7,179 total
Rely on and love Neptune furniture, whether kitting out bedrooms, kitchens or occasional items to use around the house.
Lovely quality and craftsmanship.
All made even more enjoyable because the delivery guys were friendly, obliging and built the furniture for me and all without fuss.
Date of experience: December 24, 2024
Great service from Will and his team at Hare Hatch. Being able to sit with a coffee and the brochure to go through everything we needed was brilliant. All questions answered on site and orders placed there and then. A pleasurable experience indeed. Thank you!
Date of experience: December 24, 2024
I use both the Chichester and Guildford stores and the level of service from both is impeccable. The quality of the products is top notch and I am very happy with everything I’ve purchased. The staff give great advice and really go the extra mile.
My latest item is the Overton rectangular wall art. It was delivered via white glove delivery and the guy brought it in, unpacked it and made sure I was happy with the packaging and the item before he left. The customer interaction and communication is fantastic.
Date of experience: December 26, 2024
As my Blyton candles were out of stock, they were due to be delivered separately and there was no guarantee that one of them would make it before Christmas. Neptune kept me up to date regarding delivery dates and they even arrived early! You can see the care taken by the way they were packaged. I always appreciate the thankyou note, especiallly given that on the scale of purchases, this was relatively small. It is a nice touch.
Date of experience: December 25, 2024
Reply from Neptune
Good Morning,
Thank you for taking the time to come and give us feedback.
Great to hear of your experience!
Kind Regards,
Jamie
I'd spotted this lamp in the Neptune shop at Winchester and thought how great it would look at home.
Having spotted that it was on sale I purchased the lamp via the website and have been pleased with the service and the lamp is just perfect.
Date of experience: December 23, 2024
Neptune products I have ordered are of high quality. I ordered the hickstead horse...looks fab styled on a book and potted hydrangea....looks so realistic on my kitchen windersill. My previous order was the Ashcroft range and I would highly recommend!. Delivery is always on time and packaged to perfection.
Date of experience: December 25, 2024
Reply from Neptune
Good Morning,
Thank you for taking the time to come and give us feedback.
Great to hear of your experience!
Kind Regards,
Jamie
The staff in Neptune are always helpful and have good knowledge of the product.
I love Neptune furniture, bedding, paint and ornaments. Tableware is also beautiful and unique! I get great ideas from the layout of the shop as to how I can style my home.
I look forward to seeing new arrangements and designs in 2025. Thank you Neptune Belfast.
Date of experience: November 22, 2024
Terrible experience. Ordered by Xmas delivery cut off and as at 28th December order still not arrived. Chased up customer service on 24th and they didn’t know what was going on. Will never order from Neptune again.
Date of experience: December 25, 2024
The quality of the furniture, delivery, and setup were excellent. The only reason I scored it 4 stars is that when I made the order, I was given a delivery window that wasn't accurate, as the furniture arrived about a week late.
Date of experience: December 26, 2024
A big thank you to Neptune Farnham for being so helpful . I had a slight problem with my curtain , I phoned the store and I was helped immediately . It was just a broken hook ( my fault ) but great customer service deserves to be recognised . Immediately the team were helpful considerate and sorted my situation out . So thank you so much especially to Caroline who got my hooks sent out to me . My experience exceeded my expectations and I am most grateful so Thank you ,
Date of experience: December 19, 2024
Reply from Neptune
Hello Octavia, thank you so much for your lovely review & positive feedback. I'm really happy to hear Caroline was able to help you. I'll be sure to pass on your kind comments to her. Best Wishes Sophie
Excellent service from Tracey at Neptune in Weybridge. Bought 4 lovely barstools and Tracey took it upon herself to have them delivered to the store so that we could pick them up before Christmas, rather than waiting for Neptune to deliver in January. Lovely store with a good personalised service.
Date of experience: December 19, 2024
Reply from Neptune
Hi Bernard, thank you so much for your review, I will pass on your kind words to Tracey today. Thanks again and we hope to see you again soon. Best Regards, Chris
Ordered gift card for Xmas present. Prompt delivery, beautifully packaged.
Great service.
Date of experience: December 23, 2024
Excellent quality furniture built to last and lovely homeware, plus great customer service.
Just wish they would remove their manufacturing from China and any other communist, autocratic and western-hostile country. This applies to all UK retail brands. Yes, it means that prices would go up.
Date of experience: December 20, 2024
Reply from Neptune
Good Monring,
Thank you for taking the time give us some feedback.
Kind Regards,
Jamie
Delivery took too long and there was a lack of updates.
Chased several times via store design contact but that did not seem to speed it up, secure a firm delivery date or improve communication.
In the end after all must a month I had to get someone to house sit on Christmas Eve to receive the delivery. I had asked the customer service team the day before not to deliver it as I would not be home and they agreed they would cancel the order and stop the delivery but this clearly did not happen.
Date of experience: December 25, 2024
Reply from Neptune
Good Morning,
Thank you for contacting us and I am sorry to hear of your poor experience. Please feel free to contact me on Jamie.papworth to discuss this further.
Kind Regards,
Jamie
The customer service at Neptune Reading is outstanding a big thank you to all staff but particularly Wil, Jaqui and Georgia for all their help in 2024
Date of experience: December 24, 2024
Very helpful and friendly staff. I couldn’t purchase at the time in store but when I called a couple of weeks later to order over the phone the lady remembered me.
Date of experience: December 14, 2024
Reply from Neptune
Thank you for your lovely comments and we look forward to seeing you in the New Year. Caroline and the Neptune York team
Neptune Chesham undertook the design and installation of a kitchen, study and utility room and were excellent at every stage. They worked seamlessly with our expert builder/project manager Simon Smith of Plumbsmith, Harpenden. Thanks to Rebecca, Fiona, Missie, James and Anthony at Neptune. Great job all!
Date of experience: March 04, 2024
Emmaleigh at Neptune Guildford store was so helpful, she went above and beyond to source some Christmas decorations for me, packaged them and sent them out. My tree looks amazing and I’m thrilled! If there was an 11/10 score Guildford store get it, couldn’t recommend highly enough - thank you Emmaleigh
Date of experience: December 16, 2024
Reply from Neptune
Hi Karen
Thank you for the amazing review! I've forwarded it to Emmaleigh as I know she'll be delighted to see this.
Best regards
Howard
Beautiful plates bought for a special meal. Didn’t disappoint. They came quickly and were well packaged. Would highly recommend.
Date of experience: December 23, 2024
Reply from Neptune
Hello,
Thank you for giving us such great feedback.
Hope you had a lovely festive season/
Many Thanks
Jamie
Excellent company. Their showrooms are incredible, beautifully decorated and arranged and I always feel that I can take my time when I’m visiting. Bought Arbroath baskets which I use for my shoe cupboard and for wardrobe storage. Beautiful baskets that last. Packaging fully recyclable and well packed. Very happy.
Date of experience: November 15, 2024
Reply from Neptune
Hi Shelly, thank you so much for taking the time to leave us this review, we really appreciate it! We look forward to seeing you again soon. Best Wishes, Kimberley, Tilly and the rest of the Bath Neptune Team. xx
