Caseking Reviews

Update 19/10/22:

Caseking have arranged with AMD to provide the codes which I have now received. I have therefore changed the review to 3/5, I am still not as happy a customer as I would have been had this problem not occurred, and I am quite sure that it took the bad publicity here on Trustpilot to motivate caseking to rectify their mistake. The initial replies from caseking customer service amounted to "them's the breaks".

My advice to anyone looking to redeem codes from a GPU purchase or similar from caseking: Chase them repeatedly rather than relying on them to remember to send you the code after their 14 day wait period.

Original review 13/10/22:

I bought an AMD RX 6000 series graphics card in August 2022, with an associated promotion for 3 free games under the AMD 'Raise the game' promotion. I emailed caseking on the day the card was delivered asking for the codes, they told me to wait 14 days and they would send the codes. They didn't send the codes, when I contacted them about this they sent an expired code and I have missed out on the promo. They accepted that they totally failed but cannot do anything to put this right.

This is poor customer service and I would be hesitant to ever use them again.

Date of experience: October 13, 2022

I've built three PCs using CaseKing now and I can't fault them. I haven't found a better place to order parts from to Ireland. Their prices are fair, they have a huge range of items and their website makes it very clear when items out of stock will be back in stock.

Their next day delivery option is expensive but so worth it if you're in a rush. I ordered at 13:37 on Monday, I then received an email at 16:38 the same day saying it had been dispatched, and it arrived on Tuesday at 14:02. I think I missed the cut-off for next day in this case, I expected it to be sent Tuesday and arrive Wednesday but they still managed to get it out the door on Monday. Very impressive.

Date of experience: July 18, 2022

It was a dream of mine to build my own PC. Finally managed to save up enough to do so. When looking to buy parts for my build the Irish websites are too expensive and after some research I came across Caseking de.
When I read some Trustpilot reviews from Ireland and Google reviews from users in Ireland I realised Caseking deliver to Ireland and are a viable option.
Most of my PC parts were ordered from their website including the NV5 with a lot of glass so I was a bit worried.
Everything arrived within a week. No scratch, nothing broken, everything as described. My PC is build and it all works as it should.
Thank you Caseking you gained a customer for life.
Just a little FYI for Irish customers or customers from different countries: Please log in with your account or add items into cart with country chosen as the prices shown on website include German VAT at 19% but for example Ireland is 23% so the value of the items shown will change depending on the country you are from. It was still cheaper than any Irish website though.
Again Thank you Caseking for delivering such a high level service.

Date of experience: November 27, 2023

Something went wrong internally in their systems with a return product which i was initially upset about and the help i received from their support. but their content manager mike wolan solved it beautifully after i posted a negative review, and he is the only reason my review turned to 5 stars, so they should be lucky to have him.

Date of experience: September 08, 2023

Good till first trouble. I spent over 5k in this shop, but I am out now. I sent faulty RAM (tested before on 3 different computers and when bar was inserted computer had random blue screen crashes - definitely faulty) back to them, and I got it back as full working!!! They are claiming some paragraph 437. So if you do not want warranty problems, avoid.

Edit:

Thanks for answer Mike

So to clarify. I bought matched memory pair. When both sticks were inserted (on default BIOS settings) computer crashed with totally random blue screen errors (once twice a day maybe). When only one stick - working one - was inserted, computer ran without any issues. But when just faulty stick was inserted crashing has somehow become even more intense. I ran memtest86+ from USB stick and no errors were found. Then I transferred faulty stick to other fully working computer with different components about 5 years old and - had same blue screen crashes again. So I was certain about fault before sending back with description of a problem. Now I am solving this issue with manufacturer.

Edit 2
Hello again, Mike

I am using logic here - if one stick of a matched pair is working and other not on a same slot on a same motherboard then is obviously faulty or mismatched to that level that causes problem which is still under warranty for matched pair. As said I tested on two different motherboards generations apart. These RAMs are on compatibility list for both motherboards. There are many such problems described on forums where memory tests do not recognize faulty ram.

