825 total
Had issues getting the esim to work, removed it from device - error message said it wasn't pernament - couldn't replace it as it said it was already activated - support said I had to buy another one.
Support have now said they will replace the esim - DO NOT remove the ESIM from the device when troubleshooting - contact support they are helpful. Changing review to 2 stars.
Date of experience: January 10, 2025
Mobal is truly a kind and considerate company. They demonstrate their generosity by donating much of their profits to underpriviledged kids and more. Mobal's customer service provides help in plain and simple English. I highly recommmend Mobal.
Date of experience: December 22, 2024
I got a Mobal sim with a Japanese mobile number for my recent 3 month stay in Japan.
Travelling all over, from Akita in the north to Okinawa in the far south, the reception was excellent.
The cost was very reasonable and there was no need to carry a mobile wifi.
Date of experience: October 02, 2024
Being able to get a SIM card for Japan before I left the US was incredibly convenient and so much easier than trying to get one in Japan. Communicating and entering into contracts in Japan is extremely difficult for a foreigner unless you have a strong grasp of the language and can read and write in Japanese. Plus, it was so nice having a SIM that was already activated when I landed. It saved me the time and hassle of trying to get one here and gave me the peace of mind knowing that I could navigate my way around as soon as I stepped off the plane. And, fact that Mobal donates a majority of their profits to charity was a huge selling point for me. I’ve been with Mobal for 5 years now and have been very happy with the service - I highly recommend them!
Date of experience: December 21, 2024
I bought 2 esims with 30 gig/month while in Japan.
Both of them had crazy low speed connection. Like below 1mb/s.
I contacted the customer service, which to be fair was responsive, but they couldn't help in any way.
Edit: the customer service did reach out and outright refunded me for the past month. This was greatly appreciated from my side. So I am changing my review from 1 to 3 stars
This wasn't specific to some parts of Japan as we travelled all over the country and the issue was the same everywhere. I would not recommend their service to anybody. We were desperate for wifi the whole time and would have been better off going for anybody else but them.
Date of experience: December 21, 2024
I spend ½ my time in Japan. I need an inexpensive local mobile phone and mobile hub when I'm out and about. We have a land line there. I keep the Mobal line all year. When I'm out of Japan, I can reduce the allowable download so that the cost is minimal. It works very well. It's also a charity, so the expense creates value where it's needed.
Date of experience: December 01, 2024
I ordered my pocket Wi-Fi for delivery in Japan before I visited in November this year. It arrived with no problem, and I recovered it from my friends apartment when I arrived. But then I was not able, at any point, to activate the unit. I requested help from the help site 10 or 15 times, and never got a message back.
So I have the pocket Wi-Fi, but I was unable to make any use of it.
Date of experience: November 18, 2024
Reply from Mobal
Thank you for taking the time to share your feedback. I’ve looked into your case, and I can see that our customer service team responded to all of the emails you sent between November 7th and November 11th. However, based on the contents of your emails, it seems that our responses may not have been delivered, possibly due to them being blocked by your mail provider.
To help resolve this issue, could you kindly send an email to care@mobal.com using a different email address? We'll be happy to assist you in getting everything up and running.
The internet card was a really good quality and worked super well. It was easier with an apple device but the people from this company are very kind and offered us help on how to make it work on our samsungs too. We didn't have any problems even in the mountains where service is often bad. We are very happy and if we come back to Japan one day, we will for sure buy them again! :)
Date of experience: November 01, 2024
Reply from Mobal
Thank you so much for your wonderful feedback! We’re thrilled to hear that our SIM card worked so well for you and that you were able to stay connected even in the mountains—I bet you got some fantastic views!
We’re also glad our team could assist you in setting it up on your Samsung devices. It’s great to know we could make your experience in Japan smooth and hassle-free.
We look forward to hearing from you if/when you return to Japan in the future! Thank you again for choosing Mobal and for sharing your positive experience!
For whatever reason it does not work. I tried with two phones, an iphone and android and I followed the steps very diligently. Also the SIM card that you have in your phone at the time, may affect your interface. So I made a point of swapping them around in order to get things working.
Three hours later all that I achieved was having watched a number of youtube videos on how to create an APN and wasted both my morning and 25£. No refund is available.
Maybe this is a service specific to US phones. But given how unreliable it is and might end up with you wasting your holiday time and your money, I would definitely not recommend it.
