4,816 total
Adam Miller from Clements WorldWide helped me with my policy. Her called me and allowed me to ask him different questions. After we finished our phone conversation, Adam sent me difference quotes based on how many days I would need the international coverage. He gave me an easy to use link to set up my account and it was all simple and easy to follow.
Date of experience: January 15, 2025
Rhys were looking after my insurance policy for the last 3 years and honestly he was very supportive and generous.
I am really sad that I have to leave as they cover mainly expats so I couldn't get a competitive offer after 3 years.
Thanks Clements
Thanks Rhys
Date of experience: January 16, 2025
Our customer service agent was excellent. However, our experience on the Clements website was awful. The site kept freezing up or resetting, so we were obliged to input our information over and over again. It was a huge waste of time and quite frustrating. But once we abandoned the website and called an agent to generate a quote, he was very great to work with and very responsive to our questions.
Date of experience: January 06, 2025
Amazing Customer Service.
They are always so kind and helpful with any sort of situation whether it is filing a claim or canceling a policy.
Date of experience: June 04, 2024
Overall, the customer service was smooth and quick response time too. I did not make any claim so I can’t speak to that.
I didn’t renew my policy due to cost and other factors but I would recommend their services.
Date of experience: December 09, 2024
Reply from Clements Worldwide
Thank you so much for the wonderful review and the recommendation, Akorede! We appreciate you being a customer and wishing you safe travels. We are here, should you have any questions or needs in the future. - Clements Worldwide
I was able to get all the necessary process performed from home. The quotation, acceptation and finalisation of bring insured took few hours.
Date of experience: January 14, 2025
I was able to immediately talk to an agent who helped with the process.
Date of experience: January 15, 2025
Supportive, helpful and super-quick to reply, keeping me fully informed and up to date, finding solutions for issues as they arose. Well done and thank you Aurora.
Date of experience: January 06, 2025
Reply from Clements Worldwide
Hi Jonathan, thank you very much for highlighting your outstanding experience with us. Aurora is awesome and a great troubleshooter - we are happy that she was so helpful and quick to help you. Safe travels! - Clements Worldwide
Rhys was great 5 star service, I gave 4 star just because the insurance company doesn’t offer no claim protection. Otherwise 3 year dealing with Rhys and always 5 star service
Date of experience: January 07, 2025
Reply from Clements Worldwide
We truly appreciate you taking the time for this review and for the kind words about the great service Rhys has been providing. We are able to offer no claim bonuses but unfortunately are not able to offer no claim protection. Thank you for trusting us with your car insurance and safe driving! - Clements Worldwide
We had some challenges with the system, but William Sheng stepped in and made everything work. I’m not sure I would have pushed through without his support and assurances. He has been incredible, and I look forward to working with him again!
Date of experience: December 30, 2024
Reply from Clements Worldwide
Dear John, We're incredibly grateful for your kind words about William. His dedication to providing exceptional customer support is a testament to the hard work and expertise of our entire team. We're committed to continuously improving our systems and processes and appreciate your input. - Clements Worldwide
I have two cars and a railer insured. Living in Italy. Prices are good, quick responses from miss Barbera, all online what makes it very easy.
Date of experience: January 10, 2025
Reply from Clements Worldwide
So wonderful to hear about your great experience with us and Barbera on our Italy team. We stive to provide our clients with the best and most affordable insurance and a quick professional service. It's nice to get feedback like yours. Thank you for choosing us! - Clements Worldwide
Adam sent a follow up email to my inquiry and was prompt, smart, efficient. He understood our needs and was able to walk us through everything and most important, left us feeling confident that we are being looked after well.
Stewart
Date of experience: December 24, 2024
Reply from Clements Worldwide
Hi Stewart, Thank you for your kind words about Adam and Clements! We're delighted to hear that he was able to address your inquiries effectively and that you feel confident in your coverage. Our team strives to provide clear and comprehensive coverage information to all our clients, and we're glad that Adam was able to achieve that for you. Thank you for choosing us! - Clements Worldwide
Excellent service on two separate occasions now with this company. Very pleased with their service especially with respect to Barbera Federica who is an expert and was very responsive and extremely helpful.
Date of experience: January 09, 2025
Reply from Clements Worldwide
PKS, thank you for this excellent review! How wonderful to hear that Federica and our team were helpful, responsive, and provided you with outstanding service. We appreciate you choosing us for two years now and look forward to serving your insurance needs in the future. - Clements Worldwide
Always good! William was great and reminded me that I needed to renew my policy even though I had forgotten. He was able to help me change my policy to reduce the premium (except for the brokerage fee), and it was all fast and easy. I have always had good experiences with Clements.
Date of experience: December 26, 2024
Reply from Clements Worldwide
Laura, thank you for your kind words! We're delighted to hear that you were able to renew your policy smoothly and that William was so helpful. We always strive to find the best coverage at the most competitive rates for our clients, and we're glad we were able to achieve that for you. We greatly appreciate your continued business and look forward to serving your insurance needs in the future. - Clements Worldwide
Effective prompt action and response. Thank you.
Date of experience: January 14, 2025
Always knowledgeable, thorough, and fast response. Great service.
Date of experience: January 16, 2025
I recently had the pleasure of interacting with Federica Barbera to secure an insurance policy for my car, and I couldn't be more satisfied with the experience. She demonstrated exceptional professionalism and willingness to help providing an efficient and prompt response to my requests.
I am very grateful for the support I received.
Date of experience: January 06, 2025
Reply from Clements Worldwide
Dear Arianna, Thank you so much for your kind words about Federica and your positive experience with Clements Worldwide. Federica is one of the stars on our team, known for her dedication to providing exceptional customer service and her focus on finding the best possible insurance coverage for each client's individual needs. We're delighted to hear that you were satisfied with the efficiency and professionalism Federica demonstrated during your recent interaction. We appreciate your business and look forward to serving your insurance needs in the future. - Clements Worldwide
I REQUESTED TO REMOVE THE TOYOTA CHR FROM THE POLICY BY EMAIL ON 1ST OF DECEMBER. THIS WAS NOT READ NOR ACTIONED...I NOTICED THE CHR WS RENWED AND FUNDS DEDUCTED FROM MY CREDIT CARD. I SENT ANOTHER EMAIL TODAY REQUESTING TO REMOVE THE CHR, RETURN MY FUNDS
Date of experience: December 19, 2024
Reply from Clements Worldwide
Hello Tarek, It sounds unusual for our team to not respond to request like this. We escalated your input and someone should be in touch with you soon. Thank you for your patience. - Clements Worldwide
Julian was a champion! Pulling through in record timing when the demands are high and no one else would answer the call.
100% credit due to Julian's determination and strong work ethic made the impossible seem like just another tuesday.
Youre a true Saint Nick!
Date of experience: December 10, 2024
Reply from Clements Worldwide
Hello Jacob, What an absolutely delightful and creative review—thank you for spreading holiday cheer our way! Your sense of humor is just as great as Julian's determination, and it’s clear he made quite the impression. We'll be sure to let our very own "Saint Nick" know he has earned his spot on the Nice List (again!). Thank you for taking the time to share your experience in such a fun and festive way—it truly means the world to us! 🎅✨Happy holidays. - Clements Worldwide