Edit 3

So I am unfortunate that one part does not work in any of my motherboards, or maybe lucky that one does and I still can use half of kit. I will present this case to German and EU consumer protection service to get their opinion. I still think that when buying new part, working or not working can not be matter of luck.

Date of experience: February 14, 2024

I bought some components for my new gaming pc a little bit more than a year ago (April 2021) because they had everything I wanted in stock and offered fair prices. About a year later (February 2022) the AIO didn't work properly anymore. The support was nice and they offered me to send it back to them, they check it and if it is really broken they will repair it or replace it. Not even a week after I send them the AIO, I got a new one without any problems. Fast, nice, and fair support.

Date of experience: June 01, 2022

Products were shipped almost instantly and everything working great. Small misunderstanding with the delivery company, as they didn't have my phone number in their system for some reason, but that was sorted out quickly.

Date of experience: July 15, 2022

What a great experience! They are very professional and the Costumer Service is awesome. I wish I had such a great service in Ireland.
Congrats guy, keep doing this wonderful job!

Date of experience: December 06, 2023

I can’t say enough good things about Caseking. From their excellent product range to their unparalleled customer service, they truly stand out as one of the best PC companies out there in my opinion, especially if you’re based in Europe.

Their customer service is exceptional whether you need help you can contact them through Twitter or by creating a ticket on their website, the team is always quick to respond, professional, and incredibly helpful. They go above and beyond to provide accurate estimates and ensure that every interaction is smooth and stress free.

Caseking has truly set the bar when it comes to providing top notch PC components and accessories. Every product I’ve purchased from them has consistently exceeded my expectations in terms of quality, reliability, and craftsmanship.

Their commitment to offering only the best is evident in everything they sell. Whether it’s high performance GPUs, cutting edge cases, or custom cooling solutions, you can always trust that what you’re getting is fit to the highest standard. They clearly take the time to stock up their inventory, ensuring that every product lives up to the expectations of even the most demanding PC enthusiasts.

It’s not just the products that impress, it’s the attention to detail in packaging and delivery as well. Items arrive securely packed and in perfect condition, further underscoring their dedication to quality.

If you’re serious about building or upgrading your PC and want components that truly deliver on performance and durability, Caseking is the place to go. Their products are a testament to their passion for excellence, and they’ve earned my trust as a go to source for premium PC hardware. Highly recommended!

One of the things I absolutely love about Caseking is their thoughtful touch of including a pack of Haribos in most of the orders I’ve received. It’s such a simple gesture, but it shows they genuinely care about their customers and want to make every purchase a pleasant experience.

A huge thank you to the entire Caseking staff for their hard work, kindness, and dedication. You’ve earned a loyal customer for life! If you’re looking for a PC company that combines quality products with outstanding customer service, look no further than Caseking. Highly recommended!

Date of experience: November 28, 2024

Incredible customer service and products. Very high level of understanding and professional. Cannot recommend enough.

Oh yeah... Plus delivery is very fast and the products are usually cheaper than everywhere else.

Date of experience: September 06, 2023

I live in ireland and I always buy from caseking, delivery is fast, service is great, they support me in English and even when I had a problem with an order that stopped working, they changed it without bureaucracy and didn't charge me for shipping. finally a company would be, competent and works with quality

Date of experience: April 26, 2022

Purchased my Gigabyte monitor from them to be delivered to Bulgaria. It arrived in 3 days or so and I have only positive things to say about the whole process and the communications with them.

A few months after getting the monitor I thought that it was a defect unit as it wouldnt connect to either my work laptop or pc, using different ports and hdmi cables in the end this turned out to be a Windows problem.
In any case I notified them the same day and got all the info that I needed for the RMA process and they arranged for DHL shipping and everything.
In the end I fixed the issue by replacing the gpu drivers and told them about my experience. The the customer service employee with whom I have communicated the issue contacted me back with a list of things to do and check after gpu driver replacement to make sure that everything was done properly.Cedric Schramm (the cs person) and
CaseKing made a lasting impression for me by being incredibly responsive willing to walk the extra mile when they could just cancel the RMA and not even reply back.

