Garden State Tile Reviews

777  Excellent
TrustScore 5 out of 5

4.9

In the Bathroom Remodeler category

Write a review

Company activitySee all

Reviews4.9

777 total


Sort:


Rated 5 out of 5 stars

First experience with GST was to buy …

First experience with GST was to buy tile for our sons new bathroom. Glenn was great. He knows his product, which is not found in big box stores. We returned to Glenn again in helping to do our two bathrooms in our new home and living area. All projects came out great!

Date of experience: October 13, 2017

Reply from Garden State Tile

Thank you for sharing your experience with Glen and Garden State Tile. We are absolutely delighted to hear that your experience brought you back! Wishing you much happiness in your new home......

Advertisement

Rated 5 out of 5 stars

Would use again in a heartbeat.

Responsive, organized, helpful, would use again in a heartbeat.

Date of experience: October 12, 2017

Reply from Garden State Tile

We appreciate your kind words and hope we have an opportunity to work with you again soon!


Rated 5 out of 5 stars

Excellent service & tile

Excellent service. We love our tile from garden state tile.

Date of experience: October 12, 2017

Reply from Garden State Tile

All of us here at Garden State Tile want to thank you for leaving such a nice review and nothing makes us happier than learning you love your tile!


Rated 5 out of 5 stars

My experience at Garden State Tile was …

My experience at Garden State Tile was incredible! Michelle Myer presented exactly what I described for three areas and matched the grout choices perfectly. She exhibited such enthusiasm and expertise during the process. Thank you for making it so easy-what a pleasure!

Date of experience: October 12, 2017

Reply from Garden State Tile

We really believe that "Together We Can Design for Life". Thank you so much for sharing your experience, especially your acknowledgment of Michelle's talent!


Rated 5 out of 5 stars

I loved Garden States wide array of …Garden State Love

I loved Garden States wide array of gorgeous tile to select from. My favorite part was working with Jen, she was helpful, knowledgeable and fun! I highly recommend !

Date of experience: October 12, 2017

Reply from Garden State Tile

Jen is amazing! Thank you for recognizing her along with our product offerings.While we love all things tile and stone, it's our people who truly make the magic!

Advertisement

Rated 5 out of 5 stars

Beautiful look!

Garden State ordered just the "right" white beveled tile to match my cabinets. The total look is beautiful!

Date of experience: October 12, 2017

Reply from Garden State Tile

We are thrilled and thankful to be part of your new backsplash!


Rated 1 out of 5 stars

Don't Bother

The people in the "store" acted like they couldn't care less that we were there. Then, when my contractor picked up what we ordered, it was the wrong thing. Guess if they cared they'd get the order right.

Date of experience: October 12, 2017

Reply from Garden State Tile

Totally unacceptable! We cannot apologize enough. GST is grateful for your candor and assure you that this is being immediately addressed. Service is our signature and regrettably unrecognizable in your transaction.
If there is anything at all we can do for you, please reach out to nss@gstile.com.
Hopefully, you will offer us another opportunity to demonstrate our commitment to service!


Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service. The best in Northern NJ! The selection is terrific, and the quality of the goods is first class.

Date of experience: October 12, 2017

Reply from Garden State Tile

We appreciate you taking the time to review, Bob! Thanks for recognizing what we believe our brand is all about.......


Rated 5 out of 5 stars

Personal Touch

I worked with Janet in the selection of tile for my powder room. She was personable, professional and a talented designer. I could not have done this job without her direction.
When the trim tile was damaged Garden State took it back and insured that it was replaced immediately.

Date of experience: September 01, 2017

Reply from Garden State Tile

Thank you Pat! What a wonderful testament to Janet's talent. Sorry for the trim snafu but we will always work hard to make it right! Thanks for choosing Garden State Tile.

Advertisement

Rated 5 out of 5 stars

We were extremely happy with our …

We were extremely happy with our experience with Garden State Tile. The showroom is beautiful and very easy to navigate - the displays are clean, organized, and constantly updated. We were impressed with their array of options and absolutely love what we selected. Our questions were always answered immediately and the Saturday hours were very helpful. Our tile arrived right when they said that it would and was a very easy process. The tile went in yesterday and we can't get over how great it all looks!

