3,256 total
Outrageous collectors of data for profit, masquerading as aides to Estate Agents. I would not be at all surprised if the Estate Agents get paid by Goodlord for every one they put through their system.
YOUR DATA WILL BE SOLD - YOU'VE BEEN WARNED.
Date of experience: January 28, 2025
Once again, Joseph was incredibly helpful and brought such positive energy. Thanks so much!
Date of experience: January 27, 2025
Great service from Michael, from the initial correspondence. Prompt delivery of quotations and various options available. Very easy to deal with and have confidence in the product that I've chosen, with his professional knowledge. Impressed that I wasn't given the sometimes intimidating 'over-sell' treatment that can occur with 'pushy' sales people.
Date of experience: January 22, 2025
The sales rep was polite, was not pushy at all, allowed me plenty of time to think and consider and called me back exactly when they said they would.
They explained everything very clearly and allowed me to make an informed decision without rushing.
The product was very high quality and at a competitive price too.
Very professional indeed.
Date of experience: January 16, 2025
If Tili contact you through goodlord, you are NOT OBLIGED to use them.
A very bad and clumsy service, with a strange and opaque chat function where a form would suffice.
Then sold my data to 'tili', who spent weeks pretending their services (signing up for wifi, energy, council tax) were a mandatory part of moving house. This is not the case, you don't have to use them and will probably get a better deal elsewhere.
Date of experience: January 22, 2025
This is the first time I've used Goodlord as part of a new tenancy and I was really impressed. It was super easy to use, the bot feature helps you navigate through each step and it's good to see where you are in the process of finalising your referencing/payments. Took me 20 mins max to complete everything. If I ever have any future tenancies, I hope that the landlord or agency use Goodlord!
Date of experience: January 13, 2025
I have just had about the most amazing agent experience on the platform. I needed assistance and Poppy (amazing agent) , took time to understand my query and respond in a professional, polite and appropriate manner.Its easy to feel like you are chatting to a not on these chats but Poppy managed to make it feel like a real human experience which represents a great customer-centered approach by the agent and a great show of competence by Poppy. Truly amazing support. Keep up the good work.
Date of experience: January 16, 2025
Lucas was great, he really helped me out when trying to sort a technical issue
Date of experience: January 22, 2025
Goodlord will bombard you with what might be just to generate more attention to their company. If you want to waste your time keep reading Goodlord conjecture. When the law is Renters Reform is passed that is the only time to take notice.
Goodlord DO NOT RESPOND TO THIS EMAIL LIFE IS SHORT
Date of experience: January 20, 2025
Very professional.
Their demands are tough but it is the way it should be to check if the tenant comply ( which was my case ).
When I become landlord one day , won't hesitate to use them.
Felipe Torres
Date of experience: January 16, 2025
The service was so quick and efficient, no hassle, filling in the details took 20mins max and full referencing completed before end of day. I've done referencing though good lord twice for different properties and both have been really smooth. 10 out of 10
Date of experience: January 06, 2025
Very rude people on the phone and then having to chase constantly for an update to be told there is no time frame etc. When open banking wouldn't work had to send in payslips and hr details which done and still got rejected but wouldn't tell me why. Would never use an estate agent that uses goodlord again.
Date of experience: January 16, 2025
Thank you, Naiya - appreciated your speedy response and you sorted my problem within a short space of time!
Date of experience: January 20, 2025
Goodlord were extremely helpful with me when I was struggling to fill everything in. The people I spok ewith did everything they and sorted my queries quickly and easily. Would recommend
Date of experience: January 17, 2025
I had an ongoing issue with receiving messages about delayed payment and I contacted their customer support. Lucas, the agent, solved the issue right away by contacting personally the Rent Collection team. Thank you very much for your resolving the issue immediately.
Date of experience: January 16, 2025
Joseph was extremely friendly and superb at explaining everything I needed to know. Couldn't have asked for more!
Date of experience: January 20, 2025
Attentive and helpful, the person I spoke to was friendly and talked clearly through all the options I might have so that I could get the cover I wanted at my preferred price
Date of experience: January 13, 2025
Easy to use and very quick for referencing , the whole process was so simple
Date of experience: January 21, 2025
Avoid it, they collect your sensitive information and sell it for other organisations, don't be surprised if you fail to buy home or vehicle after giving them your sensitive personal information.
Date of experience: January 24, 2025
Paul the advisor was really helpful, he went through all the options and only added what I wanted, he didn’t try to convince me to add anything I didn’t want.
Overall a very pleasant experience
Date of experience: January 02, 2025
