4.6
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
I was overwhelmed by the excellent and courteous service I received from Moe (if I got his name right) and his patience in dealing with the complex problem I had given him to deal with. It was absolutely the best customer service experience I have had in my life.
Used this service for many years- excellent customer service and great service
Thank you
I had a great experience with my agent because he had solved my issue in seconds. He was very professional and courteous, it didn't take him much time to make sure that my account was in good standing. Thank you.
I called to inquire about not being able to get into my account and Elizabeth V. was very helpful and understood that I was having a Senior moment. LOL! Thank you so much Elizabeth for understanding and helping me to solve the problem.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
United States
4.6
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
if you look at most of the 1-3 star reviews, most of them talk about the cancellation process being harder than it should be.
That was my issue. I couldn't cancel online, I couldn't submit a 'contact online support' application and had to call and speak to someone to actually cancel the account. Something to keep in mind for.
I spoke to Elizabeth, and she was friendly and helpful. Cancelled the account is 3 minutes.
Aside from that, it was easy to fax for me (i only had to fax one item)
Date of experience: December 09, 2024
Reply from eFax
Hello Galaxy, Thank you for all the feed back. The only thing you might not see the cancellation option if the account has a past due amount on it or A cache and cookies issue on the browser you are using. We are very sorry to see you go! you are more than welcome to comeback any time. We are very happy to hear that Elizabeth, provided you with such a pleasant experience and was friendly and helpful and able to resolve your cancellation request. Should you need any assistance please do not hesitate to reach out to us at socialsupport@efax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
eFax Support Team
Excellent service. Very knowledgeable. Very Professional. Very friendly and easy to work with. And this was all on a Sunday morning.
Date of experience: December 08, 2024
Reply from eFax
Thank you so much Jim for your wonderful feedback about Mohd and We appreciate you for sharing your experience here and we are very happy to hear that Mohd was very knowledgeable, very professional, very friendly and easy to work with. we will ensure to forward your feedback to Mohd.
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
Eveldina Z helped me and the customer service was beyond what I was expecting. I was walked through everything and even told what to look out for I really enjoyed this interaction and efax is one of the top companies for me. I will recommend it to everyone looking for an online fax company.
Date of experience: December 05, 2024
Reply from eFax
Thank you so much John for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Eveldina.
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
I was helped by Minh this afternoon. It all went smoothly, and he stayed with me to ensure that the instructions made sense to me and I was able to implement them. Just like it should be.
Date of experience: December 03, 2024
Reply from eFax
Hello Peter,
Thank you so much peter for the fantastic feedback regarding your recent interaction with Minh. We are so pleased that Minh was very helpful in assisting you in your account needs. Please feel free to reach out to us anytime at socialsupport@efax.com should you require any additional support.
Many Thanks
eFax Support Team
Reply from eFax
Hello Daniel,
Thank you so much Daniel for the fantastic feedback regarding your recent interaction with Our customer care. We are so pleased that our customer care representative was very helpful and efficient in assisting you in your account needs. Please feel free to reach out to us anytime at socialsupport@efax.com should you require any additional support.
Many Thanks
eFax Support Team
Eveldina, my customer service representative, was positive, courteous, and professional. Her optimistic tone and quick support made my early Monday morning interaction with eFax a positive experience
Date of experience: December 02, 2024
Reply from eFax
Thank you so much Ron for the fantastic feedback regarding your recent interaction with Eveldina. We are so pleased that Eveldina was very positive, courteous, and professional in assisting you in your account needs. Please feel free to reach out to us anytime at socialsupport@efax.com should you require any additional assistance.
Many Thanks
eFax Support Team
I spoke with Mohd Qutifan regarding my issues with accessing my existing account. He immediately knew how to fix the issue (it was a cookies issue with the browser i was using), and he walked me through how to fix it. He was incredibly polite, professional, and helpful, and he made the support experience a truly positive one! Thank you.
Date of experience: November 26, 2024
Reply from eFax
Hello Mandala,
Thank you so much for the wonderful feedback regarding your
recent interaction with Mohd. We are very happy to hear that Mohd was polite, professional and helpful in assisting you with your account needs. We will be sure to share your kind feedback with Mohd. Please feel free to message us anytime at socialsupport@efax.com should you require any additional support.
Many Thanks,
eFax Support Team
I had just joined your services and needed some help. Marijuana S was very patient with me and detailed in getting me the help I needed. She also taught me something new about faxing. Happy to experience professional, knowledgeable, friendly, and pleasant customer service.
Date of experience: November 20, 2024
Reply from eFax
Hello Gwen,
Many thanks for the wonderful review and feedback regarding your recent interaction with Marijana. We are so pleased she was very helpful in assisting you in your account needs. Please feel free to reach out to us anytime at socialsupport@efax.com should you require any additional support.
Many Thanks
eFax Support Team
Elizabeth V. was so very helpful and kind! She took the time to understand me and went above and beyond to help me with my issue and explained everything to me. You should be very proud to have her as an employee!
Date of experience: November 20, 2024
Reply from eFax
WOW! What a wonderful review and such well-deserved praise for the amazing Elizabeth. We so very much appreciate you taking the time to share your feedback with us and I can assure you that your words will brighten her day.
Please feel free to message us anytime at socialsupport@efax.com should you require any additional assistance as we are always here to help.