Date of experience: September 07, 2023

A very good experience, the only thing causing a slight worry is that the delivery company they sent my order with was different than what I chose on the checkout. however, the delivery was on time and the components arrived in good order. :) I wholly recommend to anyone.

Date of experience: August 12, 2022

Extreme dissapointment!!!

I have placed the order on the website for a MSI 4080 Super Suprim, card was showing in stock and immediately available upon ordering.
I have placed the order, the confirmation email came, few minutes after I received an email that my order is now being processed.
30 minutes later I receive an email that the product I ordered is no longer available and that there is no ETA and it can takes months until the product comes available, I have sent an email to the CS to request the clarification and received email Back from Customer Support that pretty much repeated the previous automated email, no compassion no sorry nothing, no response as to why they would take my money for a product they do not have, no any kind of response to my questions regarding the order!

If a company that big cannot manage their stock nor are capable of doing their job correctly, they should let us know upon ordering, now over 1300euro are bound and I cannot go to a shop that actually has the availability, and due to caseking I most likely will miss getting a new 4080s card!!!

Extremely unhappy both with their online stock management and their extremely poor customer service team.

Update as of 1/02/24 They have cancelled my order but said that cannot issue the refund immediately.
They are just making sure that I will miss any possible available 4080 super, only because I left negative review.
***Funds refunded after opening a case with PayPal

Take your money elsewhere and don't waste your time with Caseking.de as if you decide to leave them a negative feedback they will hold your money for as long as the can.

Date of experience: January 31, 2024

After my purchase, I realized that one of the product in the list didn't have the reference I expect (probably didn't update my cart accordingly).
Contacted the customer service to request the change and all was done seemlessly in under 1 hour by email.

Date of experience: November 25, 2022

I highly recommend this company!

I ordered multiple PC Parts from CaseKing. Those being:

- A Mid Tower PC Case
- Case fans
- CPU Cooler
- PSU

The purchasing process was very simple and streamlined. Their website has a wide variety of options and was very intuitive to browse.

There were no hidden fee's at checkout, VAT and shipping were shown for each product very clearly.
Products weren't overpriced and were actually quite competitive.

Delivery options were neither minimal nor excessive. I personally went for Basic UPS Shipping to Ireland. One complaint, I did not get any tracking options in my email automatically, however I was able to get the tracking numbers immediately when they were available by going through the support bot which was fine by me. I believe locally they have even more options for delivery.

My products arrived within 5-6 Business Days, so basically after one full week. This shipping was actually faster than Amazon DE from where I had ordered other parts even with Amazon Prime. They arrived later in that week and some even the week after which in total took them 2 weeks. So much for Amazon's speedy delivery they pride themselves on.

In the boxes they threw in the invoice/receipt and even complementary German Candy which was thoughtful. There was no exterior damage to any of the products as far as I can tell, they were boxed well. However I have yet to open the actual boxes and check inside for any damage but I doubt I will find any.

I personally had no reason to contact their customer support but I have heard great things in other reviews.

Overall great experience. No need for any skepticism here, Will definitely shop on the site again and recommend it to all.

Date of experience: July 16, 2024

about to order a pc for 2 - 4k in one month. I hope it arrives safely. It is 11 hours of driving so guys tell me should I order from here (slovenia)? I could also go there personally but I am not too sure since I don't know if they can talk in english.


email: anej.programer2@gmail .com

(remove the space bar in between gmail and . cause they don't allow emails)

Date of experience: June 20, 2022

I bought 2 lian li extension cables for my motherboard and my gpu. After installing both cables my screen started blacking out for acouple of second every 10-15 minutes. I deinstalled and plug the original cables back and the problem was gone. So I sent the cables back to caseking because they sent me defect products and put my custom build pc at risk and asked for a refund because I did not want to reinstall the cables to be precautious. The system might fail due to this cable. What they did was just repairing and sending it back. When I called them and said that I cant put my system at risk because custom build are pretty fragile, they told me to sell them online??

