The Cotswold Company Reviews

Good afternoon Jo,

Thank you for reaching out to share your concerns regarding your table order. I am truly sorry for the repeated delays, lack of clarity, and the frustration this has caused. It is unacceptable that you’ve had to deal with multiple missed delivery dates and inconsistent communication.

I completely understand how disappointing this experience has been, and I assure you that I take your concerns very seriously. I will personally look into the situation and gather a full update regarding the status of your order, including why these issues have occurred and what can be done to resolve them swiftly.

I will be in touch with you shortly to provide a detailed update and next steps. Please rest assured that I am committed to ensuring you receive the table you ordered as quickly as possible, along with a clear explanation for the delays.

Thank you for your patience while I investigate further. If you have any additional details or questions in the meantime, please don’t hesitate to let me know.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Good morning Drew,

We're thrilled to hear about your exceptional delivery experience! It sounds like Bobby and Mike went above and beyond to ensure a smooth and stress-free furniture delivery for you. We truly appreciate you taking the time to share your positive feedback; it means a great deal to us. We're incredibly proud of our team and their commitment to providing outstanding customer service. Your kind words will be shared with Bobby and Mike, and we hope you enjoy your new furniture!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Good morning Dale Penney,

Thank you for your wonderful feedback! We're thrilled to hear about the exceptional service you received from Ed and Danny. Their professionalism, courtesy, and attention to detail truly shine through in your review. We're delighted that your furniture exceeded your expectations and that the delivery process was seamless and stress-free. We'll be sure to share your kind words with them. We appreciate you choosing us and hope you enjoy your new furniture!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Good morning Mrs Clancy,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our delivery team. It's fantastic to know that Mark and Jordan were friendly, professional, and efficient in delivering and assembling your furniture. Their care in handling your items and their attention to detail in leaving no mess behind is truly commendable. We're delighted you're pleased with the service and the quality of the furniture. We appreciate you taking the time to share your positive comments. We'll be sure to pass on your praise to Mark and Jordan. We value your business and hope you enjoy your new furniture for years to come.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Good morning Anna Dacey,

We're thrilled to hear about your positive experience! It's wonderful to know our team went above and beyond to ensure a smooth delivery, accommodating your last-minute change with such efficiency and courtesy. We truly appreciate you taking the time to share your feedback, highlighting the exceptional service provided by Ed and Dany. Their dedication to customer satisfaction is something we strive for, and your review is a testament to their hard work. We're delighted you're happy with your new furniture and the helpful assistance received. Thank you again for your kind words.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Good morning Lyndon Adams,

We're thrilled to hear your sofa arrived early and that you're absolutely delighted with it! It means a great deal to us that you found the delivery process so smooth and efficient, and we're especially pleased to hear such positive feedback about Kain and Charlie's professionalism and helpfulness. Their dedication to providing excellent service is truly appreciated. We're so glad everything went so well and that your new sofa is perfect for your home. Thank you for sharing your wonderful experience with us!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Good morning Nicola,

We're thrilled you're so pleased with your new shoe bench! It's wonderful to hear it exceeded your expectations, and that the quality and craftsmanship met your standards. We take pride in creating beautiful and durable pieces, and your feedback confirms our commitment to excellence.

We're also delighted to hear about your positive delivery experience with George and Adam. Their dedication to providing exceptional customer service is truly appreciated. It's heartwarming to know they went above and beyond, even accommodating your dog! We'll be sure to share your praise with them. Thank you for taking the time to share your wonderful feedback. We value your business and hope you enjoy your new bench for many years to come.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Good morning David B,

Thank you for your wonderful feedback! We're so pleased to hear you're impressed with the quality of your new dining table, from the wood to the smooth extension mechanism. It's fantastic to know that James and Paul provided a timely and friendly delivery service, going above and beyond by taking away the packaging. We appreciate you taking the time to share your positive experience. We hope you enjoy many happy meals around your new table!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Good afternoon Paul,

We're thrilled to hear about your positive delivery experience on the 9th of January! It sounds like Bobby and Adam went above and beyond to ensure a smooth and pleasant delivery, and we're incredibly grateful for your kind words. Their dedication to providing exceptional customer service is truly appreciated, and we'll be sure to share your feedback with them. We strive to make every delivery a positive one, and your comments highlight the importance of our team's commitment to professionalism and care. We're delighted you chose us and are so pleased you were happy with the service provided. Thank you again for taking the time to share your wonderful feedback. We appreciate your business and hope you enjoy your new dining set for many years to come.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Good morning Rosie,

We're so glad to hear that your issue was resolved! It means a great deal to us that you found our customer service team to be both quick and helpful, especially during the busy holiday season. We truly appreciate you taking the time to share your positive experience and highlight the excellent work of Natasha and Daniel. Their dedication to providing exceptional support is a testament to our commitment to customer satisfaction. We value your feedback and hope you continue to enjoy our products.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Good morning Melissa Ross,

Thank you for your wonderful feedback! We're thrilled you had such a positive delivery experience. We appreciate you highlighting Kain and Kev H's exceptional service; their cheerfulness and helpfulness are a true asset to our team. We'll be sure to share your compliments with them. We value your business and are delighted you're pleased with our service.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Good afternoon Adrian Gregory,

Thank you for your fantastic feedback! We're so pleased to hear about your positive delivery experience on January 10th. It's wonderful to know that Marlon and Constantin provided such excellent service, demonstrating care and professionalism in handling your furniture and navigating the challenges of your staircase. We'll be sure to share your compliments with them; their dedication to providing a great customer experience is truly appreciated. We value your business and look forward to serving you again in the future.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Good afternoon Karen Davies,

Thank you for sharing your feedback. We are sincerely sorry to hear about the issues you've experienced with the delivery process and the challenges in resolving this matter.

We truly value your comments and appreciate your recognition of Paul’s efforts in assisting you. Rest assured, we take your concerns seriously, and our Logistics Team will be in touch shortly to discuss this further and work towards a resolution.

We apologise for any inconvenience caused and thank you for your patience as we address this matter.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Good afternoon Ali,

We're thrilled you're delighted with your Bibury Smoked Oak 3 Drawer Chest! It's wonderful to hear you're so pleased with the quality and appearance – that's exactly what we aim for. We're especially glad you found the delivery service exceptional. Mark and Dave clearly went above and beyond, providing a seamless and stress-free experience, taking care of the packaging and even placing the drawers in your bedroom. That's fantastic to hear, and we'll certainly pass on your positive feedback to them. We appreciate you taking the time to share your experience and are delighted you'd consider us again for your future furniture needs. Thank you for choosing us.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Good afternoon Chris,

Thank you for your wonderful feedback! We are absolutely thrilled to hear you love the quality of your new wardrobe and are delighted with how well it complements your existing bedroom suite. It's fantastic to know that the delivery and assembly process went so smoothly. We're especially pleased to hear such positive comments about Bobby and Adam's professionalism and helpfulness; their attention to detail in laying out the pieces and explaining the assembly process clearly demonstrates our commitment to excellent customer service. We appreciate your recommendation and hope you enjoy your new furniture for many years to come.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor