8,274 total
Being able to talk to a friendly human in the comfort of wherever you want to be, which could be home, parked somewhere, walking in the woods... whatever, as long as you have internet connection, its a very smooth way to discuss the things on your mind with a professional. Very happy I finally decided on trying this out.
Date of experience: January 28, 2025
I learned about BetterHelp while listening to a podcast a little over 2 years ago. I knew I needed to talk with a therapist and BetterHelp offered the best opportunity. The ease of scheduling a session is truly appreciated. And my therapist, Benjamin Lara, has helped me immensely. Simply put: if you are seeking counseling you can't do better than BetterHelp.
Date of experience: January 28, 2025
My experience with HB has been better than some others that I have used. One it has the ability to text, call and video your therapist. I can message her if I need guidance in minor ways, other than the therapy session. The cost can hurt but it doesn't mean you can't get help. Contact BH and explain, they helped me out for the first couple months and if they hadn't I wouldn't be where I am at.
Date of experience: January 27, 2025
Great experience from day one. It’s the first time in my life I’ve ever spoken to a therapist, and BetterHelp matched me with the perfect person right away, over a year ago. I’ve had absolutely no trouble with payments or scheduling since we began!
Date of experience: January 29, 2025
I have tried multiple in-person therapist in the past. I know it takes time to find the right fit but it can be frustrating to invest time in a therapist who isn’t the right fit. Especially when you are in crisis. I reached out to better help during crisis and they were able to provide me instant relief by just talking to me via txt for a while until I felt better. Then I answered a series of questions and was connected to a therapist. Hands down the best therapist I have ever had. I am already feeling better and I am excited about my next session. I feel challenged and supported! It’s a great feeling. Looking forward to digging deeper with IFS.
Date of experience: January 27, 2025
I was told I need therapy by an ex. I started using betterhelp because I thought it was convenient. I was able to find the right therapist for me and she was able to guide me through a dark time
After I moved to another start I was able to find another spectacular therapist to continue my therapy. Now I truly enjoy "therapy day". Thank you betterhelp for making it easy and enjoyable to better myself.
Date of experience: January 26, 2025
BetterHelp has been a great way to support my needs with therapy and has been so flexible in accommodating my schedule! I love doing therapy from home on a video call and not needing to dress up and drive somewhere for a session.
Date of experience: January 19, 2025
It is a great platform to contact and manage you're therapy with a professionals. You can communcate and always keep in touche, but also share with any fears and get fast response.
Date of experience: January 28, 2025
I went to counseling with them and I asked them to send a letter to an employment agency to verify that I received counseling from them and they never did. I am totally disappointed and don't understand their lack of professionalism. My counselor and I talked about this and she said Better Help does the verification. This is ridiculous. Better Help emailed me and said the Counselor does the verification. You all are supposed to be helping people !!! You all should be ashamed of yourselves. I used BetterHelp under a different email, so you will not find this in your system.
Date of experience: January 21, 2025
Reply from BetterHelp
Apologies for any frustration with this. As a membership-based service, we have invoices that you can download to show that you are paying for access to online therapy, and those invoices would also show the dates of any live sessions you may have had with a therapist through our platform. Any additional documentation would need to be provided directly by the licensed clinician who was providing the treatment. We do not instruct the therapists working on our platform to have members reach out to us about any sort of documentation or verification, so we are sorry if the therapist you were working with may have been confused!
I'll request the email address linked to your BetterHelp account so we can reach out to you directly and try to assist further.
Thank you,
BetterHelp Team
Better help is a very fluid and intelligent way of providing mental health support. I have used it for several episodes and several years and have always found new ways to feel supported. If your first therapist match is not appropriate, you can easily request a change until you find the one that really helps you heal.
Date of experience: January 27, 2025
I appreciated meeting my amazing therapist. Also enjoyed the classes. I don't like how BH harvests and sells data, which kept me from utilizing all aspects of the platform, like worksheets, Journaling, and typing a lot of personal information in the chat (all information that can be used to sell to their affiliate companies). Perhaps that's how they keep their prices down? Some aspects of this service seem dishonest to me. Also, the site sometimes can be slow and doesn't always work.
Date of experience: January 22, 2025
Despite experiencing family traumas and relationship breakups, I didn’t think therapy would be useful for me. I was so wrong. I uncovered so much about myself and how to break my repeated failing patterns. I am incredibly grateful for BetterHelp.
