Parkland Carpet One Floor & Home Reviews

Customer satisfaction is definitely not a priority. Post installation issues not dealt with in a timely manner. Owner promises to return calls and never does. Took over 5 months to find out they're not going to help fix the bad flooring we bought. Better hope nothing goes wrong with flooring you buy from here. Will never be back!

Update: To be truthful, on multiple occasions you told me you'd call me back and never did. Waited weeks without getting any updates from you. Beyond frustrating. Being ignored repeatedly doesn't sit well with me.

Date of experience: August 09, 2017

The installers did damage in a couple places I had to pretty much begg to get very little back. Sales office very professional and courteous. Management wants all the money upfront as they don't trust the customer, but you're to trust them . If I wouldn't of paid upfront I would had less trouble settling

Date of experience: June 15, 2016

We tried Parkland because we were not happy with the service at Carpet superstore. Buying the carpet and booking the install went smoothly but the install was a different matter. The installer was a hour late because he was waiting for his partner who did not show up. That's understandable but when you take off work and don't get paid for it every hour counts He seemed to go pretty fast and it seemed like the install went alright until I inspected after he was done. I now have about 14 spots to fix and repaint on my walls due to scratching of the paint from the underside of the carpet, dings in the wall and a couple of black marks. I also have to repaint my telepost due to the scratches. I'm surprised there were not more walls damaged as he carried both rolls of carpet down my stairwell by himself even though I offered to help. Not happy at all, maybe this would of been avoided had you guys supplied a proper crew to install my carpet.

Date of experience: June 12, 2016

Ordered our blinds through Parkland because of a credit that came with the purchase of our new home. The service experience was so bad that we were VERY close to considering taking our business elsewhere and leaving the $1500 credit behind. We placed an order which arrived in 5 weeks but was measured incorrectly. We waited for months for the new cut, with no word of an ETA. The second batch came and half were cut incorrectly. So we had half our blinds downstairs and temporary ones upstairs. The staff at Parkland would not return our calls, after saying they will get back to us. After waiting almost half a year the remainder of our blinds came, but one bedroom was missing handles. We made SEVERAL calls to get the required handles, and we kept hearing "We will let you know when we can get it to you.", but no return calls were ever made. After weeks of waiting we were offered a different colour handle, which we refused. Over half a year after the initial order, and many many phone calls, we finally had everything we ordered. I don't know if we were given such poor service because of the home builder credit, but we will certainly never offer Parkland another dollar in the future.

The contracted installer did a good job, and was the only person to ever apologize to us, despite the fact that none of the incorrect measurements, false promises, and unreturned calls were his fault.

Date of experience: November 15, 2016

We were shopping for Hardwood and Tile flooring experiencing frustration(lack of knowledge, lack of sales service, etc.) at various flooring shops. Parkland was recommended by some friends and we were pleased with the level of service provided. Also our sales person was knowledgeable with product(s) and install requirements. Our follow up visits for product pick up (handled our own delivery) and further purchase were problem free and we received friendly service. Overall shopping/purchase experience was good.

Date of experience: May 26, 2016

Jamie Lang was very accommodating and efficient. Great doing business with her. Only one small issue which is not on Jamie. When the tiles arrived and I took them home I noticed the label noted that each box had 11 - 12" x 12" tiles inside. That equates to 55 square feet and I had asked for 59 square feet. I did not open the boxes. After calling Jamie she called back and asked if I had counted each box in case they has put the extra four in the boxes. I did that last night and sure enough the extra pieces were there. I would suggest to the supplier that in the interest of good customer service they should maybe note that there are extra pieces included.

Date of experience: July 20, 2016

We have replaced all the flooring in our house this past year. The entire project was extremely smooth from the decision of the product to the installation. We received a lot of assistance in choosing the right product for our needs. We then left everything to Parkland to organize. The installation was professional and efficient. We are very pleased with the end result and would highly recommend Parkland. Thanks to Warren, Robert and Paul.

Date of experience: September 03, 2016

The service we received from Parkland was nothing short of professional. From the point of going into the store and Uzman helping us from start to finish and giving us his expert advice...it was what we would expect. He made sure to answer questions along the way and address any concerns we had. I would recommend this Business and Usman to anyone looking for guidance and professional assistance for all your flooring needs.