I would not recommend buying from this website they r pretty unprofessional.

Update: Precautious means in this case saving my pc from a system or component failure. Deinstalling the extension cables remedied the problem and I did not confront this problem before installing the extension cables makes them the root cause of the problem. I currently do not have black screens anymore.

Custom pc builds are quite fragile, so an optional component turns out be defective, it must be pretty obvious to not to use it again isnt it?

Thank you for explanining the law to me but suggesting selling the items online is ridiculous customer service behaviour and no customer would take it well?? In addition to that blaming the customer for their unsatisfactory shopping experience is an act of unprofessionalism. Yes it was my first purchase and will be the last thanks to your poor customer service.. Use the bad reviews to satisfy your customers and improve your service, not to attack your customer. As we can see also from the other bad review, you prefer to attack them.

Update 2: You can just keep denying the fault of component you sold, but its the reality. If an optional component such as rgb extension cable causes problems, you wont consider installing it again. For your information the extension cables are just for visuals and do not replace actual power cables! You would understand me if you ever build a pc yourself. And yes every custom build pc is unique for their owner.

Date of experience: August 25, 2023

Horrible experience with international order.

I sent in an order on the 3rd of October. It's international, but still within EU space, so I figured - maybe 3-4 days of delay compared to a local purchase? Yeah, buckle up.

I got same-day shipping (offered at checkout) because it was for my nephew's birthday and I hoped it would make it faster. Same-day shipping was ignored - I would come to find out via several calls to caseking that the option is only for clients in Germany - why would you allow it for someone outside Germany then?

The same-day shipping option was with UPS Express, so I checked it also for another reason - UPS would surely have a tracking number. I wanted to keep track of the shipment because in a few weeks I'd be unavailable, and in case it turned out to have delays - I could have it delivered to a friend, or at least rescheduled. I'd have some semblance of control over what happens to it.

This option that I checked and paid for was ignored. The package was sent via some other courier, that they couldn't provide a tracking number for. It's apparently their own trucks or something? I have no idea, but I was assured it's more expensive and safer than UPS Express. As if just because it's more expensive and safer, that means I should shut up and take it, despite wanting something else? And despite no tracking number?

Fact is, this is why I ordered via UPS. I trust UPS. I don't trust their internal trucks. Which I'd find out - I was right not to.

The order was only shipped on the 11th. 8 days after the 'same-day' shipping I paid extra for.

It is now the 18th of October and I just had my last call with customer service. They had contacted me via mail to request some identification number. I expressed I don't know what that is. They gave me some link explaining that shipments that come into the country need to be declared, and they didn't declare it, so they didn't get the number. My shipment HAS NOT YET ENTERED THE COUNTRY AFTER 2 WEEKS. May I take this point in time to make it apparent that a trip via car from my home city to Berlin would take 17 hours - hardly worth waiting 2 weeks for a package.

Considering how they've been constantly disregarding my options, and how they are now requesting me for information that I as a customer cannot possibly give them and it is in the responsibility of their freighter - I requested a cancellation. At this point I don't trust them, so I am also considering contacting my bank and disputing the charge.

Caseking has no idea what they're doing with regard to international shipping. Their website allows you to select (and pay for) options they don't actually offer. Their shipping company doesn't do their job, and then the customer is asked to do it. Their poor customer support people had to take several calls from me to know the status of the package (which would've been avoided if I had a tracking number) and couldn't help with any of my requests, which - I get that their hands are tied, but then just call it /dev/null, not customer service line.

I don't recommend. But I do look forward to Mike (who I saw was quite active around here) coming in with a reply about how he doesn't think it's unreasonable to ask customers how shipping works, or how tracking numbers are for the birds, or how my choices at checkout are just for curiosity and they'll actually be doing whatever they want to my order.

Date of experience: October 18, 2024

This is one of the few options for computer stores that i have that ships to my country (Cyprus), and the range of products they have is amazing, and the support is good.

Date of experience: August 30, 2022