POP telecom Reviews 8,771

I had an issue where my price was put up and I didn't notice it, Jeff changed my package to one where I have double my speed and I'm paying £2 less than I was before and was very clear about pricing after the contract ends which helped me understand it better.

Date of experience: March 06, 2025

Date of experience: March 06, 2025

Cris was very helpful after having charged me extra money. Hope the problem will be restored in the next bill.

Date of experience: March 06, 2025

Jeff today very polite helpful explained every thing thank you

Date of experience: March 05, 2025

I was having issues accessing my online account. I called customer services and Josie was really help in resolving my issue. She even took the time to call me back and ensure everything was working after she had rectified my initial issues

Date of experience: March 05, 2025

Date of experience: March 04, 2025

POP Telcom
Mr Joe was very helpful. He solved my problem..

Date of experience: March 04, 2025

Thank you Winston for your great service. As a relocation engineer, I contact the same company a few times for different customer and Pop Telecome is always helpful!

Date of experience: March 04, 2025

Excellent customer service, Cris was very efficient at identifying the cause of my problem, which he will hopefully sort out.

Date of experience: March 04, 2025

I signed up ensuring I unticked all the added on extras, they call them 'assurances'. I was charged more than expected the first month so I asked what was going on and they said:

'Please be advised that this £23.11 covers the days from 27th of January ( Live date ) to 28 February. £19.90 is "monthly" package the bill your received covers more than 1 month that's why it's more than £19.90 , it covers days from 27 Jan to 28 Feb.'

The next month is was even more at £24.48, I asked what is going on this time:

'Hi Reece, We found that there were assurances in place. While these assurances are not obligatory, they can offer valuable benefits in the future.'

They go on to reference 'LANDLINE ASSURANCE' and 'ROUTER ASSURANCE' which I unticked and tried my hardest to not be upsold. This clearly is a different story to the last.

I will update this as it resolves. I will be avoiding POP Telecom and I suggest you do the same, very sneaky.

Date of experience: March 04, 2025

Pop Telcom..03/03/2025.

I was looking to change broadband and saw this company on line..
l read a few reviews and decided to give them a call..
Kelvin reassured me l had chosen well so l went ahead..It didn't take long to give my details. So l hope all goes smoothly setting up..
Thank you Kelvin for being helpful.

Date of experience: March 03, 2025

Excellent customer experience paz was a pleasure to deal with.

Date of experience: March 03, 2025

Although I have great difficulty hearing what is being said on my mobile phone I managed to tell the person what was wrong and why I needed a quick solving of the problem due to being partly disabled and using an emergency button & Alexa for help. I was delighted with the prompt action and an Open Reach Engineer was with me the following day. I do appreciate the prompt action taken by your representative.

Date of experience: February 26, 2025

Great service and just answering the phone was a relief,rather than waiting long periods.
Understanding and resolving the issue and making the whole process easy.
Thank you.

Date of experience: March 03, 2025

BUYER BEWARE.
Why didn't I take notice of the poor reviews? Delayed transfer of broadband service in December, they have yet to refund advance charges. Latest bill shows two mysterious charges for 'broadband assurances' and 'telephone assurances'. And yes, the speeds vary widely throughout the day.
Into battle I go again!

Date of experience: March 03, 2025

100% avoid and do not use this company, service is unstable, throttling at random times of the day.

I had thought about upgrading to fibre with pop but the thought of extending my contract fills me with the ick.

Date of experience: March 01, 2025

Terrible firm and bloody scammers keep chnaging prices adding some fees secretly as you are paying direct debit. And terrible website for customers.

Date of experience: March 02, 2025

My router was playing up so rang the technical department and spoke with Paul. How was very helpful in guiding through the tech and getting me re connected to the Internet , very patient and clear with his instructions . Great service.

Date of experience: March 01, 2025

I am extremely frustrated with the poor service from Pop Telecom. Despite paying for Superfast Broadband with an average speed of 67Mbps, I consistently experience speeds as low as 4.9Mbps and even 820kbps (see attached screenshots). This issue has been ongoing for far too long, and despite multiple escalations, nothing has been resolved. The service is unreliable, and I would not recommend this network to anyone.

Date of experience: March 01, 2025

Great service from Paz

Date of experience: February 28, 2025