts your number to someone elses phone. NO CHECKS or PHONE CALL to the owner to see if this their wish.
Even after I raised the issue and Belong sent me an EMail saying my number was blocked the thief contacted Belong AND HAD IT UNBLOCKED so they could continue to try and steal from my account.
(Thankfully I had contacted my bank so no more losses)
What sort of security is this.
Customer service gives the standard (Belong) spiel of this is policy, we have checks and balances, you must have done something wrong etc.
All they wish to do is dodge any RESPONSIBILITY re the theft of the number through their own slack security.
The ACMA Mobile Number Portability Code (which covers ALL Telcos) states that "before porting a number, you must check that the customer is the right-of-use holder"
I received SMS at NIGHT saying "if not me then contact them". I was ASLEEP so knew nothing till next morning.
A phone call at that time would have alerted me to the situation.
An SMS?????
Pathetic
Belong is a branch of Telstra and Telstra web says they block heaps of scams every day.
BULL SHiiiit !!!!!

Date of experience: November 22, 2024

I have this Telstra 4G USB data only (Sierra Wireless 320U) that still operates on the 4G post the 3G shutdown. They want to disconnect it on the 28th of November for no reason. it is not a voice handling device that relied on 3G services for 000, it is data only.

As per their reply below - they are my provider - my device does not fall within the scope of the 000 determination and it is still connected on the 4G network in LTE mode and uses the other higher frequency bands instead of the 700Mhz which it does not need - it gets a higher data rate when it uses the 1800 or 2100 Mhz frequency bands - higher frequency band = higher data rate.

The 700Mhz requirement on the telstra link below is for voice capable VoLTE devices which require 000 (or 112) access, my device (google telstra netgear 320U) is DATA ONLY and is without a headset or dialer for any 000 service.

Not sure why they want my device it to run on 700 Mhz - what to make it go slower??

Date of experience: November 07, 2024

Wow how the mighty fall. After decades of ripping off Australians:
Teltstra (belong) has hit an all time low:
Outsource support to india without giving them any tools to assist customers... corporate gas lighting .. they cannot even call the tech team for a status check.
Mobile service: 3/10 data sessions drop when a voice call comes in / no global roaming
Internet service: 1/10 they charge nbn 100 rates when they technically can only deliver nbn 25 services in some arras - be aware
Tech support: 0/10
HONESTY AND INTEGRITY: 0/10

Date of experience: May 02, 2023

F$@&@ing r3tards.
I’ve called them 6 times over a span over 2 weeks for a detail change. A simple task to remove mine and replace with my father’s. Nobody knows how to do that on the phone. They can barely speak English. You’re on hold for 30+ minutes and non stop being transferred because not 1 single person working for Belong is competent at their job. Belong- never again.

Date of experience: October 31, 2024

The app feels like a D grade version of something from 2010...poor from login to performance. Clunky UI and UX, awful graphically. What's even worse is the terrible CX overall. When you call belong they don't even know if you're calling from the phone number in their service, the website makes claims their operations can't support and supervisors at the call centre (all in India) have ZERO authority to provide satisfactory customer solutions. I'll be changing providers next week when my postpaid period ends

Date of experience: September 23, 2023

I wish I could give belong a -5 star rating. They are the most useless company ever!! If you want to pull your mobile number from a different provider use a different company as they can’t do that. They can’t do the simplest of tasks including a verification code that actually works, customer service is subpar, all they do is say I can’t do that. They don’t listen, they talk over you, they don’t complete the task. Worst company EVER!!!

Date of experience: June 24, 2024

Had multiple dropouts per day over a number of months but Belong couldn't resolve the problem. Asked them to provide fibre to the premises to solve the dropouts as there was a fibre NBN connection point on my nature strip, but they refused. Didn't help with foreign accents of the support staff. Spoke too quickly which made them difficult to understand. Ended up going to Aussie Broadband who immediately arranged fttp at no expense to me and I've had no problems since. BELONG DON'T SEEM TO CARE. FIND SOME OTHER PROVIDER.

Date of experience: December 21, 2022

i cannot put a judgment on belong because every time i call them i have to really struggle to understand 10% of what that undertrained Indian guy is trying to tell me. and every time i give up.

Date of experience: October 23, 2024

great company. cheap, easy to use, good coverage. alot of negative reviews from self entitled customers i have noticed. people seem to magically think, the words "up to 100mbps" means you will get 100mbps consistently. hence "up to". it depends on your device, your location, the type of connection, etc. there is no "one size fits all" magic, with internet speeds. i suggest customers do a bit of homework on cell tower coverage, before signing up to any provider, and then leaving negative reviews, because, of their own ignorance and entitlement. its rather childish.

Date of experience: June 21, 2023

There must be 1 person answering their phones and those lines sure would be busy with the constant issues with this service. If you do get through get ready to put a uniform on and start working for them because they refuse to send anyone out to fix a problem. Save yourself the hassle and go with literally any other provider.

Date of experience: June 06, 2023

The Belong support team over on Twitter is always extremely helpful, which I find is where a lot of ISPs and companies in general fail. My service never has any down time and when ethernetted directly into the router, I pretty much always get the speed (and more) that I pay for. Very happy.

One area where Belong could improve is the potential for higher speed packages. I believe all ISPs should at least offer a 250mbps package.

Date of experience: May 27, 2022

Was a Belong NBN customer for 3+ years. Propped the plan price over time without formal notice, got rid of all over the phone tech support. Left Belong when the internet dropped out one morning and the only tech support was 'lodge a technical complaint and someone will contact you within 48 hours'. Considering Belong? Just try contacting their tech support prior to signing up and you'll know what I mean.

Date of experience: February 10, 2022