3,271 total
Goodlord were extremely helpful with me when I was struggling to fill everything in. The people I spok ewith did everything they and sorted my queries quickly and easily. Would recommend
Date of experience: January 17, 2025
If Tili contact you through goodlord, you are NOT OBLIGED to use them.
A very bad and clumsy service, with a strange and opaque chat function where a form would suffice.
Then sold my data to 'tili', who spent weeks pretending their services (signing up for wifi, energy, council tax) were a mandatory part of moving house. This is not the case, you don't have to use them and will probably get a better deal elsewhere.
Date of experience: January 22, 2025
Lucas was great, he really helped me out when trying to sort a technical issue
Date of experience: January 22, 2025
The person who contacted me was very clear
Date of experience: January 30, 2025
Thank you, Naiya - appreciated your speedy response and you sorted my problem within a short space of time!
Date of experience: January 20, 2025
Attentive and helpful, the person I spoke to was friendly and talked clearly through all the options I might have so that I could get the cover I wanted at my preferred price
Date of experience: January 13, 2025
Paul the advisor was really helpful, he went through all the options and only added what I wanted, he didn’t try to convince me to add anything I didn’t want.
Overall a very pleasant experience
Date of experience: January 02, 2025
Goodlord will bombard you with what might be just to generate more attention to their company. If you want to waste your time keep reading Goodlord conjecture. When the law is Renters Reform is passed that is the only time to take notice.
Goodlord DO NOT RESPOND TO THIS EMAIL LIFE IS SHORT
Date of experience: January 20, 2025
Joseph is a super helpful and cheerful dude. Hes nice to speak to on the phone
Date of experience: January 30, 2025
Joseph was extremely friendly and superb at explaining everything I needed to know. Couldn't have asked for more!
Date of experience: January 20, 2025
Very rude people on the phone and then having to chase constantly for an update to be told there is no time frame etc. When open banking wouldn't work had to send in payslips and hr details which done and still got rejected but wouldn't tell me why. Would never use an estate agent that uses goodlord again.
Date of experience: January 16, 2025
Heather was super helpful. She managed to sort my problem in less than a minute through, what i can call it, a genius platform, in which you can share the screens and she could see/guide me what my next step is to do. Many thanks again Heather!
Date of experience: January 07, 2025
They get everything done for you on time.
Really appreciate their work. Very professional and helpful.
Been in contact with jack, does his best. ��
Keep it up
Date of experience: January 08, 2025
Easy to use and very quick for referencing , the whole process was so simple
Date of experience: January 21, 2025
Heather was excelent and spot on. Sorted out my problem in 2 seconds and reassured me at every step. Made me feel confident and not scared to follow the steps she asked me. Thank you again.
Date of experience: January 03, 2025
No doubt 5 stars! Joseph couldn't have been more friendly, helpful & considerate with his service. It is always so nice and reassuring when speaking to someone who is enthusiastic, professional and clearly knows their stuff. Thank you very much again, Joseph!
Date of experience: November 14, 2024
Everyone is always courteous accommodating and fully understand the need for a speedy rectification - thank you, as always.
Date of experience: January 30, 2025
I had a great customer service from Joseph who was very polite and helped me sort out the issue I was having with Goodlord/Vouch very quickly! :)
Date of experience: January 02, 2025
After a few technical hitches with online application, I managed to speak with the most friendly, helpful lady - Poppy, who guided me effortlessly through the whole process. Thank you so so much. She's a great asset to your company.
Date of experience: November 22, 2024
Heather has answered quite a few queries for us since we first onboarded with Goodlord and has been super helpful and very quick in getting back to us. It's a real relief to know there is good, on-going support.
Date of experience: November 25, 2024
