TilesDirect™ Reviews

Be aware that even if damaged tiles are not reported within 48 hours, tiles direct are not interested. I had a delivery 3 weeks ago in preparation for updating a bathroom. I checked the obvious tiles, only covered with bubble wrap which were okay. The professional installing the bathroom today noted 2 boxes majorly damaged
Contacted tiles direct only to be told repeatedly I needed to check all tiles within 48 hours. Can I question this policy as I don't want open tile boxes lying about awaiting installation by the professional who is extremely busy. Sadly, I really loved the tiles but had to buy replacements today to allow completion of bathroom.

Date of experience: December 16, 2024

I had a terrible experience with Tiles Direct and would not recommend them to anyone. First, the delivery was significantly delayed, and I received no updates until I had to chase them multiple times. Customer service was unhelpful and dismissive, offering no real solutions.
When the tiles finally arrived, several were broken or damaged, and the quality was far below what was advertised. Despite reaching out to request replacements or a refund, they were unresponsive or uncooperative, making the entire process extremely frustrating.
To make matters worse, the packaging was poorly done, which likely contributed to the damaged items. For the price I paid, I expected much better service and product quality. I regret my purchase and will not be using Tiles Direct again.

Date of experience: December 16, 2024

Needed one more box of tile to finish a project. TilesDirect made sure that the correct lot number was communicated to the supplier so the material color would match. They also got the additional box shipped very quickly so the project t delay was minimal. Thank you!

Date of experience: November 05, 2024

Totally legit company - you can call and talk to someone and that is reassuring. Tiles arrived exactly when they said they would but just a heads up - you won't hear from them until they are shipping. I had called in to make sure everything was good and on schedule and it was. The tile was less expensive than a local shop even with shipping. I would highly recommend!

Date of experience: October 07, 2024

Great customer service and tiles were in great shape upon delivery

Date of experience: November 04, 2024

Your employees went above and beyond to help me when the tile I wanted was discontinued and Whitney and Sandy tried to help me find a replacement that was similar. All the tile I ordered fro. Tiles Direct came quickly and unbroken.

Date of experience: August 06, 2024

Update: I got 2 replacement tiles Oct 1st, from the order Sept 25th, broken ones. Having Been told they could do nothing, they did replace...Thank you Tiles Direct.

Date of experience: October 01, 2024

I highly recommend Tiles Direct! You get an actual person when you call them, and they are so helpful and pleasant! They were the only company that we could find who carried the tile we wanted to match tile we had used in the past. Ordering was simple and easy online, and their staff answered all my questions with knowledge and patience. Our tile came quickly and in great condition except for 2 tiles which they replaced immediately. Our experience with Tiles Direct was exceptional. I'd give them 100 stars if I could.

Date of experience: April 03, 2024

We got the small gold metal hexagons on a 12×12 sheet. BEAUTIFUL!!! The gold is the perfect shade, not too yellow orange. Just a nice brushed gold that accents our dark gray tiles. We highly recommend using TileDirect. Great experience...love the product and fast shipping.

Date of experience: February 05, 2024

Good quality tiles for a great price! It didn’t take long for delivery; however, there were several tiles chipped. I did notify them via email within the two day period for replacements and also included pictures. They not only replaced the chipped tiles, but included several more. Their response was prompt and hassle free.

Date of experience: September 08, 2023

Overall the experience was a good one. I ordered tile I needed to reface a full fireplace - so I needed corner pieces as well as flat ones - which were a hot commodity in brick/mortar stores. So I ordered both online through tiles direct. The price was decent and the product was as expected. The only down side was the backordered corner pieces. Unfortunately due to this backorder - the flat and corner pieces ended up being accidentially delivered separately - not ideal after having waited as it was. The original full shipment was not correct. However in the end Tiles Direct provided me with a credit for this discrepency and did their best to make up for the error which we greatly appreciated!

Date of experience: November 03, 2023

Customer service is outstanding. I dealt with Whitney twice due to two separate tile issues caused by our contractor. Each time she quickly responded and looked into our options, providing detailed information. She also then followed through promptly to resolve the situation. I would highly recommend them and would not hesitate to use them again.

Date of experience: April 17, 2023

I contacted T.D. by phone with my questions, which were answered quickly and accurately. Got my final price including freight and delivery window. I placed my order online and received my tile in good condition within the quoted time frame. Delivery driver was courteous and helpful. Overall experience was excellent and saved a considerable amount of bucks by ordering direct. Local dealer quoted $4.00 more per each tile in addition to me having to pay the freight.

Date of experience: May 04, 2022

Fabulous company to deal with. Fast and efficient delivery but when we had a couple of broken tiles a quick email and it was sorted with excellent customer service. Thank you tiles direct. Not many companies have such great customer service these days.

Date of experience: April 01, 2024

I phoned Tiles Direct on the Monday & spoke with Asim about some sample tiles I had bought. He confirmed that they had the tile, colour's & quantity I needed & that if I placed my order then it would take about 4 working days from now to receive them. After placing my order I received an email confirming this. Next day I got an email from the delivery company saying that the tiles would be to me tomorrow morning between 10.30 - 11.30. True to their word my order arrived well wrapped & on a pallet. Tiles Direct gave me a 5* service from ordering to receiving goods & I personally can highly recommend this company. Will definitely be doing business with them again!!

Date of experience: January 16, 2023

Great communication and timely follow through on all my questions.

When my original choice became unavailable, Sandy found an identical item at the same price point.

Shipment arrived as promised. One of the best customer service experiences I've had.

Date of experience: November 06, 2023

Needed 500 sf of tile shipped to a remote mountain community in Wyoming. Had a heck of a time finding the specific tile and when I contacted a brand X company they wanted a small fortune to ship it to me. I contacted TilesDirect and they solved all the problems, came up with a reasonable shipping price and shipped the product FedEx (which did a great job). Couldn’t ask for better service and I will use TileDirect again.

Date of experience: September 04, 2021

Ordering online was quick and easy. Offering two different shipping companies was a plus! Being updated when tiles were shipped and the estimated arrival. Also, when I had a question, Sandy with Tiles Direct Support was pleasant to talk with and updated me on the delivery date! That's service!!! I received my tiles and they were packed well on the pallet. I had a few that were broken, but those can be used for small cuts. All in all, a great experience.

Date of experience: June 06, 2023

Whitney was so helpful and went above and beyond in getting my order expedited quickly. Also was cheaper (and quicker) than local option, even with shipping. No tiles broken in transit, placed the pallet inside our garage.

Date of experience: September 06, 2022

I was able to order tile from them that I couldn't find locally. They communicated promptly via email and more importantly were easy to reach by phone!

Date of experience: July 08, 2024