It was the person who answered my call and resolved my issue of porting my mother in laws number. She was a very good listener and I was very impressed with her her name was faith and she was awesome thank you so very much
PureTalk Reviews 4,251
•
3.9
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Terrible! I use very little data, but when scammers send you texts all day, it counts your data. It shows about 2.8 -3.3 GB/mo in total data, but it’s so slow that my texts will not send. Cannot use internet from my phone. Pages timeout before a page can lload. Got to find a good wireless company. It’s not Pure Talk!
I'd give them zero stars if that were possible...both of my wife are without service at no fault of our own, no billing issues, no changes of phones or update issues just horrible customer service. The customer service individuals stick to their script and can't come up with alternative solutions to simple problems.
The Worst... The Very Worst!
CSR Mitzi was an immense help with my new phone issue ... which started with signing into my account. Also, I SOOOOOOOOOO appreciate talking with an English speaking customer service rep. It REALLY makes a big difference. Pleasant and helpful - definitely a winning combination!!!
Company details
Written by the company
Simply. Smarter. Wireless. PureTalk makes saving you money our first priority. We offer 5G nationwide coverage on the most reliable network. Cell phone plans start at $20 offering Talk Text and Data. There is a cell phone plan for every data need. You can bring your own phone and existing phone number. We have the broadest range of the newest smartphones that are 5G ready. Our care team is based in our headquarters, so every call is answered right in the USA.
US Based Customer Service
Written by the company
- Our Customer Service department is kept in-house and is based right in the great U.S. of A.
- Quick and easy to Activate.
- You can now activate with eSim virtually online and have your service start that same day. You can also receive your SIM card in the mail, and easily activate your service online in a few minutes.
Contact info
11100 Alcovy Road, 30014, Covington, United States
- 1-877-820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
3.9
Great
4K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
It was the person who answered my call…
It was the person who answered my call and resolved my issue of porting my mother in laws number. She was a very good listener and I was very impressed with her her name was faith and she was awesome thank you so very much
Date of experience: March 19, 2025
Terrible
Terrible! I use very little data, but when scammers send you texts all day, it counts your data. It shows about 2.8 -3.3 GB/mo in total data, but it’s so slow that my texts will not send. Cannot use internet from my phone. Pages timeout before a page can lload. Got to find a good wireless company. It’s not Pure Talk!
Date of experience: March 18, 2025
Switched from Verizon to PureTalk …
Switched from Verizon to PureTalk and so far so good. Bridget helped resolve a minor issue. So appreciative!!
Date of experience: March 15, 2025
Reply from PureTalk
Hello, Amanda! Thank you for sharing your positive experience with PureTalk! We're delighted you made the switch to PureTalk and that everything is going smoothly. We're especially pleased to hear that Bridget was able to resolve your minor issue quickly. Providing excellent customer service is our top priority, and we'll be sure to pass along your appreciation to her. We appreciate you choosing PureTalk! -C.H.
NO HELP AT ALL
I'd give them zero stars if that were possible...both of my wife are without service at no fault of our own, no billing issues, no changes of phones or update issues just horrible customer service. The customer service individuals stick to their script and can't come up with alternative solutions to simple problems.
The Worst... The Very Worst!
Date of experience: March 10, 2025
Reply from PureTalk
Edited 03/17/2025:
Hello Rob! Following our review of your account, we're pleased to confirm that the data issue you experienced has been resolved.
As a gesture of goodwill, we have applied a one-time courtesy bill credit to your account. This credit will be automatically applied to your next billing cycle, scheduled for March 19, 2025.
Please do not hesitate to contact us if you require any further assistance.
Thank you for your continued patronage as a PureTalk customer. -M.S.
Hello, Rob! We deeply regret the frustration and inconvenience you and your wife have experienced with our service and customer support. We understand how disruptive data issues can be. We've reviewed your account and see you worked with our Technical Support on March 11th, where they guided you through network settings and sent an activation signal.
To further troubleshoot, please try these steps: power off your phone, remove the SIM card for two minutes, reinsert it, and power it back on. If data remains unavailable, please test your service at least five miles from your current location. If it works elsewhere, it suggests a potential local network issue.
To investigate further, we encourage you to call our Technical Support team at 770-818-3918 for a line health check. We're also available via our contact form at https://www.puretalk.com/contact and through live chat on Facebook, Instagram, and X (Twitter).
We value your feedback and are committed to resolving this issue. Thank you for bringing this to our attention. - A.M.