Date of experience: October 08, 2016

SERVICE PERSONNEL WAS GREAT TO WORK WITH. HE ANSWERED ALL OUR QUESTIONS AND ALWAYS RETURNED OUR CALLS. MATERIALS WERE DELIVERED AND INSTALLED IN A TIMELY MANNER.

Date of experience: May 16, 2016

We needed some flooring for a basement bathroom remodel. We were
greeted by a friendly receptionist and a knowledgeable salesman. He
gave us great advice. We ordered the flooring and it came within a few days. Excellent product and service. Thank you so much!

Date of experience: August 06, 2016

Date of experience: February 23, 2024

Great job! Every appointment time with salesmen, delivery guys or contractors was right on time - they all showed up when they said they would. The work was completed in the time frame they committed to and the workmanship is excellent.

Date of experience: November 20, 2016

We purchased our new vinyl tile and had it installed by Parkland Carpet One. They ordered it in and installed it in a timely manner and it is Beautiful. There is one tile that was installed the wrong way and a couple tiles that have footprints on it that I can't get off, but they said they are going to fix the issues.

Date of experience: May 17, 2017

Every aspect of the dealing with Parkland Carpet one was good. The selection of the linoleum;the ordering, and the installation was good. We have nothing but high praise for the whole process.
Henry Braun

Date of experience: December 14, 2017

Parkland was able to find the match for some flooring that was 5 years old.
The installer was friendly and competent. One minor fix was that the wrong edging was included so had to be ordered and installed later.

Date of experience: June 12, 2016

I have no complaints about Parkland Carpet One - they were pleasant to deal with and did an excellent job of installing my carpet. There were several frustrating delays in getting the installation completed but these delays were from the factory/mill from where the carpet was coming and were in no way the fault of the store.

Date of experience: October 29, 2017

It took a while to get the lino installed but then they worked steady to get the project completed. Had a little problem with the strip joining the lino to the rug but in the end it turned out great. I'm pleased with the overall installation. Elsie Reiss

Date of experience: June 07, 2016

We were very pleased with the service we received each time we went into the store. We visited many times as we wanted to ensure we were investing in the right flooring. They allowed us to take our time, with no pressure. We are very happy with the product and how it looks in our home!

Date of experience: October 13, 2016

The process to getting this job done was unnecessarily stressful and upsetting and I will honestly try not to have to deal with Parkland ever again. I believe the initial installer did not have the expertise that was required to do an acceptable job and Parkland made no effort to ensure, by coming to visually evaluate, that he was competent and that the job was getting done as it should have been done(apparently we were the first job for this installer after getting hired by Parkland). Unfortunately, as the installer was running out of tiles, long before the job was complete, he tried to patch the tiles together and ended up with a pattern that was not random and ended up with bunching of the same color and size of tiles, which looked very bad. I have to wonder if the sales manager of Parkland, who initially measured our kitchen and ordered the tiles in, made a mistake or measured incorrectly?? As a manager, one would expect that he has the expertise to do his job. Also, I felt I was given the run around when I called to speak to this sales manager. I was initially told, after waiting for several minutes, that he was busy with a client, so I hung up and within a few short minutes called back again and again after a few minutes was told he had left for the afternoon. I subsequently found out that he indeed was In the office all day. Good customer relations should have included a call from the sales manager, whom we were dealing with, to, at the very least, apologize for the mess, so my advice to him is, if you can't stand the heat, get out of the kitchen. I felt all Parkland was worried about was getting paid for the job, regardless of whether the work was acceptable or not. as before the job was anywhere from complete Parkland called to tell me they were proceeding with the final payment! We were told the installer was coming back, first thing the morning to complete the installation, however, finally after several calls back and forth, by late afternoon we were told the installer had quit and another installer would be coming the next day. This job should have taken 2 days to complete, but ended up taking a week and ultimately required the second installer to come and remove/replace some of the tiles, correct the pattern messes, replace the tile edging and grout. Seems to me that good business sense would require competent people representing your company.
I have to commend the Coordinator who tried very hard to make things right. He was a very calm fellow who worked hard to do his job and was a great representative for Parkland. Some should follow his example.

Date of experience: May 17, 2016

The installation of our new carpet has been the easiest part of our renovation! 1500 square feet of carpet and not one problem. Highly recommend.

Date of experience: November 03, 2016