I have found BetterHelp to be incredibly useful for several reasons:
- They match you with a therapist based on your specific needs. The very first therapist I was matched with has been incredible, and I’ve stuck with him since.
- You can do it all from the comfort of your own home—no long drives, waiting times, or trying to fit sessions into a busy schedule.
- It’s more than just a weekly session or call like traditional therapy. I’m provided with worksheets to complete throughout the week, morning routines, nighttime journaling, and I can message my therapist anytime and get prompt replies. Each week, I feel fully engaged in the therapy process, not just during a single session or consultation.
Date of experience: January 27, 2025
My experience with Betterhelp has been extremely helpful and very informative ! They have been very professional and understanding of what I've been going thru and been so kind and courteous to me ! I'd strongly recommend Betterhelp to anyone needing it !
Date of experience: January 01, 2025
As finding a professional therapist who has time on their schedules is currently very difficult in my country, Betterhelp was the knight in shining armour to come to my rescue. They ask thorough questions to understand what kind of help the person is in need for and which therapist would be the most suitable for this person. In my case their process led to a spot on solution. I'm also very happy for the convenience, as one can choose to call, message and video call with their therapist, and booking appointments is made very simple. Nothing but glowing recommendations from me.
Date of experience: January 24, 2025
I recently joined BetterHelp after a friend shared her experience with them. I so wish I had learned about this much sooner.. but it’s never too late to stop dragging around past trauma and stop being a victim. Narcissistic abuse can be crippling, especially if you are unaware of what is happening. The stress of caring for elderly parents, lack of self care, losing the joy in life: guess what!!! It does not have to be a life robbed of joy. There are solutions, there are highly skilled therapists that have solutions. I can not believe the dedication I am seeing. The cost is such a value and affordability that I feel like I’m getting more than I should 😂.. and this is way better than driving to an office (who knew). Thanks for my HOPE being answered
Date of experience: January 23, 2025
The Platform was easy to use and convenient to my busy schedule. I'm a working mom of 4 active kids and I was able to find a time to meet with my therapist as often as I needed to. My therapist match was perfect for me. My therapist was kind, attentive, & respectful yet challenged me to hear some hard truths and make some very positive changes in my life. I feel better equipped to handle the daily tasks/challenges in my life as well as handle some very difficult relationships. I highly recommend the BetterHelp platform as well as my therapist!
Date of experience: January 23, 2025
Better help is one of the best things that has happened to me. My mental, physical, and spiritual health is getting so much better. I also love the affordable plans. Try them out you won’t be disappointed.
Date of experience: January 01, 2025
“I’ve been using BetterHelp for over a year now, and it has been a life-changing experience. The platform makes accessing therapy so convenient, and the ability to connect with a licensed therapist from the comfort of my own space has been invaluable.
My therapist, Ronald, has been an incredible guide throughout this journey. He’s helped me work through challenges like getting over a past relationship, starting a new and healthy one, and becoming more self-aware in ways I didn’t know were possible. The progress I’ve made has been transformative, and I feel more in tune with myself than ever before.
Date of experience: January 21, 2025
Although I have not had much experience with the Better Help app itself, the first therapist I was matched with was wonderful. It does seem like something that can make it possible for people to get help they may not otherwise get or be able to have. The different options and methods of contact offered can better accommodate people who might prefer an alternative to a traditional approach and do not get the therapy needed as a result. These different options are also making therapy possible for more by removing common blocks like logistics and finances.
I feel it's easier and more likely for someone to find a therapist who is a great match here. Should there be a need to be paired with a different therapist, it is much easier to do so here than in-person therapy.
Date of experience: January 21, 2025
The service is useful and convenient. However for anyone considering joining, be aware as the subscription more or less forces you to schedule one session every week. Otherwise you lose out on a session you have effectively paid for. There is no other flexibility. The down side is that if you cannot maintain that regular weekly schedule or would prefer greater flexibility, you pay for a weekly session whether you use it or not.
For me it is a great example of cynical and predatory Silicon Valley thinking. It is a policy that I'm sure makes perfect sense to the CEO and staff of BH. But, if you are unable to attend/schedule a weekly appointment for some reason, the funds from your subscription go straight to BH... not to you, not to your therapist. BH gets paid. Everyone else loses out. To them it makes perfect sense.
Date of experience: January 19, 2025