Beware, Conservatives love them
Didn't realize I've been supporting conservatives all this time. I feel dirty. Cancelled immediately after finding out. Didn't help that they don't guarantee tethering on Android as they block 'dun' in the sim card config
Also really expensive for what you get
Date of experience: March 09, 2025
Reply from PureTalk
Hello, Lake! Our focus is providing premium wireless service at the very best price to all Americans. For further assistance regarding this matter, you may contact media.inquiries@puretalkusa.com.
Regarding your technical concerns, we acknowledge your feedback about tethering on Android devices. While we strive to provide a consistent experience for all our customers, there can be technical limitations due to various factors, including device compatibility and network configurations. While we offer the mobile hotspot feature, we can only guarantee feature compatibility on iPhone models 6s and above at this time. We're always working to expand and improve our services.
We appreciate you taking the time to share your feedback. This information helps us understand our customers' needs and improve our services. -C.H.
Pleasant AND helpful !!!
CSR Mitzi was an immense help with my new phone issue ... which started with signing into my account. Also, I SOOOOOOOOOO appreciate talking with an English speaking customer service rep. It REALLY makes a big difference. Pleasant and helpful - definitely a winning combination!!!
Date of experience: March 10, 2025
Reply from PureTalk
Hello, Cristie! That's wonderful to hear! We're so glad Mitzi was able to provide you with such immense help with your new phone issue. It's fantastic that she made the process smooth, starting from your account login. Clear communication is essential, and we're proud to offer that.
We're delighted that you found Mitzi pleasant and helpful – a winning combination indeed! We'll be sure to pass along your positive feedback to her.
Did you know we offer a referral credit that benefits you on your monthly service bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for sharing your experience! -C.H.
LESS THAN 24 HOURS LATE DISCONNECT THREATS
We have had Pure Talk for about one year. We have been using auto pay and never had an issue. For some reason our normal method of payment denied the charge (that's the next thing I have to investigate) but the issue I have is this, the charge was due yesterday and immediately we received messages that they would suspend our service in less than 24 hrs from when the payment was due. What if we had been out of cell service for the weekend, only to find that when we returned our phones were disconnected, in LESS THAN 24 HOURS?? I understand that they need to be paid but to threaten to disconnect that quickly? And the kicker was also that taking the new payment method, they charged me an additional $5 for using the new card. I'll be researching a new provider
Date of experience: March 08, 2025
Reply from PureTalk
Hello, Nicole! We understand your frustration and apologize for the automated payment notification you received. Our system will attempt to process a payment for seven days. Your account will not be at risk of deactivation until seven days have passed from the initial payment due date. Payments submitted outside of Autopay through our Customer Service team will incur a $5 manual transaction fee. To avoid this fee, you may make your payment online or update the card on file by visiting https://www.puretalk.com/account/login. After signing in, select the Billing tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Weary of ever increasing cell rates
Weary of ever increasing cell rates, I am giving Pure Talk a spin. I needed help on fixing a voicemail passcode issue and a very helpful Pure Talk tech named Brandon did a super job in providing that assistance. Thanks, Brandon! Much obliged.
Date of experience: March 06, 2025
Reply from PureTalk
Hi, Henry! We're so pleased to hear Brandon provided you with such a positive experience while resolving your voicemail issue! We love recognizing our top-performing agents and will share your feedback with him and our leadership team. We hope to continue providing you with exceptional service at PureTalk. - A.M.
Excellent service representative …
The customer service representative was knowledgeable and nice. She explained things well and I feel confident my phone is functioning well
Date of experience: March 07, 2025
Reply from PureTalk
Hello, Barb! That's excellent to hear! We're so glad you had a positive experience with our customer service representative. It's wonderful that she was knowledgeable, nice, and explained things clearly, leaving you feeling confident about your phone's functionality.
Providing clear and helpful assistance is our goal, and we're delighted that she met your needs. Thank you for taking the time to share your feedback!
Thank you for choosing PureTalk! -C.H.
I have been using PureTalk for years
I have been using PureTalk for years. I switched from AT&T and cut my bill in half. I just upgraded to two new phones and customer support was patient in walking me through setting them up. I am very pleased with PureTalk especially when compared with AT&T both with price and customer support.
Date of experience: March 07, 2025
Reply from PureTalk
Hello, Jerry! That's fantastic! We're thrilled to hear about your long-term satisfaction with PureTalk. Years of service, cutting your bill in half, and successful phone upgrades – that's a testament to the value and service we strive to provide.