Date of experience: August 25, 2017

Reply from Garden State Tile

Thanks Leslie! We are so pleased you took the time to share your experience. Wishing you much happiness with your new tile design.


Rated 5 out of 5 stars

Replacing Pool Tiles

I needed to replace some pool tiles that had been discontinued. Garden State Tile helped me pick out new complementary tiles. They arrived quickly and for a fair price.

Date of experience: August 25, 2017

Reply from Garden State Tile

Thanks for letting us know. Sometimes those repairs can be most difficult! We are so glad we were able to help.


Rated 5 out of 5 stars

great selection

great selection , sales rep was outstanding, no pressure, went out of their way to help me make a decision. Would not hesitate go back to them for another project. Had a great experience. I had gone to a few other places , won't have to do that next time, I'm going straight back to Garden State Tile !!!

Date of experience: August 25, 2017

Reply from Garden State Tile

You made our day and we look forward to seeing you again too!

Advertisement

Rated 5 out of 5 stars

Very professional and personable staff

Very professional and personable staff. Overall pleasant experience

Date of experience: August 25, 2017

Reply from Garden State Tile

We're really glad you chose Garden State Tile and much thanks for taking the time to comment!


Rated 5 out of 5 stars

i had a wonderful experience shopping …

i had a wonderful experience shopping at your store with the wide array of different types of tile that was available to the consumer. My selection was a little different since i was not looking for the usual color of either beige or tan or brown for my kitchen but of an aqua blue. What was great was the fact that the tile I picked out came in so many different kinds of shapes and I chose a 6 x 6 tile instead of the subway tile that everyone else chooses. In fact, I had sent a picture of my kitchen to my salesperson and my kitchen with the tile is being used in their facebook ad for all to see!!!!!

Date of experience: August 19, 2017

Reply from Garden State Tile

Thank you for sharing your experience and your photo of the completed install. We are thrilled to have been part of the process and we, especially our designers, love to see the selections come to life!


Rated 5 out of 5 stars

The best choice is Garden state tile!

The tile as well as the recommended contractor were top notch. Joe Venuto's craftsmanship is impressive. We love our floors! And backsplash!

Date of experience: August 18, 2017

Reply from Garden State Tile

We love to see it all come together! Wishing you much happiness with your renovations...


Rated 5 out of 5 stars

Had my 2nd great experience with GST

Had my 2nd great experience with GST. Staff really knows how to walk customers through all aspects of choosing and ordering tile and accessories.

Date of experience: August 18, 2017

Reply from Garden State Tile

It was great to see you again! And many thanks for the referral....

Advertisement

Rated 3 out of 5 stars

There is a great selection but

There is a great selection, a lot of nice tile to choose from. Not cheap, paid a very premium price for my order. Also the material I asked for had to be shipped in and came in two separate occasions. Both times I had to call GST to find out if my tile had arrived, because no one called me. No effort of compensation was made, and the warehouse people are less than personable

Date of experience: August 18, 2017

Reply from Garden State Tile

Chris, thank you for letting us know. This is not an acceptable GST experience. Your transaction is under immediate review and we assure you we will correct. We apologize that we did not deliver on our brand! And we are genuinely appreciative that we were given this opportunity to correct. We invite you to reach out to nss@gstile.com for further review and compensation!


Rated 5 out of 5 stars

Excellent products and service!

Date of experience: August 18, 2017

Reply from Garden State Tile

While service is our focus, we sure like to hear our products are liked as well.
Thank you for letting us know!


Rated 5 out of 5 stars

Staff is extremely friendly and possess …

Staff is extremely friendly and possess incredibly great customer service. I wish more companies treated their customers like they do. I highly recommend patronizing this organization.

Date of experience: August 18, 2017

Reply from Garden State Tile

We are always so pleased to hear we did it right! Appreciate the recommendation, Cliff.