Neptune Reviews

Quality products which always give pleasure. The only downside is the often long wait to receive them.

Date of experience: January 13, 2025

We had an amazing experience with Neptune. The customer service was top-notch, Chrissy was really lovely and very helpful and the sofa we bought exceeded our expectations. I highly recommend Neptune to anyone looking for quality products and excellent service.

Date of experience: January 04, 2025

I purchased the hurricane lamp/vase in the sale and am delighted with it. It did take 2 weeks to arrive but decided to cut some slack as it was Christmas and was for me. Definitely worth the wait and Neptune as a good will gesture refunded the postage. It looks lovely in a very dark corner where an old stove used to be. Good quality and lit ready for New Years Eve. Thanks.

Date of experience: December 25, 2024

I recently paid a visit to Neptune in Weybridge with the intention of acquiring a vase and a selection of their high-quality artificial flowers. Admittedly, my eye for such matters is not the sharpest, but I was fortunate to receive assistance from Georgia in-store. I must commend the exemplary service she provided. Her help in selecting both a vase and flowers was truly exceptional. With a discerning eye for detail and an impressive knowledge of the products, she quickly identified options that perfectly suited my needs. Georgia's professionalism and commitment to customer satisfaction were evident throughout our interaction. She demonstrated a remarkable understanding of both aesthetics and functionality, which made it easy for me. Such outstanding service deserves recognition, thank-you. I went back in two days later for a second!

Date of experience: January 04, 2025

Neptune products I have ordered are of high quality. I ordered the hickstead horse...looks fab styled on a book and potted hydrangea....looks so realistic on my kitchen windersill. My previous order was the Ashcroft range and I would highly recommend!. Delivery is always on time and packaged to perfection.

Date of experience: December 25, 2024

We really appreciated Neptune furniture, not only the furniture itself, the quality is awesome and the design is timeless.

And also their customer service team and delivery team always provided professional services to customers.

Especially thanks to Charlotte, she helped me to fix my delivery issues!!

Date of experience: November 26, 2024

Great service from Will and his team at Hare Hatch. Being able to sit with a coffee and the brochure to go through everything we needed was brilliant. All questions answered on site and orders placed there and then. A pleasurable experience indeed. Thank you!

Date of experience: December 24, 2024

The staff in Neptune are always helpful and have good knowledge of the product.
I love Neptune furniture, bedding, paint and ornaments. Tableware is also beautiful and unique! I get great ideas from the layout of the shop as to how I can style my home.
I look forward to seeing new arrangements and designs in 2025. Thank you Neptune Belfast.

Date of experience: November 22, 2024

As usual, great produce and service

Date of experience: January 15, 2025

The staff at the Belfast store were very pleasant, but having spent a lot of money on a new suite of furniture which frayed in one arm after less than 2 years, we raised this to the shop staff who were accommodating but head office refused to take any responsibility for the sofa and has recommended to take the sofa to a 3rd party to fix. Not a great way to retain customers for poor build / design of product.

Date of experience: June 30, 2024

Polite, helpful, prompt and great product.

Date of experience: January 15, 2025

Excellent service from Tracey at Neptune in Weybridge. Bought 4 lovely barstools and Tracey took it upon herself to have them delivered to the store so that we could pick them up before Christmas, rather than waiting for Neptune to deliver in January. Lovely store with a good personalised service.

Date of experience: December 19, 2024

I'd spotted this lamp in the Neptune shop at Winchester and thought how great it would look at home.
Having spotted that it was on sale I purchased the lamp via the website and have been pleased with the service and the lamp is just perfect.

Date of experience: December 23, 2024

Emmaleigh at Neptune Guildford store was so helpful, she went above and beyond to source some Christmas decorations for me, packaged them and sent them out. My tree looks amazing and I’m thrilled! If there was an 11/10 score Guildford store get it, couldn’t recommend highly enough - thank you Emmaleigh

Date of experience: December 16, 2024

A big thank you to Neptune Farnham for being so helpful . I had a slight problem with my curtain , I phoned the store and I was helped immediately . It was just a broken hook ( my fault ) but great customer service deserves to be recognised . Immediately the team were helpful considerate and sorted my situation out . So thank you so much especially to Caroline who got my hooks sent out to me . My experience exceeded my expectations and I am most grateful so Thank you ,

Date of experience: December 19, 2024

Neptune Chesham undertook the design and installation of a kitchen, study and utility room and were excellent at every stage. They worked seamlessly with our expert builder/project manager Simon Smith of Plumbsmith, Harpenden. Thanks to Rebecca, Fiona, Missie, James and Anthony at Neptune. Great job all!

Date of experience: March 04, 2024

Excellent company. Their showrooms are incredible, beautifully decorated and arranged and I always feel that I can take my time when I’m visiting. Bought Arbroath baskets which I use for my shoe cupboard and for wardrobe storage. Beautiful baskets that last. Packaging fully recyclable and well packed. Very happy.

Date of experience: November 15, 2024

Fantastic help and support from Fiona the Home Designer at the Weybridge store. I've ordered several furniture items and have been very happy with the service from all the team and the products. Most recently Fiona has guided me through choosing curtains and blinds for 3 rooms. Her expert help and support was invaluable, plus several phone calls and emails to ensure that I was totally happy with the final choices. I am delighted with the end result! Thanks so much!

Date of experience: November 12, 2024

On time, beautifully packaged and as always exceptional products, thank you Neptune

Date of experience: January 13, 2025

Excellent service once again. Footstool arrived within a few days of ordering. Staff at Winchester extremely pleasent, efficient and helpful.

Date of experience: December 31, 2024