We're especially pleased that our customer support team was patient and helpful in guiding you through the setup of your new phones. We understand that setting up new devices can sometimes be a bit tricky, and we're glad we could make the process smooth for you.
Thank you for your continued loyalty and for sharing your positive feedback! -C.H.
I have been using PureTalk for 4.5…
I have been using PureTalk for 4.5 years now. No difference in bandwidth or any phone services as compared to the larger ones. I have doubled the equipment I used on their network over this time. I just realized I have saved over $3000 just for switching from Verizon. The better benefit is that when you speak with customer service, they are prompt, no waste of time hitting 15 buttons in order to finally speak with someone and lastly you get to speak with a personable person from Georgia and not someone (who cant speak clear English) from a far away land like Verizon and ATT. What a difference!
Date of experience: March 05, 2025
Reply from PureTalk
Hello, Bob! This is fantastic feedback! We're thrilled to hear about your long-term positive experience with PureTalk. 4.5 years of consistent service and significant savings – that's truly remarkable!
We're especially pleased that you've found our service comparable to the larger carriers in terms of bandwidth and phone services while enjoying substantial cost savings. Saving over $3,000 is a testament to the value we strive to provide.
Your comments about our customer service are also greatly appreciated. We take pride in offering prompt, efficient, and personable support from our Customer Service team.
Thank you for sharing your experience and for being a loyal PureTalk customer! We're delighted to have you as part of our community. -C.H.
Quick, thorough and helpful service
No wait when I called with a question. Customer service rep, Mia was knowledgeable, polite and very helpful.
I contually can't believe how well Pure Talk works for me in every way, though it's not one of the "big" carriers like AT&T. And so much more affordable!
Date of experience: March 05, 2025
Reply from PureTalk
Hello, Julie! We're delighted to hear about your consistently positive experience with PureTalk! It's fantastic that you experienced no wait time and that Mia was so knowledgeable, polite, and helpful.
We're especially glad you're finding our service to be so reliable and effective, even though we're not one of the 'big' carriers. We're committed to providing excellent service and value, and it's rewarding to know you're experiencing that firsthand.
Your comments about our affordability are also greatly appreciated. We strive to offer competitive pricing without sacrificing quality.
Thank you for your continued support and for sharing your positive feedback! -C.H.
Excellent Customer Service
I received help from a very knowledgeable and patient representative!
Date of experience: March 03, 2025
Reply from PureTalk
Hello, Debbie! That's wonderful to hear! We're so glad you received help from a knowledgeable and patient representative. Providing excellent customer service is our top priority, and we're delighted that your experience was positive. Thank you for sharing and for being a valued PureTalk customer! -C.H.
Refuse to cancel
We have spent hours calling and emailing trying to cancel a PureTalk phone service that has been unused for months. They insist they cannot access the account without sending verification codes to a phone we no longer have. It has been impossible to get any action. Customer service refused to allow us to speak to someone with authority to help us resolve the problem. However, they continue to bill us monthly. Absolutely cannot recommend.
Date of experience: March 03, 2025
Reply from PureTalk
Hello, Anne! We sincerely regret to learn of the difficulties you've encountered with PureTalk. Providing exceptional customer service is our highest priority, and we apologize for any experience that fell short of this standard. We sent an email to gather your account details and investigate this matter promptly. We look forward to hearing from you soon! -C.H.
A PureTalk customer service…
A PureTalk customer service representative, Brittney, walked me through the process of replacing my debit/credit card as the method of payment after my current card was subjected to fraud, soon being replaced by a new card.
Brittney was and is a professional who knows how to best assist customers.
Date of experience: March 03, 2025
Reply from PureTalk
Hello, Kevin! That's wonderful to hear! We're so pleased that Brittney was able to provide you with such excellent and professional assistance during a potentially stressful situation. Dealing with fraud and updating payment information can be challenging, and we're glad Brittney made the process smooth and efficient for you.
We're proud to have representatives on our team who demonstrate professionalism and expertise in assisting our customers. We'll be sure to pass along your positive feedback to her and her team.
Thank you for taking the time to share your experience and for being a valued PureTalk customer! -C.H.
CSR Aaliyah
When I called, I was greeted with a very friendly voice from customer service representative Aaliyah. She asked me a few simple questions and was very efficient, kind and courteous and I was not on the phone very long. Quick and easy. Thank you, Pure Talk, for all your wonderful employees!!
