Best Customer Communication Management Software
Customer Communications Management Software optimizes inbound and outbound communications to create excellent customer experiences.
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EZ Texting provides businesses and organizations with a text marketing so…
Text Request is a business texting platform built to ignite customer engagement. It is a plug-and-play messaging solutions to everyday communication problems that enables businesses to connect to customers anytime, anywhere. Text Request is designed to scale from one person handling…
Wazzup is an online service that integrates all communications with clients into a CRM system, such as connecting WhatsApp, WhatsApp Business, Instagram, Telegram and other instant messengers to more than 20 different CRM systems, centralizing messages from customers. The servic…
SmartSync is a SaaS platform providing virtual rooms and paywalls so users can earn…
Respond.io is a business messaging platform from the Hong Kong based company of the same name, that connects customers from any channel to every team. As consumers grow to demand personal communication on a wide variety of channels, businesses are looking to their software vendors…
imBee is a collaborative One Team Inbox that consolidates Instant Messaging channels including WhatsApp, Facebook Messenger, Instagram Direct, WeChat, LINE etc., with tools to optimize communication efficiency and improve customer relationships through conversational engagement. Offering business tools and wor…
| URVA Connect is an omnichannel communication platform that enables businesses to centralize conversations from channels like WhatsApp, FB Messenger, Instagram DM, tw… |
Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle.
Zoho SalesIQ can be used by businesses of all…
Apdated’s application offers a businesses a way to communicate with their customers. By automating progress updates, Apdated ensures that customers are informed and engaged without any extra effort from a customer support team. With features like personalized notifications, real-…
SimpleStage is a 3-in-1 client communication tool for agencies to gather design feedback, content, and website feedback.
With SimpleStage users can:
- Collaborate with clients by uploading designs to SimpleStage and requesting their feedback and suggestions
- Create and collaborate on content to minimize the back-and-forth between c…
QuickReply.ai is presented as a ready-to-use WhatsApp commerce solution by the company of the same name in Gurugram, Haryana, used t communicate on online stores such as Shopify, WooCommerce, Magento, etc.
Myopolis is a software company and marketing agency headquartered in Brookfield , Wisconsin, focused on helping small businesses grow with advertising solutions and a communications platform that helps convert leads.
AlphaChat is a Conversational AI platform that aims to make customer service more efficient and customers happy. Users can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour.
The vendor's value proposi…
Sobot offers contact center solutions, including both customer service and marketing. Sobot's products include AI Chatbot, Live Chat, Voice, Ticketing, and WhatsApp Business API.
Skipio, headquartered in American Fork, Utah, offers automated messaging tools, where users can start two-way conversations, build personal relationships, and enjoy lasting, repeatable success with sales and retention.
Zenvia develops technology that simplifies communication between businesses and customers whether they reach out through a website, through a social network, or by walking into a store; the service helps companies deliver service through WhatsApp.
Nudj Enterprise is a cloud-based, omnichannel messaging platform that lets organisation contact, connect and communicate with customers in a more engaging way. Nudj Enterprise is modular-based and its plug-and-play approach means the platform can suit any requirements.
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
CommPeak SMS Service is a service designed to enable useers to expand customer reach with the high quality SMS routes. Users can engage with customers better by using the most common and convenient means of digital communication. The vendor states they guarantee high quality routes…
Business Messages is a rich, asynchronous messaging service that enables users to engage with brands from a variety of entry points, including Google Search, Maps, Ads, and the brand's own channels.
TrueDialog is a cloud-based mobile text messaging solution that supports instant, personalized communication between businesses and their customers, from the company of the same name in Austin, Texas.
TextSMS4Dynamics integrates SMS within the Microsoft Dynamics 365 CRM, enabling organizations to leverage the personalized marketing and sales capability of SMS within their Dynamics environment, with the goal of improving personalized engagement, higher open rates, and quick response.…
kwiqreply is a one stop WhatsApp Business API and CRM helpdesk platform that provides a shared inbox to be used with teammates. It helps the user communicate with customers on WhatsApp, Send Automated Messages, and Integrate Chatbots.
Allset is an automated messaging platform for home service businesses from the company of the same name in Lehi, Utah, that enables them to communicate with customers. Allset can be connected with a CRM, remind customers of appointments, request a review, and it can be used to collect…
Learn More About Customer Communication Management Software
What is Customer Communication Management Software?
Customer Communication Management (CCM) Software centralizes outbound business communications across multiple channels. It automates the creation, delivery, tracking, and recording of customer and partner communications such as correspondence, alerts, marketing messages, account and product updates, statements, and billing notices. These communications can be conducted through SMS, push notifications, web pages, chatbots, mobile apps, social media, email, phone, video, and documents.
CCM software enables collaboration across multiple departments, facilitating coordinated and consistent communication throughout the entire customer journey. The software also allows customers to select their preferred communications channels and helps expedite an organization’s responses to customer inquiries and concerns. Analytics of the recorded communications and interactions provide insights into customer interests and behavior.
It is used in the financial services, insurance, and healthcare industries and supports regulatory compliance with the Health Insurance Portability and Accountability Act (HIPAA) and General Data Protection Regulation (GDPR). The software overlaps with Customer Engagement Platforms and Customer Experience Management Software.
CCM vs CRM vs Contact Center Software
While Customer Relationship Management (CRM) Software is concerned with maintaining and strengthening the relationship between a business and its customers, CCM software informs and engages customers with targeted personalized communications through multiple channels, and Contact Center Software provides the communication channels between a business and its customers. `
Customer Communication Management Software Features
Customer Communication Management Software has many of the following features.
- Centralized communications
- Compose, format, and deliver customer communications
- Support multiple communication channels
- Authoring, editing, and design templates
- Segmentation
- Personalization
- Customer channel preferences
- Collaboration
- Rules and workflow management
- Review and approval
- Security, access, and permission controls
- Data capture of inbound communication
- Track and record communications
- Asset management
- Dashboards
- Analytics and reporting
- Regulatory compliance
- Mobile optimization
- Integrations with CRM, ERP, Contact Center platforms, and Content Management Systems
- Cloud-based, on-premises, and hybrid solutions
Customer Communication Management Software Comparison
Consider the following when purchasing Customer Communication Management Software.
Integrations: Evaluate how well your selection will integrate with your current CRM, Contact Center, and Content Management systems. Productive integrations will streamline and optimize the entire customer communication process.
Scale: Ensure that your selection will readily scale to meet your current and future needs.
Cloud: Cloud-based solutions facilitate collaboration and provide anytime, anywhere convenience across multiple devices.
Pricing Information
CCM pricing is based on its features and the number of users supported. Introductory pricing with limited features and users ranges from $19 to $49 a month. Enterprise-scale communications require a price quote. Free trials are available.
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Frequently Asked Questions
What does Customer Communication Management Software do?
What are the benefits of using Customer Communication Management Software?
What are the best Customer Communication Management Software products?
These are some of the popular Customer Communication Management Software products.