Evaldina was great!
Evaldina was very helpful resolving my question and coming up with a great solution
Date of experience: January 13, 2025
Company activitySee all
Reviews4.7
2,126 total
Sort:
Mercer was the consummate professional
Mercer was the consummate professional! She was extremely knowledgeable, polite and professional. She provided excellent customer service in explaining issues regarding our company billing. She is a definite compliment to management. Thank you again Mercer! Based upon our interaction, I definitely feel valued as an E-fax customer.
Date of experience: January 03, 2025
Reply from eFax
Thank you so much for your wonderful feedback Mia and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Mercer. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
You can port your number in, but forget about porting it out
I ported to efax a cell number I wanted to keep alive while working abroad. I rarely used the service. But when it was time to port the number out, it was a nightmare. I would not touch efax services again, even with a 30-ft pole. Their customer service is non-existent, and their requirement to port your number to another provider is draconian. My current internet provider (Xfinity) refused to comply with their burdensome requirements, and I had to go to another mobile company (T-Mobile) with a higher service to finally port the number I initially ported in.
Date of experience: December 25, 2024
Reply from eFax
Hello,
This is certainly not the impression we wish for you to have. We are sorry to hear you had issues porting your number out. Our company policy will allow you to port any number out of our network with out any issues as long as your new carrier forward the request with a copy of your LOA/LSR to port@consensus.com and information must match what we have on file for your account and the port out pin will be released by our porting team. In regard of our customer service availability we are always here we have 24 hours 7 days a week service.
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
The services has been great for many…
The services has been great for many years, I just recently called to cancel my subscription, but only because my current job does not require faxing and the only other need for faxing was tax preparation. But the tax preparers have moved to secure upload links, no longer using fax. If you NEED faxing, incoming and outgoing, it's still very well worth it.
Date of experience: December 16, 2024
Reply from eFax
Thank you M D for taking the time to leave us a 5-star review. We are very thrilled to know that you're satisfied with the service. We are sorry to see you go.
Should you need any assistance please do not hesitate to reach out to us at socialsupport@efax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
eFax Support team
Superb customer service experience
I do not use my fax account often, but when the need for fax arises, it is an emergency. Lack of access makes me frantic, so when I called for help today, I was like a crazy woman.
Megha went above and beyond to resolve my problem and to keep me calm while she did so. I was amazed at and grateful for her kindness and patience as we worked through the issues (all of which appeared to be my own fault).
Tech support sometimes gets a bad rap (often from me), but my experience today was perfect. If every representative were like Megha, I would never complain about tech support again.
Date of experience: December 11, 2024
Reply from eFax
Thank you so much Rhonda for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Megha.
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
I open a 7-day free trial one day and…
I open a 7-day free trial one day and the next day it didn't work. I contacted representative Minh and he found out the reason, why. My fax number was closed and given to someone else. WTH! At least I did not give the number out. I did open up another free trial period and will see how things go the next 7-days. If things goes well, I will upgrade. Thanks again! D
Date of experience: December 17, 2024
Date of experience: December 16, 2024
Reply from eFax
Thank you so much Dee for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Minh. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
Eveldina Z helped me and the customer…
Eveldina Z helped me and the customer service was beyond what I was expecting. I was walked through everything and even told what to look out for I really enjoyed this interaction and efax is one of the top companies for me. I will recommend it to everyone looking for an online fax company.
Date of experience: December 05, 2024
Reply from eFax
Thank you so much John for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Eveldina.
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
Moe made it happen for me!
Moe made it happen that I didn't cancel my subscription. He provided me other option of using Efax, which were not mentioned to me until now. He is a great individual with such a peasant personality. I wish every customer service person is like him. Thank you Moe and keep on being you!!!
Date of experience: November 19, 2024
Reply from eFax
Thank you so much Joe for the incredible feedback and review regarding your interaction today with Moe. Moe is an amazing CS rep and this will certainly make his day. Please feel free to reach out to our team anytime at socialsupport@efax.com should you have any additional questions or require additional support. We are always here to help.
Many Thanks,
eFax Support Team
Pleasant experience
I had just joined your services and needed some help. Marijuana S was very patient with me and detailed in getting me the help I needed. She also taught me something new about faxing. Happy to experience professional, knowledgeable, friendly, and pleasant customer service.
Date of experience: November 20, 2024
Reply from eFax
Hello Gwen,
Many thanks for the wonderful review and feedback regarding your recent interaction with Marijana. We are so pleased she was very helpful in assisting you in your account needs. Please feel free to reach out to us anytime at socialsupport@efax.com should you require any additional support.
Many Thanks
eFax Support Team
Megha was EXCEPTIONAL
Megha was EXCEPTIONAL. She went out of her way to assist me. I was ready to cancel my service but decided to leave it open because of Megha, Very caring person.
Date of experience: December 12, 2024
Reply from eFax
Thank you so much Theodore for your wonderful feedback and We appreciate you for sharing your experience here and thank you for your loyalty. We will ensure to forward your feedback to Megha.
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
My customer service rep was awesome!
My customer service rep, Iraia M.,was a total sweetheart! Helped me with all of my questions, very gracious with me throughout the entire process. She made sure I had all the info I needed. Honestly, if I was her employer, I would give her a huge raise! Thank you, Iraia!