Date of experience: March 01, 2025
Reply from PureTalk
Hello Allyson! That's fantastic to hear! We're so glad you had such a positive experience with Aaliyah. It's wonderful that she was friendly, efficient, and courteous, making your call quick and easy.
We're proud to have employees like Aaliyah, who provide such excellent customer service. We truly believe that a friendly and helpful voice can make a big difference.
Thank you for taking the time to share your feedback and for recognizing our wonderful employees. We appreciate you choosing PureTalk! -C.H.
The superb performance by the associate
In this encounter I was in the market for a new phone. Due to the fact that I do not drive it is very important that I have a reliable phone company that is very prompt with their response and knowledgeable about the network. This company and all the associates with whom I have dealt are top notch and I will recommend PureTalk to any patriotic American
Date of experience: February 28, 2025
Reply from PureTalk
Hi, Margaret! We're thrilled to hear you had an excellent customer service experience. That's exactly what we aim for! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thanks for being a valued PureTalk customer! - A.M.
The customer service is the worse I…
The customer service is the worse I have ever had to deal with. They have the stupidest people on the other end of the phone. They stole $400 from me and after leaving the service, they locked the phone I bought from them so I wasn't able to activate it again. Stay far far away. This is not American values they promise.
Date of experience: February 28, 2025
Reply from PureTalk
Hello, Ziggi! We're truly sorry to hear about the frustrating customer service experience you had with PureTalk. We understand how disappointing that can be, and we want to make things right. Your feedback is crucial in helping us improve. To thoroughly investigate this and find a resolution, we'll send you an email requesting your account details. We're committed to addressing your concerns promptly. - A.M.
Just switched from A,T&T to Pure Talk
Just switched from A,T&T to Pure Talk. What a joke. I tried setting up my phones on Tuesday evening but there was an issue. I called their support to find they had already closed, being on the east coast, (5:00pm west coast). I sent an email asking if they could get the issue taken care of ASAP because one of the phones belonged to my elderly mother who lives alone.
I received an email after 10:00 am on Wednesday saying everything was ready to go. I setup my phone first and it did work after manually entering the APN info. Next I setup my mothers phone but could not get it to work. Since then, I have made numerous calls to Pure Talk who blamed A,T&T and called A,T&T who said the number was active and waiting to be ported. I was then told it was a SIM issue and would take 24 hours to fix. I call back today and was told that it was an issue with A,T&T again. I call them to find out again the phone was still active, waiting to be ported. Back to PT and was told I needed to ask A,T&T to activate the phone again but I let him know it was, he doubted that until I let him know I was holding the phone and it could make calls and send text messages. After he reviewed the file he now say it's the SIM again and will take up to 72 hours. So now I'm looking at 5 days, maybe more to get the phone setup. They won't let you talk to a supervisor or anyone competent, so I will be leaving their service back to A,T&T for now unless I get some type of apology and immediate resolution to this phone nightmare. It shouldn't be this hard. BTW, I also called their sales and asked if they ever have issues when they port numbers on new accounts. He answered no that he does it everyday without any problems. It's also sad that I had better service from the folks at A,T&T.
Date of experience: February 27, 2025
Reply from PureTalk
Hello, Royce! We understand you're experiencing a stressful transition with your phone service, and we sincerely apologize for the difficulties you're facing. We attempted to contact you to address these concerns directly, but unfortunately, we were unable to reach you. A voicemail was left by a member of our Porting team. Please dial your PureTalk phone number from your PureTalk device to access and review this voicemail.
We want to specifically address the issue with your port request. We've identified that there's an issue currently occurring with your port, and our team is actively working to resolve it as quickly as possible.
For direct assistance regarding your port request, you can contact our Porting Department directly at 770-818-3919. They will be able to provide you with the most up-to-date information on the status of your port and assist with any specific questions you may have.
We understand that not being able to make calls is a significant inconvenience, and we're committed to getting your service up and running smoothly. We appreciate your patience as we work to resolve this porting issue and get you connected. -C.H.
Great company!
Great company!
Great representing!
Branden was very helpful and took care to help me order a new phone and change my data to a lower rate!
Date of experience: February 24, 2025
Reply from PureTalk
Hello, John! We're so glad Branden was able to provide you with such excellent assistance! It's fantastic that he took the time to help you order a new phone and adjust your data plan to a lower rate.
We'll be sure to pass along your kind words to Branden. We appreciate you taking the time to share your positive experience! Thanks for choosing PureTalk! -C.H.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.