2,821 total
I found exactly the handwoven rugs I was looking for. Shipping was faster than I expected and the quality is great, especially for the price. I was also pleased with the quality of the undermats. If I need another rug, I'd be happy to buy from Ecarpetgallery again!
Date of experience: November 20, 2023
Great quality rug, superior customer service, arrived quickly and in great shape. I was nervous to order sight unseen but I would not hesitate to order from them again. Truly, every aspect of the experience was outstanding.
Date of experience: June 27, 2024
I was very happy with this company several ago, but there appears to hav been some employee turnover. Although they offer a beautiful and expansive inventory, I will not be buying rugs from ecarpet gallery in the future for these reasons: 2.The customer service is not what ir used to be. 2. They do not specify after one return, customers will be changed a hefty return fee. Five to 7 years ago, I think I was working with the owner. He was flexible, responsive, and accommodating. He made me feel as though he valued my business. I guess I was spoiled by that kind of customer care. Additionally, I lost my password and was locked out of their system for 5-10 days. After several several attempts with their customer service robot, I actually spoke to a real person on the phone, however, they never resolved the password issue.
Date of experience: November 27, 2023
Reply from ECARPETGALLERY
Hi Lisa, thank you for sharing your feedback. We are sorry to hear that you feel management has changed but is in fact the exact same and so is our return policy: https://www.ecarpetgallery.com/us_en/return-policy/
Back in 2017 you returned 2 rugs and were charged a return ship fee of $80.
In 2021 you returned a larger Vintage rug and we waived the return fee on that one.
This December you purchased a small rug during our Black Friday sale and we also proceeded with the return free of charge.
Your most recent return which your 1-star review pertains to is of a large 8x12 vintage rug. We work closely with you on all your orders and do our best to ship you quality handmade rugs quickly. Unfortunately our return policy does mention that your first return is free and all subsequent ones incur a return fee. As an ecommerce company, this is a policy we need to stick to for the nature of the products we sell.
Please feel free to reach us at support@ecarpetgallery.com.
Thank you and Happy Holidays!
My rug is beautiful! It appeared to be waiting for FedEx to pickup for almost a week. Alexander was fantastic and got it out immediately after I called.
After that, I received it quickly.
So VERY HAPPY with my rug!
Date of experience: March 18, 2024
First and most important: Carpets are top quality. Second, the convenience of shopping on-line based on size, color, style, etc., and third, the fast delivery and friendly customer service. Highly recommended.
Date of experience: November 16, 2023
This is the 4th carpet purchased from Ecarpet Gallery. Excellent delivery service. The carpet received corresponds as always to the picture and the description provided on the internet. Good value for the price. What more can you ask for...
Date of experience: November 19, 2023
I "LOVE" all the carpets that I recently bought! The quality and the designs of the persians and tribal
carpets are pure art. Super fast delivery! I would highly recommend ecarpetgallery...... FABULOUS
Date of experience: January 10, 2024
Excellent customer service, year after year. I always look forard to shopping with them. Very happy with my purchase; I received my order as expected.
Date of experience: August 02, 2024
Very happy with our purchase. The carpet is great, exactly as indicated on the website. Delivery was very fast. The delivery guy grumbled about the weight but did deposit it at our door.
Date of experience: November 19, 2023
I was amazed! free shipping of a rug.... across Canada! AND free return if it turned out it wasn't what I was expecting. I felt happy to order knowing there was no huge return fee. As it turned out the photo in the gallery was accurate and the rug was exactly what I want. It is also unique and has that one of a kind feel to it. I'm looking forward to many compliments on it. Would highly recommend ECARPETGALLERY!
Date of experience: November 27, 2023
great website, works well, huge selection, fast delivery. Colour of our carpet was not quite as expected but pretty close. very happy with the quality.
Date of experience: November 25, 2023
If you want to touch base with a cultural rug in your Living Quarters, look no further than E Carpet Gallery. They are a Family-owned Business delivering top-quality hand-woven rugs at never-before-seen low prices no other company can compete with! I will continue to shop with no other E Carpet Gallery whenever I require an Area Rug, unquestionably!
Date of experience: May 03, 2024
Excellent quality, great price and fast delivery. I am a repeat customer and only buy from ecarpet gallery for almost 20 years.
Date of experience: August 18, 2024
This is our first purchase from Ecarpet gallery rather than in person shopping. The website is easy to navigate and the descriptions, especially of colours is very accurate. Colours in pictures were sometimes over-bright. Questions on line were always quickly and personally addressed by Alexander and Athina.
Shipping was next day by FedEx with good notifications. When the carpet arrived we realized the size on the website was smaller than on the carpet’s label. I left a message that evening and when I followed up in the morning Alexander had already had a meeting with his warehouse staff. He made it as easy as he could to replace the carpet even before he received the returned carpet. We are very happy with the replacement especially as it is a new wool carpet and has had almost no shedding before first vacuuming.
Since we were so pleased with our 10ft round rug we bought two small rugs to complement it and also had a great experience.
Date of experience: December 13, 2023
Great experience. I bought 2 one oriental (from Afghanistan) and Persian rug. Both rugs are beautiful and price was awesome for the quality of rugs that I purchased.
The service is great as well. I ordered and rug was read for pick up same day.
Date of experience: December 11, 2023
Received my carpet very fast ! it’s beautiful quality and colors. I love it ! just like how it was in the picture. Very very happy would order again from this company.
Date of experience: August 20, 2024
Excellent prices for the carpets. Good selection. Fast delivery. Have now bought several from them. Much cheaper than if I had traito India to buy them. Very happy with the service.
Date of experience: November 27, 2023
I just bought two beautiful rugs, this is my second purchase from Ecarpetgallery and I could not be happier! The photos and descriptions where spot on.
Date of experience: April 19, 2024
I would say that the transposed photos of different carpets shown in my space really helped me decide on the final choice.
Date of experience: June 27, 2024
Ecarpet Gallery is the only place to online shop for outstanding quality rugs and fantastic customer service. Shipping time is excellent via FedEx, and items are carefully packaged. Thanks again to Alexander for answering my questions about a product. The customer service team is always helpful before and after a sale.
Date of experience: January 02, 2024