Save yourselves the pain and just get a prepaid sim card from a booth when you land at an airport in Japan. Both Narita and Haneda have these.
Date of experience: December 15, 2024
Reply from Mobal
Thank you for sharing your experience, and we’re truly sorry to hear you’ve encountered issues getting up and running!
Our service is designed to work with both iPhone and Android devices worldwide, provided the device is unlocked and meets the compatibility requirements outlined on our website. We aim to make the setup process as straightforward as possible, and our team is always here to assist if you run into any difficulties.
After checking our ticketing system, it appears you haven’t reached out to us directly regarding these issues or requested a refund. Please note that refunds are available under our Money Back Guarantee for customers who contact us within the eligible timeframe and who's issues are not related to incompatibiity.
We’d love the opportunity to help resolve this for you. If you could email us at care@mobal.com with your phone’s make and model, screenshots of your APN settings, SIM Manager, and any error messages you’re seeing, one of our team members will be happy to guide you through the setup process or investigate further to get you connected.
We value your feedback and look forward to assisting you so you can enjoy our service without any issues.
Unfortunately the tourist data Sim that I purchased just never worked on my Android system phone, despite using the instructions issued with the Sim card and instructions in email with customer services. I had to buy a pocket wifi as although I was only in Japan for 10 days, really needed data for maps etc! The Sim card did work for my friends, who had iphones.
Date of experience: November 10, 2024
Reply from Mobal
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear that you encountered issues using your Tourist Data SIM Card on your Android phone during your trip to Japan, resulting in you making alternative arrangements. We understand how important having access data is, especially for navigating and staying connected while traveling.
It’s great to hear that the SIM card worked well for your friends with iPhones, which suggests there may have been a compatibility or configuration issue specific to your phone. Without further details about your account, it’s difficult to pinpoint the exact cause.
We’d love the opportunity to investigate this further and ensure we address any concerns. If you could reach out to us at care@mobal.com, one of our agents will be happy to assist you.
We sincerely apologize for the inconvenience caused and hope you were still able to enjoy your time in Japan despite these challenges.
I bought a 30 day data only eSIM for our trip to Japan from England. I installed it in the UK the day before travelling and once I got to Japan, it was activated. I had great fast coverage wherever we went, from Tokyo to Osaka, with some rural towns in between. I had better and faster coverage than my UK sim provider and was very pleased that I had it.
Date of experience: October 24, 2024
Reply from Mobal
Thank you for your review and we really appreciate your feedback! We are pleased that the data connection exceeded your expectations and we hope to hear from you again in the future!
Mobal offers voice/text/data plan that allows travelers to have a Japanese phone number necessary for many ticketed events that must be purchased in advance. Also helpful for calling and accepting calls from local businesses. E-sim needs to be setup after activation. This is easy to do but can be overlooked if you are used to physical simm that was basically plug n play.
Date of experience: September 27, 2024
Reply from Mobal
We really appreciate you taking the time to provide your feedback.
It is great to hear that having a genuine Japanese phone number with your Mobal Voice + Data eSIM was helpful during your time in Japan!
Thank you for your review and for letting Mobal be a part of your trip!
I experienced not a single trouble during my stay in Japan, everything worked perfectly. I got professional help withd adjusting my mobile phone settings properly. It was quick and easy.
Date of experience: October 31, 2024
Reply from Mobal
Thank you for your feedback and we hope that you enjoyed your stay! Your review is greatly appreciated and we are delighted to hear the service worked as expected during your time in Japan!
I am completely at a loss to understand the positive reviews for this mobile service provider. I have had the WORST experience with them! I purchased a data only and a voice plus data sim from Haneda and have had nothing but trouble from them from day one. They do not like working in Australian iphones that is for sure. I ended up having to spend extra money on a 'cheap' (equivalent of about $150 AUD) android phone in Japan to get the voice plus data to work. The data only sim eventually worked but reception has been extremely patchy. I am currently sitting in a hotel in downtown Kawasaki and the best it can give me is 3G coverage which cannot even open email. I would NEVER buy this brand sim again.
Date of experience: November 23, 2024
Reply from Mobal
Your feedback is greatly appreciated and we are sorry to hear of the issues you experienced on this occasion!
With regards to the connection issues you have reported, we would not expect there to be an issue as long as you have followed all instructions and your device meets all requirements mentioned on the Mobal website. However, your connection may be impacted by the limitations of the local network coverage / the current signal in your area which is out of our control.