Many Thanks again,
eFax Support Team
Reply from eFax
Many Thanks, Ribal for the kind words of praise for Marijana. We are delighted that she was able to assist you with your account. Please feel free to message us anytime at socialsupport@efax.com should you have any additional questions or require further assistance. We are always here to help.
Take Care,
eFax Support Team
Moe made it happen that I didn't cancel my subscription. He provided me other option of using Efax, which were not mentioned to me until now. He is a great individual with such a peasant personality. I wish every customer service person is like him. Thank you Moe and keep on being you!!!
Date of experience: November 19, 2024
Reply from eFax
Thank you so much Joe for the incredible feedback and review regarding your interaction today with Moe. Moe is an amazing CS rep and this will certainly make his day. Please feel free to reach out to our team anytime at socialsupport@efax.com should you have any additional questions or require additional support. We are always here to help.
Many Thanks,
eFax Support Team
While there was a brief wait time , once answered She was quick to teach and resolve my problem. Thank you So very much.
Date of experience: November 18, 2024
Reply from eFax
Hello Joseph,
Thank you for sharing your feedback with our Team and for letting us know how Eveldina was able to resolve any issues you were having accessing the website for sending. With your eFax account, you may also send faxes using all registered sending emails on file as well as our mobile app which is available for iOS and Android devices. Please reach out to us anytime at socialsupport@efax.com should you have any additional questions as we are always here to help.
Many Thanks,
eFax Support Team
Thank you for you help in cancelling my subscription. You were vey helpful and addressed all my concerns
Date of experience: November 15, 2024
Reply from eFax
Hello Lonna,
Many thanks for the feedback regarding our wonderful CS agents. We greatly appreciate your taking the time to share your feedback with us. We also very happy that our CS agent was able to assist you with your account cancellation.
We are sorry to see you go but should you ever wish to resume service, please let us know at socialsupport@efax.com as we would love to have you back.
Many Thanks,
eFax Support Team
Minh was awesome and worked late and I got right through to customer service and he helpedquickly
Date of experience: November 14, 2024
Reply from eFax
WOW! Thank you so much Ruperto for the fantastic feedback and top-notch review in regards to Mihn! This will certainly put a smile on his face. Please don't hesitate to reach out to our Team anytime at socialsupport@efax.com should you have any additional questions as we are always here to help.
Many Thanks,
eFax Support Team
Date of experience: November 14, 2024
Reply from eFax
Thank you Betty for sharing your feedback with us as it relates to your recent interaction with Mihn. We will be sure to let him know how pleased you were with his assistance. Should you require any additional assistance or simply have questions, feel free to message us at socialsupport@efax.com.
Many Thanks,
eFax Support Team
Date of experience: November 14, 2024
Reply from eFax
Hello LGM,
Thank you for sharing your kind feedback regarding your recent interaction with Elizabeth. We greatly appreciate the 5-star review as well. Please feel free to message us anytime at socialsupport@efax.com if you require additional assistance, as we are always here to help.
Many Thanks,
eFax Support Team
Very helpful and knowledgeable of position
Date of experience: November 13, 2024
Reply from eFax
Hello Doris,
Many thanks for the wonderful review and feedback regarding your recent interaction with Marijana. We are so pleased she was on hand to assist you. Please feel free to reach out to us anytime at socialsupport@efax.com should you require any additional support.
Many Thanks,
eFax Support Team
Minh was very helpful. The first person that I talked to (before Minh) was not. The eFax service in general was fair and reliable. My discomfort is with customer service and the cancelation procedure protocol. I tried to do the cancelation myself online and I was unsuccessful. I tried to recover my password and the eFax website was unresponsive everytime i try to add a new password. I think you guys can do a better job making it user friendly.
Date of experience: November 12, 2024
Reply from eFax
Thank you Will for sharing your feedback with us. We are pleased that Mihn was on hand to assist you with your account closure and we sincerely apologize for any issues you experienced while navigating the online cancel portal and website. This is certainly not the experience we want our customers to have.
Your feedback is important to us and should you have any additional questions or concerns, please let us know at socialsupport@efax.com.
Many Thanks,
eFax Support Team
Elizabeth was so nice and so helpful. I am a first time customer and I super appreciate her direct instructions and she answered all my questions quite effectively!
Date of experience: November 12, 2024
Reply from eFax
Many thanks, Jessica for the fantastic review and feedback regarding your recent interaction with Elizabeth. She truly is a GEM!
We are delighted she was on hand to answer all of your questions and was so helpful. Please let us know if we can be of further assistance as we are always here to help. You can message our team anytime at socialsupport@efax.com.
All the best,
eFax Support Team
Brilliant- not only for the service but for the customer service; was charged on my account due to my mistake in late cancellation but the customer assistant Nicoleta L not only helped me on cancellation but also made a refund. Brilliant. Thank you Nicoleta L. you are star!!!
Date of experience: November 12, 2024
Reply from eFax
Hello WM Amz,
Thank you for taking time out of your day to send us such a wonderful review and feedback regarding your recent customer interaction with Nicoleta. We are thrilled she was so helpful in assisting you with your account needs. We are sorry to see you go but should you ever wish to resume service with us, we would love to to have you back. Please feel free to message us anytime at socialsupport@efax.com.
Many Thanks,
eFax Support Team
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