Date of experience: December 10, 2024
Reply from eFax
Thank you so much JJ for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Iraia.
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
She was very patient with me and help…
She was very patient with me and help me navigate the new website to edit my default pmt. i couldnt have been helped any better
Date of experience: December 18, 2024
Reply from eFax
Thank you so much Becky for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Megha. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
I spoke with Mohd Qutifan regarding my…
I spoke with Mohd Qutifan regarding my issues with accessing my existing account. He immediately knew how to fix the issue (it was a cookies issue with the browser i was using), and he walked me through how to fix it. He was incredibly polite, professional, and helpful, and he made the support experience a truly positive one! Thank you.
Date of experience: November 26, 2024
Reply from eFax
Hello Mandala,
Thank you so much for the wonderful feedback regarding your
recent interaction with Mohd. We are very happy to hear that Mohd was polite, professional and helpful in assisting you with your account needs. We will be sure to share your kind feedback with Mohd. Please feel free to message us anytime at socialsupport@efax.com should you require any additional support.
Many Thanks,
eFax Support Team
Mercer was awesome!!!
Mercer was awesome! We setup an online account to send some urgent and important documents. Our schedules are hectic and we inadvertently typed the wrong email address and had to reach out to tech support. Mercer was efficient, professional and friendly and I felt like she not only understood my concern but cared. She was able to immediately verify our identity and correct the email address.
We were then able to verify our email and use the services we paid for. The ability to prioritize the customer you are speaking with in the moment as if no one else mattered is a truly a great customer experience. Thank you Mercer! (ref:!00D3001Siv.!500Vu0Gi5Z3:ref)
Date of experience: October 31, 2024
Reply from eFax
Hello Regina,
Thank you so much for the wonderful feedback regarding your
recent interaction with Mercer. We are very happy to hear that Mercer was efficient, professional ,friendly and helpful in assisting you with your account needs. We will be sure to share your kind feedback with Mercer. Please feel free to message us anytime at socialsupport@efax.com should you require any additional support.
Many Thanks,
eFax Support Team
Brilliant- not only for the service but…
Brilliant- not only for the service but for the customer service; was charged on my account due to my mistake in late cancellation but the customer assistant Nicoleta L not only helped me on cancellation but also made a refund. Brilliant. Thank you Nicoleta L. you are star!!!
Date of experience: November 12, 2024
Reply from eFax
Hello WM Amz,
Thank you for taking time out of your day to send us such a wonderful review and feedback regarding your recent customer interaction with Nicoleta. We are thrilled she was so helpful in assisting you with your account needs. We are sorry to see you go but should you ever wish to resume service with us, we would love to to have you back. Please feel free to message us anytime at socialsupport@efax.com.
Many Thanks,
eFax Support Team
Professional and courteous
She was professional and courteous, gave great information and went out of her way to get what I needed.
Date of experience: December 16, 2024
Reply from eFax
Thank you so much for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Megha.
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
Reliable and very easy to use.
We have used eFax for several years, and have not experienced any technical problems of any kind. We needed some support while setting up eFax, but Eveldina (eFax Customer Service Advisor) sorted it out with her quick response. Our need for support is probably a sign of our incompetence rather than anything else. eFax has been running smoothly for many years!
Date of experience: August 13, 2024
Reply from eFax
Many thanks, Morten for the wonderful feedback and 5-star review! We are so pleased to learn that you are a long-time user and loyal client and that when you needed our guidance, Eveldina was on hand to assist. It is clients like yourself that make what we do so worthwhile. Thank you again for your patronage. Please feel free to message our team anytime at socialsupport@efax.com should you require any additional assistance or simply have questions.
Many Thanks,
eFax Support Team
if you look at most of the 1-3 star…
if you look at most of the 1-3 star reviews, most of them talk about the cancellation process being harder than it should be.
That was my issue. I couldn't cancel online, I couldn't submit a 'contact online support' application and had to call and speak to someone to actually cancel the account. Something to keep in mind for.
I spoke to Elizabeth, and she was friendly and helpful. Cancelled the account is 3 minutes.
Aside from that, it was easy to fax for me (i only had to fax one item)
Date of experience: December 09, 2024
Reply from eFax
Hello Galaxy, Thank you for all the feed back. The only thing you might not see the cancellation option if the account has a past due amount on it or A cache and cookies issue on the browser you are using. We are very sorry to see you go! you are more than welcome to comeback any time. We are very happy to hear that Elizabeth, provided you with such a pleasant experience and was friendly and helpful and able to resolve your cancellation request. Should you need any assistance please do not hesitate to reach out to us at socialsupport@efax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
eFax Support Team
Minh was very helpful on the service…
Minh was very helpful on the service call. Very pleasant and laid back as I tried to figure out what I was doing. If was not working correctly he politely asked me to hold on while he fixes the concern. Minh was striving for the best customer services I have ever received. Corporate will need to put him in a bottle and use on all their customer service calls'
Nice work Nimh
Date of experience: October 27, 2024
Reply from eFax
Thank you so much Ronald for the fabulous review in regards to your recent interaction with Mihn. We appreciate you taking the time to share your feedback with us and this will truly make Mihn's day. Should you have any additional concerns or questions, please feel free to message us at socialsupport@efax.com. we are always here to help.
Many Thanks,
eFax Support Team