Unfortunately, we are unable to locate a record of your Mobal account using the information you have provided and so if further assistance is required, please send an email to support@mobal.com (containing your account details, phone model name / number and screenshots of your current settings / any error messages) and we will look into this further for you!
Bad experience. According to directions from Mobal, i should get connectivity within 24 hours max, actually should be 15-30 min. Coming on 40 hrs, no activation code provided, due to provider issues “please be patient “. That is not what was promised. Asked support 3x for cancel and refund as they have not delivered product as promised got zero response. So customer support is not responding, I have spent $$ and have nothing. I need to go get a physical SIM card and need Mobal to pay me back.
Date of experience: October 20, 2024
Reply from Mobal
Thank you for sharing your feedback, and we sincerely apologize for any frustration the delayed activation has caused you!
Regrettably, a system-wide issue at the network level caused delays in eSIM activations, affecting some of our customers, including yourself. We understand you paid for immediate service, and we are sorry that these issues prevented us from delivering the service within the timeframe we pride ourselves on.
The issue has since been resolved, and all eSIMs have been activated. However, we completely understand that you’ve made alternative arrangements. As such, we would be happy to provide a full refund for your order. Please kindly send an email to care@mobal.com with your order number, and we will ensure the refund is processed promptly.
Once again, we are truly sorry for the inconvenience caused and appreciate your patience and understanding.
Used this everyday whilst traveling around Japan. It worked much better than the cheap device I got last time which never had a signal or much data. Having huge data meant I could watch anything for as long as I wanted during long Shinkansen rides. I didn’t have to sweat about how much data I was consuming so kids were happy too. So glad we got this. Big help when you need to use Google Maps/ Goggle translate or research places to go and eat at.
Date of experience: October 17, 2024
Reply from Mobal
Thank you for taking the time to provide your feedback and we hope to hear from you again in the future! We understand that making travel plans can be frustrating and so we are delighted to hear that our service met all your needs during your stay!
I am very positive suprise of useing e-sim card during my time in Tokyo. Sińce I got to the Tokyo's Airport my friend Declan Somers provide my e-sim card and sińce the I could start useing it. I was able to contact with whole my Familly and the conection was great every time. In the Hotel I use internet on my laptop from e-sim and also conection was great. I think this is the best option to stay in touch with friends and Familly by useing mobal e-sim
Date of experience: October 14, 2024
Reply from Mobal
Thank you for taking the time to provide your feedback! We are delighted to hear the service met all your needs and we hope to hear from you again in the future!
Mobal provided exactly the service I needed from 2017-2023. Their products are reliable and their customer service is prompt and fair. I'm grateful to Mobal for providing a service accessible to foreign people living in Japan. If you are new to Japan, Mobal is the obvious choice for convenience. I only changed carriers because I joined a family plan.
Date of experience: October 09, 2024
Reply from Mobal
We really appreciate you taking the time to provide your feedback.
We are pleased to hear that you found our products reliable and that our Customer Service team were able to assist you efficiently and in a timely manner.
Thank you for your kind review and for your recommendation!
A Mobal e-sim during my last visit to Japan made the trip so much easier. I’ve used a physical data sim from them before, and the first time I needed help from their customer service. But the e-sim was really straightforward and easy to install.
The price is very competitive, and I like the fact that they give some of their profits to support good causes.
Date of experience: March 18, 2024
Reply from Mobal
Hi Bente, we appreciate you taking the time to provide feedback about your recent experience with our service.
We are happy to hear that your Data Only Tourist eSIM made life in Japan easier during your visit and that you found it good value for money!
We are pleased that our Customer Service team were able to offer support and that the eSIM was easy to install and use.
It’s also great to hear that our Company ethos and charity work attracted you to our services! Every purchase makes a difference to many lives, as the majority of our profits go towards helping to achieve our vision for the communities that we support in Malawi and beyond.
We thank you again for your repeat custom and look forward to hearing from you again in the future!
I finally made it to Japan and it surpassed my expectations- Tokyo is just wow! You definitely need a reliable SIM partner and I fully recommend Mobal. My data eSIM was easy to install and it came in very handy.
Date of experience: October 29, 2024
Reply from Mobal
It's always great to hear from our customers and we really appreciate your feedback! We are delighted that the service exceeded your expectations and we hope to hear from you again!
