POP telecom Reviews

From my experience pop telecom has the best customer service I’ve ever had to deal with. When I didn’t have internet for a few days and contacted them to see what the issue is, then it was solved within 24 hours (it was a physical fault outside property which needed to be fixed). Huge thanks to JR from customer service who did everything to make sure I’m up to date with what’s going on and that my internet is back on again asap. Thanks! 😊

Date of experience: January 15, 2025

The technical team of Mark, Winston and Cris looked after me over a few weeks while Openreach were tasked with finding out why my BB connection had deteriorated. The fix finally required a cable pair bypass and, eventually a dig to replace the final 15m of buried 1960's copper cable to my premises.
Great friendly team, including the many Openreach engineers that attended over a number of visits.

Date of experience: January 14, 2025

Kelvin was very helpful. Broadband not yet installed just purchased, so can’t as yet comment on the actual broadband speed etc. But fingers crossed will go smoothly

Date of experience: January 15, 2025

Had a billing query but it was sorted out efficiently and politely by JR who was excellent. He even made a follow up call to confirm the issue had been resolved.

Date of experience: January 15, 2025

All honestly don't waste your time with these poor of waste of company less then 24 hours they cancel my order over a sake £12.50 such scummy people stay far away aint worth your time and day scammer by look of it trying charge you for something you ain’t even used or got box for the WiFi yet scammer honestly disgusting poor customer service STAY AWAY they expect me wait other 10 days to go live when it ment be today these people are vile and rude has well stay well away from duty sh***t

Date of experience: January 13, 2025

Buffering problem and speed only 1.6 at those times so Rang POP telecom tec dept. Less than one minute wait to be connected to engineer. Normal checks carried out with diagnosis of line fault out side property so Open Reach connected. A Open Reach guy came within 48 hrs and problem appears solved . Had daily messages from POP telecom keeping me updated and a phone call when they had completion notification from OpenReach .Can not complain about service what so ever and was pleasant to Talk to Mark who explained everything about the problem fully.

Date of experience: January 06, 2025

The land line went totally dead ! Contacted POP
where Joe as very helpful, Open Reach arrived and
found that the fault was an open joint some distance
from my property this was quickly rectified and all back to normal, excellent service
Many thanks
RB-G ( Clevedon, North Somerset )

Date of experience: January 10, 2025

This only relates to initial request for service from sales support agent Kelvin, after days of trying to find what was relevant to me and not getting response to requests. I used the chat service with Kelvin followed by a call. Very efficient and clear response to all my questions, which only took minutes; no wait time. I hope this bodes well for the installation and ongoing service.

Date of experience: January 11, 2025

Excellent Customer Service

I contacted POP Telecom via their website and Jeff who I was messaging asked if he could call me back.
My enquiry regarding setting up a Broadband contract was dealt with very efficiently and everything was fully explained to me during the call.
Jeff was really helpful and made sure that all the arrangements were agreed and recorded.
Many thanks.

Date of experience: January 09, 2025

Superb! Internet with our old provider was terrible- rather than resolve it they just wanted to sell me a more expensive package. PopTelecom have been brilliant diagnosing the problem, liaising with BT Openreach regarding the external line fault and communicating with me - JR at PopTelecom was absolutely brilliant - thank you so much!

Date of experience: January 13, 2025

Kris was really helpful. She gave us the information we required quickly and accurately and saved us much worry!

Date of experience: January 13, 2025

I had a fantastic experience with POPtelecom thanks to their exceptional customer service! The representative, JR, was incredibly helpful and resolved my issue promptly and efficiently. They were patient, professional, and ensured that all my concerns were addressed. It’s rare to find such dedicated and attentive service these days. Highly recommend!

Date of experience: January 15, 2025

Used to be good at one time. They've gone too big to care and don't give a damn. Complaint about rubbish speeds was met with an upsell to a pricier package. Sent them 4 mails to complain and they didn't reply to any. May be a few pence cheaper but definitely not worth the hassle. Go elsewhere.

No doubt they will now reply to this review trying to defend rubbish service. Irony is they cannot respond to customer concerns.

Date of experience: January 06, 2025

The Customer Service From this company was absolute spot on 5/5 from everything, sign up process was so simplified and smooth streamlined, keep up the Good Work everyone, a company I definitely recommend joining. I can see them excelling as they’re genuine and helpfull.

Date of experience: January 12, 2025

Upgraded to fibre - no problem. Small price increase but only a 12mth contract with great customer service from Pav. Very happy customer.

Date of experience: January 10, 2025

TLDR: They cannot provide service in my new apartment and they force me to tell them I need to early terminate my contract.

whole story: I am moving to a new apartment within UK. Unluckily, my new apartment is not covered by the service and then the customer service told me the only option I have is to early terminate my contract and pay the early termination fee. I said okay, if this what I have signed in the contract, but I need to go through the terms and conditions again. There is no mention at all of what is the procedure if my new address is not covered. So I called them back to argue. Your dearest colleague refered me of Section 10, 32, and 33. Section 10 said if I am moving I need to inform them in advance and they are not liable for interupt occured due to moving; Section 32 said if I want to terminate early, I need pay the feel. And 33 said if POP's supplier cannot provide service, they will end my contract. I said okay, if you mentioned these tell me which one I am applied to? so in this case, since you cannot provide me service, you want to end my service? and they kept denying. Then I asked what other options? They said since I am not longer living there, the service must stop.

This is very very annoying. Everyone knows what are you playing! I am moving within the UK and you failed to provide service and dont want to take any responsibilities. Now, you want me to "willingly" terminate my contract.

Date of experience: January 09, 2025

Be careful and check your invoice. 2 months after signing up with them an unexpected addition appears on my bill. Turns out they decided to add an assurance charge for my router etc. I didn’t want, need, agree to or request this. They took it off eventually but please check you bills. Also 6 months later cash back from top cashback website still not been paid out.

Date of experience: November 06, 2024

HAVE FULL FIBRE ON THE5/6 2024 OF JANUARY IT JUST STOPPED WORKING CORRECTLY RANG POPTELECOM SPOKE TO JD WHO TOLD ME WHAT TO DO TO FIX IT RUNNING BETTER THAN IT DID PREVIOUSLY MANY THANKS.
KEN

Date of experience: January 06, 2025

Woke up to find no internet connection.
After a few checks, found it to be the router not connected. Contacted POPtelecom and spoke to Mark.
Mark investigated and found Openreach had had an outage and guided me through the reconnection process.
Mark was very polite, knowledgeable and patient throughout the complete process.
Thanks again Mark.

Date of experience: January 06, 2025

They are absolutely ridiculous. I have waiting for more than a week now for them to lift a ban off my server. I called and they said it’s the system that does this. It impacted both my social life and I’m unable to get through to clients at work. I am unable to make both calls and use the internet. They don’t work on Saturday and Sundays on those days they answer your calls to waste your time so they can buy more time with fake promises. They charge you for everything including a new SIM card. They find ways to charge you on every aspect. They get commission off making you suffer.

Date of experience: January 03, 2025